Villa F Monroe

*** ********* ***** *****

Kyle, TX 78640

Mobile: 310-***-****

Email: aduptf@r.postjobfree.com

Availability:

Job Type: Telework, Detail

Work Schedule: Part-time

Desired Locations:

United States- TX-Austin

Work Experience:

Dept of Veterans Affairs

7400 Metropolis Drive

Austin, TX 78744 United States

09/2018-Present to July 3, 2021 (Retired)

Salary: USD BI-Weekly

Hours per week: 40

Series: 0501 Pay Plan: GS Grade: 9

Systems and Procedures Analyst (This is a federal job)

Duties, Accomplishments and Related Skills:

As a Systems and Procedures Analyst at the Financial Service Center, Financial Payroll

Services, Payroll Field Operations, Customer Service (Phone Team), assist customers

from an estimated 300 Veterans Affairs local servicing offices, with approximately

390,000 employees with pay effecting issues daily, VACO, VBA, VHA’s nationwide

and VA Cemeteries with various financial, payroll/payroll related issues. Consulting with

Supervisors, timekeepers and employees.

Provide sound advice to resolve a payroll issues from payroll, timekeeping, Human Resources, accounting, utilizing Defense Civilian Pay System (DCPS)-system that has the updated master record information, Veterans Administration Time and Attendance System (VATAS)-timekeeping system, HR Smart (system used to enter all personnel data from human resources).

Communicate with customers regarding Title 5 employees and their entitlements (type of appointment, occupational series codes, indicator codes, pay plan and pay types etc.), consisting of GS employees, health care workers and hybrid employees.

Communicate with customers regarding Title 38 employees and their entitlements (type of appointment, occupational series codes, indicator codes, pay plan, pay types, on-call, etc.), consisting of RN’s, Physician Assistants, Expanded Function Dental Auxiliaries and Designated Hybrids.

Instruct, train and assist the customers with entering their payroll/payroll related issues/concerns in our CPM (Customer Process Manager) which allows the customers usage for tickets (tracking the payroll/payroll related data and follow-up) for

Provide knowledge of the Public Laws, Quimby & Adams, Demons & Garcia, Fathauer, Public Law for Doctors (from day tour to hourly).

Knowledge of proper procedures, manuals, Code of Federal Regulations (CFR), VA Handbook 5007/5011 to ensure accurate processing of payroll/payroll related issues.

Communicate with my supervisor on critical situations that require extensive research and troubleshooting or to escalate for further assistance.

Maintain good communication with customers in a courteous and professional manner and communicate via Skype and email when necessary.

Skill in written communication to provide guidance to customers and convey the instructions in a tactfully manner.

Supervisor: Sharon Sims 512-***-****, March 2020 to July 3, 2021 (retired)

Charles M. Richardson 512-***-****, October 2018-March 2020

Okay to contact this supervisor: Yes

Work Experience:

Dept of Veterans Affairs

2400 Canal Street

New Orleans, LA 70119 United States

08/2018 to 09/2018

Salary: 55,658.00

Hours per week: 40

Series: 0503 Pay Plan: GS Grade: 9

Financial Accounts Supervisor (This is a federal job)

Duties, Accomplishments and Related Skills:

Executed and performed day-to day resolutions of complex and escalated client complaints.

Responsible for training new employees during New Employee Orientation (NEO) training.

Prepare, researched, and processed over 300 priorities ranging from pay inquiries to meet customer demands, managed individual pay operations providing training to Supervisors, Service Chiefs and timekeepers responsible for approving and certifying timecards.

Validated, monitored, and coordinated as necessary the status of parts ordered and/or received to include payroll actions in an automated system for employees appointed under unique pay accounts and different personnel systems.

Provided support nationwide to meet regulatory compliance, customer needs, and overall command mission goals.

