Operation Management
Resume:
TREVOR McDANIEL
Professional Summary
As an operations management professional with over 15 years of experience, proven track record of success in optimizing operational processes and increasing efficiency within organizations. Possess strong analytical skills and the ability to identify areas for improvement, implement effective solutions, and track progress. Experience includes managing teams of up to 140 personnel, coordinating projects, and overseeing budget and resource allocation. Adept at building relationships with stakeholders, communicating effectively with all levels of an organization, and leading cross-functional teams toward common goals. Confident in abilities to contribute significantly to the success of any organization in an operations management role.
Work History
Family First Life - Independent Life Insurance Sales Representative
San Antonio, TX
10/2022 - Current
Goal-oriented Life Insurance Sales Representative dedicated to high levels of customer satisfaction and meeting aggressive business goals
Booking and Scheduling appointments virtually and in home
Establish connections with clients to sell needed insurance plans
Honest and hardworking with specialized knowledge in sales and customer service
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases cold calling.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Handled approximately 750 outbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Conducted research on insurance packages and investment options to generate client recommendations.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Utilized direct marketing strategies such as mailings, social media lead generation, and phone contracts to approach potential clients and increase sales
Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Mindful Tutoring LLC - Academic Tutor Human Resources Director
Watertown, NY
10/2020 - 06/2022
Handled onboarding process for newly hired employees and distributed all paperwork
Delivered exceptional customer service to over 50 client families leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Provided immediate updates to entire employee pool when policies and procedures were altered
Developed incentive program for hiring of and retaining of employees
Created and implemented forward-thinking initiatives to improve employee engagement
Developed community reputation through commitment to customer satisfaction and strong client relationships
Maintained human resources regulatory compliance with local, state and federal laws
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
United States Army - Unmanned Aerial Vehicle Operations Technician
Fort Drum, NY
02/2015 - 03/2020
Plan, directed, or coordinate operations of public or private sector organizations
Duties and responsibilities include formulating policies, managing daily operations, and planning use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Conducted monthly inventories of raw materials and components on work floor.
Raised performance in areas of management and operations by identifying and targeting areas in need of improvement.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Prepared and recommended long-range plans for development of department personnel.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Oversaw high profile projects for by planning, designing, and scheduling phases.
Built successful project plans covering objectives, resources and staffing to meet schedules.
United States Army - Unmanned Aerial Vehicle Operator Team Manager
Fort Hood, TX
06/2008 - 02/2015
Operated Unmanned Aerial Systems and Ground Control Station systems as well as mission planning, launching, remote piloting recovering aerial systems
Supervised mission planning using maps, terrain studies, and intelligence reports;
Responsible for health, welfare, morale, training, readiness professional development of personnel accountable for equipment worth over thirty million dollars.
Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
Performed accurate calculations of plane loads and fuel needs.
Filed instrument flight plans with air traffic control so flights could be coordinated with other air traffic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Worked in matrix management environment with oversight of division-level managers, operations, human resources, safety, and compliance.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
United States Army - Instructor / Course Writer
Fort Huachuca, AZ
01/2010 - 07/2012
Prioritized schedules to meet project goals and overall customer satisfaction.
Recognized potential issues with inventory and quality control and engineered changes.
Cultivated and strengthened relationships with new clients and educated clients on platform services and capabilities.
Worked directly with production personnel to resolve production scheduling issues and conflicts
Served as Instructor that provided technical training for over 500 students annually
Developed, maintained, and updated course materials used in training and development of students and faculty
Conducted remedial training, examinations, and evaluations of students for purpose of awarding Military Occupational Specialty Unmanned Aerial Vehicle Operator
Analyzed award status, grades, enrollment status to verify course graduation eligibility.
Utilized Microsoft Office Suite to provide relevant information, evaluations planning data for production standards
United States Army - Power Generation and Wheel Vehicle Mechanic
Fort Hood, TX
06/2004 - 06/2008
Managed fleet maintenance of over 300 heavy diesel vehicles in routine maintenance and equipment modification/upgrade processes to comply with operational policies across organization.
