Customer Service Representative
Resume:
WORK EXPERIENCE
Assistant Sales Manager
Acceptance Now - Paducah, KY
August 2019 to Present
• Maintain accurate records of customer account activity including current and past due accounts
• Collect customer payments on a timely basis and meet collection standards
• Assist manager in daily operations
Team Lead
Ttec- ADP - Paducah, KY
March 2017 to November 2018
• Overseeing day to day operations of teams of 20- 25 agents
• Monitor teams performance and report on metrics
• Motivate and set team goals for agents
• Operation to client communications
• Quality agent development/coaching
Team Lead
Ttec - Training TMG Health
October 2015 to March 2017
• Conducted 7 week new hire training classes
• Taught and prepared trainees for client based operations
• Conducted 3 consecutive new hire training classes Customer service Representative / HCSC
Teletech - Paducah, KY
August 2014 to October 2015
HEATHER
KNOTH
Paducah, KY 42001
*******.*****@*****.***
• Strong Interpersonal communication skills
• Problem analysis and problem solving
• Organizational skills and customer service orientation
• Adaptability and ability to work under pressure
Assisted members with benefits and claims general questions about health insurance Customer Service
Cheers Food and Fuel
2010 to 2014
• Responsible for opening/closing duties
• Responsible for stocking inventory
• Customer service, including sales and disputes
General Manager
Cigarettes for Less
2007 to 2010
• Responsible for opening/closing duties
• Responsible for receiving and entering freight
• Customer service, including sales and disputes
• Responsible for banking duties, including deposits
• Hiring and training of new employees
Assistant General manager
Long John Silver's-A&W
2000 to 2007
• Responsible for opening/closing duties
• Customer service, including sales and disputes
• Responsible for banking duties, including deposits
• Training of new employees
EDUCATION
High school or equivalent
SKILLS
Customer Service
Inventory
Payroll/time management
Labor management
Managing teams of 20+ employees
Training and Developing quality agents
Cash Handling
Management
Microsoft Office
Organizational Skills
problem solving
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training
retail sales
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