Overseeing error codes from Defense Civilian Pay System in Payroll (DCPS) by reviewing authorization documents and coding appropriate data for input into the integrated system to properly update employee’s master records in Lieu of LES (Leave and Earnings Statement and Time and Attendance utilizing Human Resource Management System (HRMS), which change to HR Smart. Also, Veterans Integrated System Technology Architecture (VISTA) printouts to make corrections and adjustments, which now known as VATAS (Veterans Affairs Time and Attendance System).

Ensuring the execution and continuous improvement of standard proper application of pay regulations and consistency of input for appointments, pay adjustments, separations and reassignments.

Conduct ongoing training of new employees and on the job training as requested by the supervisor in accordance with established procedures and practices as subject matter expert in processing all payroll documents in DCPS, PAID, HR-Smart and VATAS.

Managed activities and systems involved in requirements determination and assisting employees on matters of time and leave to correct pay computations, reviewing time and attendance records of a diversified workforce covering a variety of different type of appointments and employment situations under various pay systems, periodically inspected activities for compliance with policies, procedures, and directives for accuracy; plan, prepare-issues and control-production schedules and coordinated with material requirements to ensure a controlled flow of approved materials timed to meet production requirements with pay adjustments consisted of transfers between pay systems that affect leave, benefit entitlements and retroactive actions.

Executed and performed client service which includes client calls, transaction processing, inquiry response/research, account maintenance and analyzing customer questions, requests and problems.

Work Experience

Dept of Veterans Affairs

2400 Canal Street

New Orleans, LA 70119 United States

04/2016 to 08/2018

Salary 52,394.00 USD Bi-weekly

Hours per week: 40

Series 0544 Pay Plan: GS Grade: 7/9

Payroll Technician (This is a federal job)

Duties, Accomplishments and Related Skills:

Serves as technical expert on matters related to payroll processing support and related business functions.

Provide technical assistance to Timekeepers and Human Resource Rep regarding operation of the Veteran Affairs Time and Attendance System (VATAS), HR-Smart (HRIS) and the Defense Civilian Payroll Systems (DCPS).

Prepares and assembles payroll operating procedures, correspondence and other communicative narratives used by management.

Extensive knowledge of all VA payroll systems and local payroll operations well as knowledge VA time and attendance systems (VATAS).

Research and resolve payroll issues pertaining to TSP, General pay, Leave and Benefits

Resolves simple, complex and informal complaints of employees and refer others to supervisor when needed.

Collect information for various reports and can spot potential issues

Apply pay and leave laws, rules, regulations, and agency policy regarding entitlements to overtime, holiday and special rates, premium pay, and allowances, as it applies to the different types of employees such as the Title 5, Title 5 Hybrids, Title 38 and Wage Graded employees and the multiple entitlement issues: Public Law 111-163, Saturday Premium pay, Quimby and Adams (Demonds and Garcia) and the Part time Adjustable Physicians.

Knowledge of various payroll systems and interfaces with in-depth knowledge of policies/procedures for payroll, personnel, accounting, and fiscal manual, along with publications from other agencies as they relate to VA automated Payroll Systems.

Enter corrected records into VATAS, HRsmart, DCPS and add additional adjustments as required.

Contact Defense Finance Accounting Systems (DFAS) regarding missing pay, garnishments and other pay related actions for current and separated employees.

Update master employee records, loading Federal, State, and local tax

authorizations, allotments, TSP, Union Dues, Parking and Transit benefits in all

automated systems.

Resolved over 6,000 Customer service tickets without any complaints from

external and/or internal customers for the Fiscal year of 2018 and 2019.

Maintains customer support files for federal, state, and local tax authorizations

and all other documents, affecting pay and entitlements (i.e., address change

action documents used to initiate or change employee’s master).

documents, court leave documentation, allotment changes, living quarters

allowance, geographic locations, and other pay authorization and deduction

action documents used to initiate or change employee’s master).

Provides general and technical advice and assistance relative to Defense

Civilian Payroll System (DCPS) support policy, planning, and procedures.

