WORK EXPERIENCE

Assistant Sales Manager

Acceptance Now - Paducah, KY

August 2019 to Present

• Maintain accurate records of customer account activity including current and past due accounts

• Collect customer payments on a timely basis and meet collection standards

• Assist manager in daily operations

Team Lead

Ttec- ADP - Paducah, KY

March 2017 to November 2018

• Overseeing day to day operations of teams of 20- 25 agents

• Monitor teams performance and report on metrics

• Motivate and set team goals for agents

• Operation to client communications

• Quality agent development/coaching

Team Lead

Ttec - Training TMG Health

October 2015 to March 2017

• Conducted 7 week new hire training classes

• Taught and prepared trainees for client based operations

• Conducted 3 consecutive new hire training classes Customer service Representative / HCSC

Teletech - Paducah, KY

August 2014 to October 2015

HEATHER

KNOTH

Paducah, KY 42001

adupoa@r.postjobfree.com

270-***-****

• Strong Interpersonal communication skills

• Problem analysis and problem solving

• Organizational skills and customer service orientation

• Adaptability and ability to work under pressure

Assisted members with benefits and claims general questions about health insurance Customer Service

Cheers Food and Fuel

2010 to 2014

• Responsible for opening/closing duties

• Responsible for stocking inventory

• Customer service, including sales and disputes

General Manager

Cigarettes for Less

2007 to 2010

• Responsible for opening/closing duties

• Responsible for receiving and entering freight

• Customer service, including sales and disputes

• Responsible for banking duties, including deposits

• Hiring and training of new employees

Assistant General manager

Long John Silver's-A&W

2000 to 2007

• Responsible for opening/closing duties

• Customer service, including sales and disputes

• Responsible for banking duties, including deposits

• Training of new employees

EDUCATION

High school or equivalent

SKILLS

Customer Service

Inventory

Payroll/time management

Labor management

Managing teams of 20+ employees

Training and Developing quality agents

Cash Handling

Management

Microsoft Office

Organizational Skills

problem solving

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training

retail sales

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