Customer Service Center Representative
Resume:
Sandra Eckard
Dawson Springs, KY *****
**************@*****.***
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals Work Experience
Call Center Representative
Catapult - Remote
October 2022 to Present
• Called and pursued donations for several companies thru catapult
• Provided information to customers on products and services
• Processed paperwork and updated accounts with new payments
• Promoted loyalty programs
• Worked with customer service leaders and managers to meet customers needs
• Explained promotions and special offers to customers
• Kept balance sheets with amounts and number transactions gave customers information about upcoming promotions and available times
• Recorded daily transactions preciously to avoid errors and kept logs accurate
• Kept customers happy by quickly processing their orders
• Resolved complaints to both the customer and business satisfaction Key Holder/Sales Associate
Dollar General - Earlington, KY
May 2022 to Present
• Rang up customers quickly and accurately using POS system Maintained accurate totals by carefully counting and securing cash Provided information to customers on products and services Maintained a clean, organized, stocked work area
Processed paperwork and updated accounts with new payments Promoted loyalty programs and store cards
Worked with customer service leaders and managers to meet customers needs Stocked shelves and end caps with merchandise during down time Explained promotions and special offers to customers Kept balance sheets with amounts and number transactions gave customers information about upcoming promotions and available times
Put together online orders pick ups and loaded merchandise in to vehicles Engaged with customers while completing cash register transactions Trained new team members in customer service and company policies Covered multiple store areas by cross training different roles Monitored checkout stations for adequate cash availability Recorded daily transactions preciously to avoid errors and kept logs accurate Kept customers happy by quickly processing their orders payments and bagging products fixed checkout merchandise displays with continuous resets during down times Resolved complaints to both the customer and business satisfaction Reported telephone and equipment malfunctions to management for resolution Balanced drawers at beginning and ending of shifts
Recapped sales from dissatisfied customers using conflict mediation skills Prevented losses by watching for suspicious activity Assistant Manager
Firehouse Subs - Pineville, NC
September 2018 to March 2019
Rang up customers quickly and accurately using POS system Maintained accurate totals by carefully counting and securing cash Provided information to customers on products and services Maintained a clean, organized, stocked work area
Processed paperwork and updated accounts with new payments Promoted loyalty programs and store cards
Worked with customer service leaders and managers to meet customers needs Stocked shelves and end caps with merchandise during downtime Explained promotions and special offers to customers Kept balance sheets with amounts and number transactions gave customers information about upcoming promotions and available times
Put together online orders pick ups and loaded merchandise in to vehicles Engaged with customers while completing cash register transactions Trained new team members in customer service and company policies Covered multiple store areas by cross training different roles Monitored checkout stations for adequate cash availability Recorded daily transactions preciously to avoid errors and kept logs accurate Kept customers happy by quickly processing their orders payments and bagging products fixed checkout merchandise displays with continuous resets during down times Resolved complaints to both the customer and business satisfaction Reported telephone and equipment malfunctions to management for resolution balanced drawers at beginning and ending of shifts
Recapped sales from dissatisfied customers using conflict mediation skills Prevented losses by watching for suspicious activity Housekeeping Attendant
DPS - Raleigh, NC
May 2008 to December 2014
Completed or delegated special projects including floor maintenance and restoration, carpet cleaning, and periodic deep cleaning
Delegated tasks and room assignments to housekeeping staff in collaboration with supervisor Trained new team members in company policies, procedures and service standards Vacuumed, cleaned, and polished floors surfaces and mirrors throughout establishment to maintain favorable appearance
Handled cleaning chemicals and solvents safely and properly and followed OSHA requirements Communicated consistently with supervisors and management to discuss priorities or report issues Recorded inventory usage and needs, including restocking supplies as needed Maintained cleanliness of rooms/offices through vacuuming dusting sanitizing and spot cleaning stains Restocked supplies as needed
Notified maintenance department of any faulty equipment and damage TRAVEL AND TOURISM - NC
January 2004 to December 2008
Phone operator of multiple phone lines
Operated multiple phone lines/computers
NC Tourism lines such as but not limited to the following; NC leaf, NC fish, NC D.O.T, NC Amtrak, Visit NC
Entered data, preformed information searches for customers Resolved complaints to both the customer and business satisfaction Reported telephone and equipment malfunctions to management for resolution Helped callers with limited English proficiency obtain necessary interpretation services Helped callers reach desired personnel and offices with efficient transfers Assisted callers with diverse requests by providing timely and accurate information Handled requests patiently and with a positive approach focused on meeting individual needs Suggested and checked alternate spelling, locations, and listing formats to customers lacking details or information
Offered specialist assistance to individuals unable to complete calls Listened to customers requests, referring to alphabetical and geographical directories to answer questions and provided telephone information
Helped individuals with hearing difficulties use assistive services complete their calls providing them with the information they needed
Boosted office efficiency by handling clerical tasks such as documentation calls and typing up correspondence
Dealt with unhappy clients and resolved issues
Education
some college in social work
WARREN WILSON COLLEGE - Black Mountain, NC
Skills
• Management
• English
• Data entry
• Clerical experience
• Mediation
• Typing
• Communication skills
• Interpretation
• Computer operation
• Organizational skills
• Cleaning
• Multi-line phone systems
• Driving
• Maintenance
• Time management
• Administrative experience
• Microsoft Office
• Assistant manager experience
• Stocking
• OSHA
• Cash handling
• Customer service
• Leadership
• Cashiering
• Sales
• Restoration industry experience
• POS
• Conflict Management
• Research
• Microsoft Outlook
• Case Management
• Human Resources
• Merchandising
• Recruiting
• Writing skills
• Microsoft Excel
• Microsoft Powerpoint
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