Provide support to the local field station with approximately 2500 employees with pay effecting issues daily.

Investigate and resolve payroll issues associated with various and unrelated types of civilian appointment such as Title 5, title 38, MSLE, student employment, etc.

Interface verbally and on-line with DFAS payroll technicians to resolve payroll issues such as missing time, leave conversion, special pays or miscellaneous inquiries.

Attend training in topics such as Family Medical Leave Act and Uniform Allowance to maintain up-to-date knowledge

Work outside of current position description regularly to help complete the mission and often looked to by peers and management for assistance with more difficult pay effecting issues.

Address and resolve non-routine, complex and unexpected cases.

Frequently interact directly with senior level management to research, provide clarification/information, and as applicable resolve issues relative to all aspects of payroll entitlements, with emphasis on salaries, taxes, and deductions.

Supervisor: Mieka Brooks-Hawkins 504-***-**** 77722)

Okay to contact this Supervisor: Yes

Dept. of Veterans Affairs

11301 Wilshire Blvd

Los Angeles, CA 90072 United States

12/2005-04/2016

Salary: 53,293.00 USD Bi-weekly

Hours per week: 40

Series: 0544 Pay Plan: GS Grade: 7

Payroll Technician (This is a federal job)

Duties, Accomplishments and Related Skills:

Provide program and administrative support to the Assistant Financial Officer (APO). Perform monthly and quarterly employee continuation of pay (COP) reports for AFO.

Utilized Department of Defense and Accounting System (DFAS) to code various documents.

Updated personnel actions to the Personnel and Accounting Integrated System (PAID) Master record.

Reviewed information and reconciled conflicting data. Reviewed personnel coding for proper application of pay regulations and consistence of input in the actions of appointment, promotions, reassignments, separations, awards, and other pay adjustment. Reviewed authorization documents and code the appropriate data for input into an integrated Personnel and Fiscal automated system to properly update employee’s master records.

Reviewed time and attendance cards of diversified workforce covering a variety of appointment types and employment situations. Reviewed and conducted audits and troubleshooting.

Compared daily reports (compensation, annual, advanced, military leave, etc.) analyzed and researched to process RSD and Defense Centralized Payroll System (DCPS) data. Determine course of actions within two different payroll systems- based employee’s payroll, benefits, retirement.

Communicated with Human Resources, Budget, and Accounting.

Processed a wide variety of personnel actions to accessions, separations, promotions, with-in grade increases, changes in service computation dates, tax levies and debt collections. Withheld authorized required amounts for alimony, child support and bankruptcy.

Perform administrative and technical coordination of a variety of functions including training, orientation, and project analysis.

Adjusted leave balances due to incorrect coding of time and attendance cards.

Conducted training of unit timekeepers and periodic audits to assure conformity to regulations. Conducted new employee orientation (NEO).

Accurately responded to written and verbal inquiries from employees and supervisors concerning all aspects of pay and leave.

Knowledgeable of the forms that are Personnel usage to ensure proper payment and coding in the Payroll record. Knowledgeable of payroll processing procedures to include but limited to time, leave, taxes, benefits, and indebtedness entitlements. Knowledgeable of laws, regulations, guidelines, manuals as they apply to the functional areas of appointments actions, rating systems, merit promotion plan, pay actions, attendance and leave, privacy act, and data processing coding procedures.

Work swiftly, accurately and with attention to detail in meeting recurring time-sensitive deadlines.

Provide excellent customer service providing information and correspondence. Skillful in dealing with employees, supervisor, and the public in a tactful and persuasive manner to explain and gain acceptance of personnel and payroll procedures and requirements.

Supervisor: Lily Ma 310-***-****

Okay to contact this supervisor: Yes

Dept of Veterans Affairs

Military Trail

West Palm Beach, FL 33407 United States

07/2004-12/2005

Hours per week: 40

Series: 0382 Pay Plan: GS Grade: 4

This is a time-limited appointment or temporary promotion

Telephone Operator (This is a federal job)

Duties, Accomplishments and Related Skills:

Assisted veterans with incoming calls and determining specific clinics/offices to route calls.

