Customer Support Data Entry
Resume:
Jaleesa Archer
Seattle, WA *****
*********@*****.***
Highly Professional Candidate with a strong background in Recruiting, Customer and Technical Support. Great multi-tasking skills and ability to efficiently prioritize tasks. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Coming with active listening skills and sound knowledge of CRM systems and practices.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Amazon Go - Seattle, WA
March 2022 to October 2022
• General office administration including filing
• Supervised office management
• Answered multiple phone lines
• Provided administrative support for Customer Support
• Coordinated meetings for Hiring managers and technical support
• Checked and processed client account information
• Used Microsoft word and excel for spreadsheets and data entry
• Organized weekly, monthly, and quarterly meetings for shareholders, using Zoom or Microsoft Teams; planned, distributed, recorded and organized meeting minutes using Microsoft Word and Outlook. Administrator
Google - Seattle, WA
February 2022 to May 2022
• Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management.
• Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders.
• Known as the “go-to person” for all departments including Quality Control, Accounting, and Management.
• Worked to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone, and fax interactions.
• Coordinated and scheduled all company meetings, appointments, interviews, and inspections.
• Worked with University of Washington for online testing of students
• Microsoft office and google specified applications to keep track of students Administrative Assistant/Technical Support Specialist Fridge No More - Brooklyn, NY
June 2021 to January 2022
• Supported 3+ associates and managers with routine HR questions and needs to provide world-class service to employees.
• Recorded metrics and potential gaps in weekly reports on attendance, attrition, and engagement.
• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
• Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.
• Assist team members and provide support and solutions to customer queries to meet company objectives.
Customer Support Specialist
IKEA - Brooklyn, NY
September 2018 to February 2020
• Data entry and documentation of offender movements to maintain accountability and prevent escapes
• Resolved all customer issues with regards to billing, shipping, or product
• Followed up with customers regarding payment methods and outstanding invoices
• Provided outstanding customer satisfaction with a friendly disposition and problem-solving skills utilization
• Processed returns and online orders
• Providing guidance to our Customer Support Resolution Specialists to help them provide better and faster resolutions to our consumer customer base
Technical Support Lead
Pro4ia INC - New York, NY
January 2016 to July 2018
● Traveled to client sites and answered questions via phone and email so that issues were remedied in a timely manner.
● Oversaw all process checks to ensure that they were done properly and at the correct frequency.
● Worked closely with clients for the duration of projects.
● Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
● Troubleshoot and resolve web application issues from customer support and other departments with a 100% success rate.
Education
Bachelor Degree in Computer Science
Post University - Waterbury, CT
Skills
• Business Communications
• Customer service
• Troubleshooting
• Networking
• W-LAN & LAN
• C++
• HTML
• Java
• Help Desk
• JavaScript
• Technical Support
• WAN
• Operating Systems
• Network Support
• Customer Support
• Microsoft Windows
• System Administration
• Microsoft Office
• Linux
• Computer Hardware
• TCP/IP
• User Interface (UI)
• Active Directory
• Systems Analysis
Assessments
Attention to detail — Highly Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Technical support: Customer situations — Proficient June 2021
Responding to technical support situations with sensitivity Full results: Proficient
Customer service — Highly Proficient
June 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Conscientiousness — Highly Proficient
February 2022
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Recruiting — Highly Proficient
July 2022
Managing the candidate sourcing and selection process Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate