Personal Assistant Customer Service
Resume:
Kemba Gumbs
New York, NY *****
**********@*****.***
Career Objective: To obtain a position that will enable me to utilize my strong leadership and organizational skills. To offer exceptional customer services that will enhance the growth and development of your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Coat Check Attendant
Tend - New York, NY
March 2020 to Present
Responsible for collecting, storing, and returning coats and items dropped off by guests. Provides efficient and prompt customer service to all guests before, during and after each event. Team Captain
Instawork - New York, NY
January 2020 to Present
Onsite Captain to help manage professionals and the flow of the shifts to ensure that the shift goes smoothly. (Managerial Role)
FOH Restaurant Manager
OTG at John F Kennedy Airport - New York, NY
December 2019 to Present
As a FOH Manager I am responsible managing 5 restaurants and 4 satellite bars. I contribute to profitability by optimizing sales and ensuring inventory turnover so as to avoid waste. Responsibilities also include leadership and/involvement in creating great experiences for passengers who are traveling. Also scheduling at all units.
Event Bartender
Tend - New York, NY
May 2019 to Present
• Preparing alcoholic or non-alcoholic beverages for bar and patrons
• Interacting with customers, taking orders and serving snacks and drinks
• Assessing bar customers’ needs and preferences and making recommendations Bartender
Instawork, constellations, and jitjatjo - New York, NY January 2019 to December 2022
Key Qualifications & Responsibilities
• Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages.
• Kept the bar area safe, clean, and well-stocked throughout each working shift.
• Rang up customers on the POS system and the accompanying credit card reader. Performed daily inventory audits and weekly product and supply orders. Key Achievements
• Increased bar revenue by 5% by inventing 3 new cocktail recipes.
• Took orders for drinks from local guests and delivered them accurately and promptly.
• Operated as sole bartender on weekday shifts and with one other bartender on busy nights and weekends.
• Keep watch for overly intoxicated customers and violent or untoward behavior. Key Holder
Calzedonia USA - New York, NY
December 2018 to December 2019
Responsible for opening and closing a store. Handling operational procedures, assisting staff, and providing customer service.
Merchandising Manager
Ricky's NYC - New York, NY
January 2018 to November 2018
· Day-to-day supervision, staffing, and zoning of the workforce with particular emphasis on sales, replenishment, and product placement
· Ensures company standards are met for store and associate appearance at all times
· Ensure a team based work environment
· Observe the sales floor to ensure a fully clean, stocked, and presentable store
· Perform all opening and closing procedures
· Manage staff breaks as needed
· Timely and appropriate follow-up communication on tasks, product issues, customer feedback, and business opportunities as needed
Office Manager
MAVI JEANS - New York, NY
October 2016 to January 2018
• Overseeing general office operation.
• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
• Coordinating domestic and international travel, including flight, hotel, and car rental reservations.
• Purchasing office supplies and equipment and maintaining proper stock levels.
• Producing reports, composing correspondence, and drafting new contracts.
• Creating presentations and other management-level reports. Assistant Manager
Mandee - Ridgewood, NY
March 2015 to October 2016
Responsibilities: Provides direct assistance and reporting to store manager. Overseas day-to-day operations, providing direct feedback to staff, managing payroll and personnel databases, interview and hiring new staff. Assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule. Department Manager
H&M - New York, NY
September 2007 to March 2015
Responsibilities:
In charge of money transactions, returns & exchanges.Provide superior customer service. Making sure money transactions are done accurate and in a timely manner. Assign employees to specific duties, Direct and supervise employees and Hire, train, and evaluate new personnel. Accomplishments
Provided assistance to the owner
• Helped customers with purchasing products
• Organized inventory and merchandised store
• Style clients for special occasions and everyday events
• Help with purchases, shipments and daily special orders
• Assisting with handling customer service and daily tasks
• Organize and maintain client information and paperwork Personal Assistant
Mony Fashions INC - Brooklyn, NY
May 2002 to July 2007
Responsibilities
• Answer questions from employees & public.
•Generating Payroll and work schedules.
•Examine files or documents of daily sales.
•Maintain monthly appointment calendar for activities and promotions.
•Provide clerical assistance.
•Use computers to enter, access or retrieve data.
Education
BA in Human Services
Metropolitan College of New York - New York, NY
2008 to 2012
Skills
• Retail Management
• Key Holder
• E-Commerce
• Ecommerce
• Recruiting (4 years)
• Merchandising
• Scheduling
• Inventory
• Sales
• Team Building
• Microsoft Word
• Operations
• Payroll
• Word
• Inventory Management
• retail sales
• training
• Personal Assistant Experience
• Human Resources
• Team Management
• Supervising Experience
• Purchasing
• Office Management
• Employee Orientation
• Microsoft Outlook
• Interviewing
• Research
• Sales Management
• Communication Skills
• Event Planning
• Pricing
• Branding
• Social Media Management
• Bartending
• Guest services
• Micros POS
• Property management
• Events management
• Front desk
• Warehouse experience
• Restaurant Management
• Presentation skills
• Human resources management
• Profit & loss
• Host/hostess experience
Certifications and Licenses
ServSafe Food Handler
April 2020 to April 2023
Food Handler Certification
TIPS
Certified Food Safety Manager
August 2021 to Present
Safe Quality Food Certification
Additional Information
Travel, Attractions & Events
Contact this candidate