HOUSEKEEPING

STELLA NIKE ALUBANKUDI

+974********/ +233*********

adupmi@r.postjobfree.com

Professional Summary

Motivated, personable and dedicated with a strong background in communication and customers service. Productive relationship builder, excel at listing to customer needs and be able to defuse situations in order gain desired result according to established standards and protocols.

Key Skills

Excellent leadership, communication and organizational skills

Problem solving skills.

Interpersonal verbal communication and decision making skill.

Excellent customer service skills.

Ability to follow written and verbal procedures.

Ability to meet and work with people of diverse backgrounds.

Ability to stand for extended period of time.

Able to be attentive to, aware of, and available to assist patrons.

MSC CRUISE

Position: Check in and Terminal directional agent

. Welcome guess

.check all embarkation details on ticket

. Perform all check in tasks

. BRIGHTEST STAR LAUNDRY 2015-2021

. POSTION-SUPERVISOR

.Evaluate the laundry, ironing and sewing room

.Instruct employees on proper service procedures.(Always to check the care label)

.Do all record keeping procedures.

PRESTIGE EVENT AND TOURISM AGENCY . 2014

Position: Supervisor.

Protocol Agent

Welcome guess in polite manner.

Prevent over – crowding at entrance and inside of event auditorium.

Provides basic informations regarding event and the auditorium.

To be always visible

To stand at a long period of time.

Able to work under little or no supervision.

Receptionist, Volta View Hotel, Sogakope

Perform all check-in and check-out tasks

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Waitress, Shekinah Glory Hotel - Sogakope 2011 -2012

Education

Ghallywood Academy of Film Acting 2010 - 2011

West Africa Senior Secondary School Certificate Examination, 2008 Tsito Awadome Senior Secondary School

Basic Education Certificate Examination, 2000 Sogakope Junior high School ‘B’

Reference

References are available upon request

Greeting guests and taking drink and food orders

Staying attentive to the needs of guests in the dining area

Delivering food from the kitchen to the guests

Ensuring the food order is made correctly by kitchen staff and looks presentable for guests

Performing shift duties like delivering racks of cups to the service station, rolling

silverware, wiping tables and removing debris and more

Contact this candidate