Glicer Nalvarte, M.Ed.

Poolesville, MD ***** 443-***-**** adupkq@r.postjobfree.com

PROFESSIONAL SUMMARY

Polished and energetic office professional with 15+ years of program organization and management experience. Dedicated to providing quality service to leadership and staff throughout the hospital system. Excels in fast-paced environments with the ability to make quick decisions without risking quality. Well-versed in motivating others to meet company expectations while promoting positivity to boost morale.

WORK HISTORY

June 2013 –

Present

Supervisor, Medical Staff Services

Quality and Compliance Coordinator

Children’s National Hospital, Washington, DC

Oversees the activities of medical staff team to ensure the safety and effectiveness of systems while remaining in compliance with regulatory bodies.

Reviews and records division projects, delivering program metrics to committees and leadership.

Provide accurate and timely reports to senior staff regarding all aspects of the credentialing process.

Collaborates with hospital leadership to effectively organize meetings and compose presentations and documents, including recording minutes and providing adequate follow-up.

Carefully monitors licensure for medical staff, guaranteeing providers are up to date and managers are aware of approaching expirations.

Assists in hiring processes as well as performance evaluations and administering disciplinary feedback and action.

Works as a liaison between IT and Business Operations to verify the quality and integrity of information between the credentialing system and other hospital systems.

Create and maintain training documentation and implementation of administrative processes. July 2011 –

June 2013

Program Coordinator, Center for Neuroscience and Behavior Medicine Children’s National Hospital, Washington, DC

Strategically organized the activities of the Center for Neuroscience and Behavioral Medicine.

Supported the Senior Vice President by managing intricate Outlook calendars, confirming travel arrangements and itineraries, document transcription, and composing correspondence.

Became the point of contact for families requiring appointments within the center. Communicated with families to discuss and resolve complaints regarding patient care.

Prepared follow-up care for patients suffering from complex brain tumors.

Compiled data for submissions to the Center for the annual US News and World Report survey. Vital in employee selection and onboarding processes including orientation and training. Promptly presented reimbursement requests and invoices for payment. May 2009 –

July 2011

Program Coordinator, Division of Genetics and Metabolism Children’s National Hospital, Washington, DC

Directed all administrative support for the department. Administered expertise for the clinic including the flow of activity throughout the clinic and exam rooms and emergency staffing coordination.

Collaborated with the scheduling and nursing team to avoid delays in service. Identified weaknesses in processes and clinic infrastructure to offer insight on effective solutions.

Updated bio-sketches to minimize misinformation. Crediting for maintaining professional staff licensure and privileges.

Coordinated the travel itinerary for the Division Chief while also streamlining workflow and arrange accommodations with other divisions on joint projects.

Became a point of contact between the senior administrative staff and Chief.

Generated annual and regular reports and submitted clinical grants to strengthen the clinical mission. Monitored time and attendance records to submitted prior to deadlines.

Delivered all financial reimbursement requests and maintained inventory Glicer Nalvarte, Page 2

EDUCATION

2009 Master of Education, Human Development

University of Maryland, College Park, MD

2004 Bachelor of Science, Human Development and Family Studies Pennsylvania State University, Mont Alto, PA

SKILLS

Microsoft Office – Word, Excel, Outlook,

Power point

Kronos – Time and attendance management

Peoplesoft – Human Resources

Data entry and analysis

Leadership liaison

Customer service

Employee Onboarding

Critical Thinking

Attention to detail

Clear written and verbal communication

Teamwork and collaboration

Organization

Time management

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