Provided and directed veterans checking on appointment date/time directing the veterans to the proper areas for their specific needs.

Utilized a list of all events that may occur.

Operated telephone switchboard to provide telephone communications. Screened incoming calls to determine if official and extend calls to authorized party.

Established authorized conference calls.

Monitored all threatening telephone calls including bomb threats.

Activated and tested telephone switchboard consoles at the beginning of the duty day to ensure continuity of telephone services.

Monitored all aural and visual signals for CODE Green Alarms provided necessary notification when activated.

Monitored and responded to all fire, smoke, and intrusion alarms by announcing appropriate CODES or other notifications as required, CODES Red, Yellow, and Orange.

Monitored and responded to all general and security alarms, provided appropriate notification upon activation.

Utilized the overhead paging system for doctors, missing patients, and any emergencies.

Alertness and functionalities on all CODE calls and drills.

Checked and monitored panic, gas, telephone switch and generator alarms.

Assisted with testing of the CODE Blue pagers on a daily basis.

Provided information to visitors and responded to telephone inquiries regarding patient information.

Received calls from VA Police provided appropriate information to police in any type of situation when VA Police intervention is required.

Logged all incidents that occurred during their shift of duty, utilizing the Veterans Health Information & Technology Architecture (VISTA) electronic on-line computer system.

Provided voice services paging, utilized the telephone system for all codes and to contact key personnel on the medical staff.

Provided paging services by following the medical guidelines. Maintained callback and on-call rosters of all Care Services line and medical staff.

Ensured information was only given out for Official business.

Logged all long distance calls placed over commercial trunks.

Trained new and relief telephone operators.

Knowledgeable and able to operate multi-line telephone, radio and paging equipment.

Knowledgeable and skilled in using the automated equipment.

Often worked under stressful conditions.

Read and interpreted roles, regulations, and policies pertaining to telecommunication.

Supervisor: James Barton (407)

Okay to contact this Supervisor: Yes

Dept of Veterans Affairs, VHACO, Office of Finance

810 Vermont

Washington, DC, DC 20001 United States

10/2002-04/2004

Salary: 49,000 USD Bi-weekly

Hours per week: 40

Series: 0501 Pay Plan: GS Grade: 7

This is a time-limited appointment or temporary promotion

Systems and Procedures Analyst (This is a federal job)

Duties, Accomplishments and Related Skills:

Provided advice and assistance to managers, payroll and human resources staff relating to the guidelines, policies, procedures and regulations on payroll processing.

Conveyed procedural changes and seeking resolution of the functionalities and options and offer recommendations that will be suited for the organizational and operational structure of the agency.

Interpreted reports, forecasting techniques to the usage of funds within payroll.

Utilized reference materials, manuals, and other source documents to provide decisions and alternatives on what needs to be done based on payroll/payroll related issues.

Designed and implemented reporting data sources and complex reports.

Ensured data was captured and reported accurately and recommended process enhancements.

Coordinated with a variety of individuals to resolve data captured problems.

Conducted audits utilizing appropriate procedures and techniques to evaluate data integrity and reliability.

Participated in committees and task groups as a technical representative for the Chief Finance Officer.

Facilitated training and orientation of corporate database users.

Utilized a variety of complex reporting software programs.

Processed a comprehensive knowledge of Veterans Administration (VA) querying and data extractions conventions.

Supervisor: Almetta Moore (202)

Okay to contact this Supervisor: Yes

Dept of Veterans Affairs, VA Medical Center

7th Street

Long Beach, CA 92885 United States

08/2000-10/2002

Hours per week: 40

Series: 0544 Pay Plan: GS Grade: 5

Lead Payroll Technician (This is a federal job)

Duties, Accomplishments and Related Skills:

Determined and distributed work assignments, set monthly objectives, communicated departmental priorities, determined deadlines for payroll operations, evaluated the completed work for accuracy and appropriateness to policy and legal or system requirements.

