Data Entry Air Force

Professional Objective:

To achieve a long-term career in Human resources/operations in a growth-oriented organization, with challenging opportunities to explore my skill sets to achieve organizational objectives. Summary:

• Retired Air Force veteran w/ 18 years of broad HR experience, 15 years in Leadership/Management Roles

• Experience at tactical, operational, and strategic levels of the United States Air Force, Human Resources

• Enrolled at the University of Phoenix for bachelors. Professional Leadership & Management training

• Self-motivated, confident, organized, and detail-oriented; able to meet deadlines under pressure

• Hard Working, Loyal, and dedicated to my profession. Ethics, and Confidentiality beyond reproach

• Program Management, Data Entry, and Customer service were the core of my everyday responsibility Skills:

HR, Administrative Support, HRIS Oracle/People Soft), Office 365, MS Teams, MS Visio, MS Sharepoint, G-Suite, Acrobat DC, Adobe Creative Cloud, Case Management, Master Trainer, Critical Thinking, Process Analysis, Database Analysis, Offboarding, Onboarding, Manpower Management, Customer Service, Data Entry, Analytical, Problem Solving, Team Leadership and Building, Program Management, Project Management, Employee Relations, Conflict Resolution, Performance Management, Privacy Act/HIPPA, Compliance, Quality Assurance, Performance Reporting, Verbal & Written Communication, Service Delivery, Process Improvement & Reengineering, Change Management, Transformation, Leadership, Supervision, Operations Management, Research, Typing, Document Processing, Organization, Analytical, Basic Accounting, Document Management & Security, Lean Principles, Files Maintenance & Disposition, Teamwork, Mentor, Training & Development, Awards, and Recognition Programs, SOPs, Basic IT, event planning, Data Analysis, SaaS

Work Experience:

Retired, July 2012 – Present

United States Air Force

Ellsworth Air Force Base, SD, June 2010- June 2012 Superintendent, Military Personnel (SME/BPO)

• Provided customer support to over 14,000 active duty, dependents, civilians, and retirees. Supervised and led a staff of over 50 military/civilian personnel in 4 diverse sections: responsible for health & welfare, discipline, QA standards, training, career counseling, recognition, and professional development

• Directed over 40 major personnel programs affecting over 3,500 personnel

• Personnel advisor to over 50 departmental executives; informs key personnel on program policy changes and primary trainer for personnel systems

• Coordinated work schedules, performed initial and recurring training, organized workflow, and processes, and served as office manager

• Quality Assurance Evaluator for a $700,000 Air Combat Command personnel contract inspecting 56 personnel programs for 8 contractors to ensure contract compliance

• Manages performance reporting for an organization of 3,500 personnel. Ensured routing, processing, and updating of 7,000 performance reports. Recognized as number one in Air Combat Command for timeliness & accuracy during the fiscal year 2011

• Managed a team of 30 personnel performing centralized casualty reporting in 8 separate geographic locations while serving in Kuwait. Ensured the timely and accurate processing of 6,500 casualty reports. Digitized and e-filed over 1,000 casualty reports, reduced retrieval time by 90% United States Air Force

Randolph Air Force Base, TX (June 2005- June 2010) Superintendent, Learning Management, BPO & SME

• Supervised & led a staff of 20 military & civilian personnel launching the Air Force’s first contact center

• Provided guidance on HR programs/policies to 82 military personnel offices while supporting 350,000 personnel worldwide

• Worked at the strategic level to keep executives abreast of all administrative/HR processes, programs, and policies in my Area of Responsibility.

• Directed development/organizational structure in standup of new contact service center sections, primary advisor on major personnel programs in personnel services delivery transformation

• Air Force lead to interpret/execute House Resolution 5740 (Post 9/11 G.I. Bill), now known as U.S.C. Title 38, Chapter 33. Set the Benchmark for the Department of Defense; notification for approval adopted by the Department of Veterans Affairs

• Briefed the Post 9/11 G.I. Bill – Transfer of Education Benefits at the HR Worldwide Conference. conducted online webinars/provided an interview with Air Force News Agency.

