Customer Service Patient Advocate
Resume:
DOUGLAS THOMAS
ANY
CARROLLTON, UNITED STATES
DETAILS
Carrollton, United States
**************@*****.***
SKILLS
Computer Skills
Leadership
Sales/Marketing
Team Building
Customer Service
In-patient/ Out-patient
PROFILE
Patient Advocate Dynamic, qualified, and ethical caregiver with ample service experience. An organized team leader builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
EMPLOYMENT HISTORY
Lead Flexologist at Stretch Lab, Flower Mound
December 2021 — Present
●Frisco/ Flower Mound)
●Flexologist (stretching specialist) for the first 5 months of employment
●Lead Flexologist month 6 and current
●Help assist clients in gaining overall flexibility and mobility in their bodies.
●A customized stretch plan that caters to the client’s specific needs.
●Maintain a sterile environment for clients as they are using our facility.
●Coached team members in techniques necessary to complete job tasks.
●Trained new team members by relaying information on company procedures and safety requirements.
●Established open and professional relationships with team members to achieve quick resolutions for various issues.
●Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Associate at Amazon, Fort Worth
August 2019 — Present
●Coordinating and packaging items for shipping purposes
●Keep supplies ready by inventorying stock; placing orders; verifying receipt
●Load/ unload incoming delivery trucks.
●Worked varied hours, days, nights, and weekends as business needs dictate.
●Managed customer relations and customer service through daily communication and interaction.
●Mentored and guided employees to foster proper completion of assigned duties.
●Built strong relationships with customers through a positive attitude and attentive response.
EDUCATION
Bachelors in Science, The University of Texas at Arlington, Arlington
December 2023 — 2021
Exercise Science Degree
Mansfield High School, Mansfield
June 2023 — 2014
INTERNSHIPS
Strength and Condition Intern at University of North Texas, Denton
May 2021 — August 2021
●Completed over 300 hours on internship
●Facilitated workouts with various strength coaches from all sports
●Achieved practical learning and “Chalk talk” about the various topics for the week.
●Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
REFERENCES
References available upon request
Contact this candidate