Provided backup technical support and assistance to payroll technicians in solving complex payroll issues to adjustments.

Monitored and tracked payroll’s monthly production.

Supervisor: Charles Feistman (562)

Okay to contact this Supervisor: Yes

Dept of Veterans Affairs, VA Medical Center

Barton Rd

Loma Linda, CA 92354 United States

10/1998-08/2000

Hours per week: 40

Series: 0503 Pay Plan: GS Grade: 5

Budget and Fiscal Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Maintained fund control points allocated for subsistence/supply accounts.

Managed a database of transactions records that showed the vendor’s purchases and account balances.

Analyzed vendor’s transactions for accuracy of data, unit price, and totals.

Calculated inventory cost by vendor and current cost data to project cost impact.

Assisted with preparing expenditure estimates for the fiscal year.

Functioned as an alternate timekeeper, periodically for Nutrition and Food Service employees using the electronic time and attendance features of the Veterans Health Information and Technology Architecture (VISTA) system.

Supervisor: Rita Gribbons (909)

Okay to contact this Supervisor: Yes

Dept of Veterans Affairs

Orange Blvd

East Orange, NJ 22222 United States

07/1997-04/1998

Hours per week: 40

Series: 0503 Pay Plan: GS Grade: 6

Accounts Receivable Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Assigned accounting codes for medical care recovery billing.

Provided insurance carriers (Blue Cross/Blue Shield Envoy/NEIC with daily billing reports.

Reconciled any billing errors and processed resubmissions.

Maintained the medical, financial and confidential records of patients. Released patient information in accordance VA regulations and Privacy Act.

Managed a database that tracked information released, sent, or forwarded to patients and insurance companies.

Provided general and clerical or assigned support to an agency fiscal function such as support to an agency accounts receivable or debt collection function.

Reviewed and analyzed information relating to the maintenance of all debts.

Served as point of contact for customers regarding accounts receivable and referral programs with other Federal agencies.

Responded to request with respect to the debt, provided audits, and contact collection agencies for payoff amounts.

Reviewed requests for waivers and input transaction on waiver decisions.

Took necessary action to write off debts that met agency regulations and manual criteria.

Processed waiver request regardless of the dollar amount on all indebtedness generated for all benefits to payment programs.

Experienced reviewing and analyzing fiscal information.

Processed audits, waivers, and repayment requests in accordance with procedures. Utilized computerized payment systems.

Supervisor: Miriam

Okay to contact this supervisor: Yes

Dept of Veterans Affairs, VA Medical Center

Military Trail

West Palm Beach, FL 33407 United States

01/1995-04/1996

Hours per week: 40

Series: 0544 Pay Plan: GS Grade: 6

Payroll Technician (This is a federal job)

Duties, Accomplishment and Related Skills:

Maintained employee records.

Researched and processed payroll/payroll related adjustments.

Confirmed and verified the accuracy of the informational data reflected in payroll adjustments made by Human Resources.

Prepared W-2’s, Annual Summary of Retirement Fund Transactions and other Internal Revenue Services (IRS) related type of documents.

Developed master records for employees transmitting data to Data Processing Center (DPC) in Austin, TX.

Generated and processed payroll checks.

Supervisor: Merrillyn Quick (407)

Okay to contact this supervisor: Yes

Dept of Agriculture, National Finance Center

13800 Old Gentilly Rd

New Orleans, LA 70128

03/1987 – 12/1993

Hours per week: 40

Series: 0544 Pay Plan: GS Grade: 6

Payroll Technician (This is a federal job)

Duties, Accomplishments and Related Skills:

Prepared and processed standard payroll documents, e.g., lump sum payments, cash awards and With-in grade increases (WGI’S).