• Architect behind Transfer of Education Benefit online self-service application. Developed business rules and process flow. Championed the first-ever digital document for a virtual self-service personnel program

• Authored re-write/staffed Air Force policy on Service Commitments. Applied 28 critical revisions and 12 new policy changes clarified Service commitments worldwide

• Worked with strategic partner, Northrup Grumman on the Air Force’s future personnel/pay system

(Defense Integrated Military HR System). Developed business rules, workflow, and policies for the service commitment module

• Appointed as the first HR Master Trainer by HQ Air Force Personnel Center / Air Force Contact Center

• Worked in cooperation with Air Force strategic partner, Booze Allen Hamilton to facilitate the process reengineering two major personnel programs and key advisor on others

• Discovered deficiencies in policy vs. process; saved $36.5 million annually in training costs

• Conducted an audit of service commitment records; discovered 16K records missing or incorrect data. Saved the Air Force and taxpayers 28,000 man-years and 8.2 billion in training costs. United States Air Force

Ellsworth Air Force Base, SD (April 2001 - June 2005) NCOIC, Commander’s Support Staff

• Supervised personnel ranging from 2 to 5 employees, supported 100 to 500 personnel

• Maintained operations for 5 separate organizations during a critical manning shortage: allocated time Schedule with department leads to ensure personnel program compliance, production, and workflow.

• Lead quality assurance evaluator/ compliance evaluator to organizational support staff, submitted after submitted after-action reports to management

• Recognized support staff expert/technical advisor to other support staff agencies. Trained other staff agencies on time-saving self-assessment products

• Authored training instructions on standard operating procedures. Shared with other support staff agencies to comply with personnel program guidance and policy

• Responsible for HR programs to include performance reporting, leave administration, new employee sponsorship and orientation, health programs, bonus programs, special pay, retention programs, recognition programs, personnel system updates, promotion programs, urinalysis testing, database integrity, and self-assessment

• Responsible for determining dependent health care benefits and I.D. card eligibility

• Counseled personnel on career opportunities and application processes for career development and special programs

Education:

• Community College of the Air Force, Human Resource Management (63 credit hours) (4.0 GPA)

• University of Phoenix, Bachelor’s in Business Management (graduating Nov-2024)

• Princeton Community High School Diploma, Princeton, Indiana

• Leadership and Management Training (NCO Academy)(2005)

• Senior Leadership and Management Training (Senior NCO Academy)(2011) Ancillary (annual) Training:

• Information Protection (Privacy Act/HIPPA) • Equal Opportunity and Employment

• Sexual Harassment • Force Protection

• Suicide Awareness • Human Relations

Honors Awards:

• Meritorious Service Medal (2010, 2012)

• Air Force Commendation Medal (2006, 2004, 2000, 1996)

• Army Commendation Medal (2011)

• Air Force Achievement Medal (1995, 1991)

• Human Resources Manager of the Year (2008, 2009)

• Quarterly and Semi-Annual Awards

Memberships:

• Community Church

• Air Force Sergeants Association

• Veterans of Foreign Wars

• American Legion

• The Isaiah Project (Families in Need-Non-Profit) Assignments:

• Grissom Air Force Base, Indiana (88 – 92)

• Murted Air Station, Turkey (92 – 93)

• Grand Forks Air Force Base, North Dakota (93 – 95)

• Misawa Air Base, Japan (1995 – 2000)

• Ellsworth Air Force Base, South Dakota (2001–2005) (2010-2012) Retired

• Randolph Air Force Base, Texas (2006 – 2010)

References

NAME RELATIONSHIP PHONE EMAIL

Jerry Estes Colleague 865-***-**** *****.*****@***.*** Jerry Chandler Mentor 662-***-**** **************@*******.*** Patrick Murphy Supervisor/Colleague 937-***-**** *******.*.*******@*****.***

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