Operated, Troubleshot, and Repaired vehicle faults successfully on heavy diesel equipment such as Palletized Load Systems, Family of Medium Tactical Vehicles, and High Mobility Multipurpose Wheeled Vehicle
Determined schedules and assignments of work activities for four-member team, considering work priority, availability of equipment, and skill of personnel.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Inspected damaged vehicles to estimate repair labor costs and required parts expenses.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Performed heavy wheeled vehicle recovery operations
Reviewed and studied blueprints to double-check installation and implementation project requirements.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
adupol@r.postjobfree.com
San Antonio, TX 78264
Skills
General Lines – Life, Accident, Health, and HMO Insurance License
America's Health Insurance Plans (AHIP) 2023 Certified
Medicare Compliance
Underwriter Selection
Licensing Requirements
Insurance Policy Sales
Client Prospecting
Qualified Lead Generation
Insurance Program Analysis
Contract Review and Analysis
Persuasive Sales Techniques
Customer Relationship Management
Professional Relationships
Excellent communication and interpersonal skills
Email Marketing
Marketing Strategy Development
Financial Needs Assessment
Time Management
Customer Service
Client Support
Contract Development and Management
Information Confidentiality
Managing Files and Records
Legal Research
Cybersecurity
Communicate technical information and instructions effectively
Data Protection
Data Encryption
Developing Security Plans
Network Security Systems
Password Management
Operations Security
Vulnerability Management
Social Engineering
Surveillance System Monitoring
Administrative Support
Protecting Networks
Data Integrity
Confidential Data Protection
Computer Forensics
Security Best Practices
Web Applications
Security Improvements
Intelligence Assessments
Intelligence Gathering
Administration and Reporting
Microsoft Office
Microsoft Outlook
Microsoft Windows
Microsoft Excel
Project Management
Managing Operations and Efficiency
Inventory and Supply Management
Budgeting and Resource Management
Supply Chain Management
Issue and Conflict Resolution
Procedural Streamlining
Productivity Performance
Timelines and Milestones
Problem-Solving
Organizational Coordination
Risk Management
Health and Safety Regulations
Environmental Policy
Emergency Readiness and Response
Daily Facility Operations
Safety Incident Reporting
Facility Security
Operations Management
Financial Management
Financial Forecasting
Financial Statements
Judgment and Decision-Making
Complex Problem-Solving
Critical Thinking
Waste Management
Strong Mechanical Aptitude
Service Schedule Coordination
Troubleshooting
Computerized Diagnostics
Instrumentation and Controls
Hazardous Chemicals Handling
Quality Assurance
Quality Control Analysis
Technical Proficiency
Maintenance and Repair Management
Work Orders and Documentation
Specification Reading
Coordination with Service Team
Human Resource Management
Positive Reinforcement Strategies
Daily Lesson Plans
Behavior Modification
Informative Lectures
Instructional Techniques
Conducting Briefings
Performance Tracking and Evaluations
Managing Employee Relations
Scheduling and Coordinating
Staff Management
Managing Career Progression
Education
American Public University
Charles Town, WV
Bachelor of Science: Cybersecurity - Wireless and Mobile Security
Concentration in Wireless and Mobile Security
Dean's List 2020 - 2022
3.97 GPA
Capstone Project: The Highly Anticipated Pinnacle of Machines and Automation for Complex Cybersecurity, The historical evolution of Artificial Intelligence (AI) and the future potential of its inherent supremacy with the insurmountable persistence in the present day lives of humanity.
Tactical Unmanned Systems Operations Technician
Fort Huachuca, AZ
Aviation Management and Operations
Action Officer Development Course
Joint Base Lewis-McChord, WA
Operations Management and Supervision
Chem, Bio, Radiological, & Nuclear Defense Course
Joint Base Lewis-McChord, WA
Chem, Bio, Radiological & Nuclear Defense
Technical Transportation of Hazardous Materials
Joint Base Lewis-McChord, WA
Transportation And Materials Moving
Advanced Leaders Course
Fort Rucker, AL
Aviation Management and Operations
Unmanned Aerial Systems Gray Eagle (MQ-1C)
Fort Huachuca
Aviation Management and Operations
Unmanned Aerial Systems Warrior-A (Predator-B)
Fort Huachuca, AZ
Aviation
Unmanned Aerial Vehicle Shadow (RQ-7)
Fort Huachuca, AZ
Aviation
Norman High School North
Norman, OK
High School Diploma
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