Processed federal and state taxes, liens, garnishments, court-ordered levies and other wage attachments received against employee’s wages.

Researched and made corrections or adjustments to Time and Attendance Reports rejected by the automated Payroll/Personnel System because of erroneous accounting data, invalid transactions, accounting codes, computational errors or missing personnel documents.

Researched and resolved basic payroll inquiries on lost, stolen, destroyed, or unclaimed paycheck and replacement check.

Supervisor: Linda Danese (504)

Okay to contact this Supervisor: Yes

Dept of Agriculture, National Finance Center

13800 Old Gentilly Blvd

New Orleans, LA 70128 United States

08/1986-03/1987

Hours per week: 40

Series: 0544 Pay Plan: GS Grade: 5

Time and Leave Clerk (This is a federal job)

Duties, Accomplishments and Related Skills:

Processed time and attendance reports.

Computed waged and deductions and enter data into computers.

Compiled employee time, production, and payroll data from time sheets and other records.

Reviewed time sheets, work charts, wage computations and other information in order to detect and reconcile payroll discrepancies.

Verified attendance, hours worked and pay adjustments and post information onto designated records.

Recorded employee information, such as exemption, transfers, and resignations, in order to maintain and update payroll records.

Education:

Bogalusa High School Bogalusa, LA United States

High School or equivalent 01/1975

Job Related Training:

VATAS Training/Conversion-October 2017

Payroll Training-Houston/January 2017

Payroll Training-Indianapolis/August 2016

The Seven Habits of Highly Effective People-January 1999/2013

Emerging Leaders Program-WLA/February 2008-Present

Payroll Training for Defense Finance & Accounting Services (DFAS) Conversion-Long Beach/April 2008

Payroll Training-West Virginia/2008

Financial Management System (FMS) Training-June 2003/2013

Accounting for Cash Control-VALO/September 2005

Decimals and Percent-VALO/August 2005

Business Law-VALO/July 2005

Accounting Fundamentals-VALO/June/2005

VHA Privacy Policy Training-February/2003

Payroll Training-Little Rock/July/2002

Veterans’ Health Administration (VHA) Payroll Workshop-Las Vegas/August/2001

4 Roles of Leadership-Loma Linda/Apri1/2000

Regional Occupational Program (Writing Class)-April/2000

Diversity in Action Special Emphasis Training-June 1999

The Customer-April/1999

Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

Affiliations:

True Friendship Missionary Baptist Church-Senior Ministry-Treasurer

True Friendship Missionary Baptist Church-Womens’ Ministry-Asst Treasurer

True Friendship Missionary Baptist Church-Pastor’s Aide

Blacks in Government (Life Member)-Greater Los Angeles Chapter-Treasurer

References:

Name Employer Title Phone Email

Shalonda Antoine Dept of Justice-Federal Bureau Crisis Management 323-***-****

of Investigation Specialist

Rodderick S Monroe US Postal Service Manager 313-***-****

James E Smith USDA-National Finance Center Program Specialist 504-***-**** Indicates professional reference

Additional Information:

AWARDS:

Performance Award-NOLA-(2018)

Performance Award-NOLA-(2017)

Performance Award-NOLA-(2016)

Performance Award-GLA-(2015)

Performance Award-GLA-(2013)

Employee-of -the-Month Award (May 2009)

People’s Choice Award (Feb 2009)

Databases:

VATAS

HR Smart

Defense Finance & Accounting Services (DFAS)

DFAS-Remedy

CPM (Customer Process Manager)

Financial Management System (FMS)

Online Data Entry (OLDE)

OFMR (Office of Financial Management Resources)

Veterans Administration (VA) Payroll System

Veterans Health Information & Technology Architecture (VISTA)

Skills:

Cisco Finesse/Cisco Jabber (Phone System)

Internet Research

Adding Machine

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Publisher

Microsoft Word

Telephone Switchboard

Type-40wpm

Contact this candidate