Customer Service Front Desk
Resume:
Amanda Sullivan
Elkmont, AL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
TARGET DISTRIBUTION - Madison, AL
August 2022 to Present
• Lift materials of varied weights on regular basis.
• Staged and sorted multiple types of products for loading to comply with present instructions.
• Safely operate order pickers and navigate power lift machines.
• Utilized pallet jacks to move items to and from different warehouse locations.
• Safely labeled and pulled boxes weighing up to 50 pounds from shelves to be shipped out.
• Stood for extended time periods to perform packaging tasks to complete order fulfillment process. House Cleaning Services
self-employed - Elkmont, AL
October 2015 to August 2022
Performed residential and business cleaning and housekeeping task. Handle and resolve all service related issues of customes efficiently. Sweep, vacuum and mop floor surfaces. Move, clean and rearrange furniture as required. Wash and disinfectant washrooms, toilets and surfaces. Use and supply effective cleaning products. Execute all housecleaning task according to established cleanliness customer standards.
Customer Advocate
Adtran Inc - Huntsville, AL
August 2012 to September 2015
Provided exceptional and professional customer service to clients and peers in a prompt and efficient manner. Resolved escalated issues and followed up with customers to ensure a resolution was reached. Answered multi-line phones, supported teams with calls and tickets for callbacks to ensure customers received quality service. Built strong customer relations by delivering great customer service. Worked in a high call volume of inbound calls and won several customer service awards every month. Addressed and resolved customer complaints empathetically and professionally without escalating to my supervisor. Maintained my work area in a clean neat organized fashion. Medical Receptionist
Younger Skin of Huntsville - Huntsville, AL
July 2008 to August 2012
Greeted and directed all patients and visitors in a pleasant and friendly manner in keeping with great customer service relations. Announced patients and visitors to appropriate staff member. Maintained patient accounts and medical charts. Scheduled and confirmed appointments daily. Collected high cash dollar co-payments and posted to patients account using QuickBooks Pro and by hand manually in a ledger. Kept the front desk and reception area in a neat and clean organized fashion. Switchboard Operator/Telemarketer
Bill Heard Chevrolet - Huntsville, AL
May 2005 to July 2008
Greeted visitors in a courteous and professional manner. Announced visitors to staff members and salesmen. Answered multi-line switchboard and routed calls to appropriate individual or department. Took messages for over 50 car salesmen daily. Handled incoming and outgoing mail and packages. Operated various office equipment including copier, scanner, fax machine and laminator. Called customers to offer promotions and assigned them to a salesman based on the customers needs and wants. Completed daily work orders and met monthly quota's and met or exceeded quarterly car sales goals.
Front Desk Receptionist
Kare Packaging - Athens, AL
September 2000 to May 2005
Created a professional welcome atmosphere for customers and staff. Opened office, scheduled and directed staff on daily work orders to ensure productivity. Managed and maintained invoices, kept company books by hand manually in ledger and on computer using QuickBooks Pro. Input customer data information and measurements of packages to be shipped by UPS. Received payments that was being shipped out. Operated various office equipment while ensuring excellent customer service. Worked in plant when needes to met monthly orders.
Education
High school diploma
Athens High School - Athens, AL
May 2001
Skills
• Telephone Communication
• Medical Office Experience
• Multi-line Phone Systems
• Medical Records
• Multi-Tasking
• Office Management
• Telemarketing
• QuickBooks
• Medical Billing
• Oral and Written Communication
• Microsoft Office
• Front Desk
• Telephone Etiquette
• Customer service
• Time management
• Medical scheduling
• Microsoft Word
• Problem Solving
• Medical Receptionist
• Microsoft Excel
• Social media management
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