Appointment Setter Customer Service
Resume:
Leah Glover
Accounts Payable-Recievable
Norristown, PA 19401
adupkl@r.postjobfree.com
Accounts Payable or Accounts Receivable who is Self - motivated and organized professional with over 5 years' experience providing thorough and skillful support to department managers. Proficient in Quick books, ADP, SAP, Paychex, Clerical, Filing, Setting Appointments, Ordering Supplies, Customer Service, and Inbound and Outbound calls. Adept at accomplishing multiple tasks simultaneously and working well under pressure. Highly organized, analytical thinker with strong communication skills. Willing to relocate to: Norristown, PA - King of Prussia, PA - Pottstown, PA Authorized to work in the US for any employer
Work Experience
Administrative Assistant - Full Time
One King Automotive Center LLC - Silverdale, PA
March 2008 to August 2020
Quick books, Payroll - ADP, Paychex, Clerical, filing, Inbound and Outbound Phone calls, appointment setter.
● Customer service, bookkeeping, Human Resources, Banking, Hiring and Firing of Employees
● Management, Ordering of Supplies, Make bank deposits and withdraws, Invoicing, etc. Recruiter Assistant
Manpower - East Norriton, PA
June 2017 to November 2019
At Manpower I would recruit and interview potential candidates for different opening positions, complete audits and conduct payroll for Manpower and other associating companies. Along with those various task I would also contact other various companies to assist with finding employment that would effectively and efficiently help partnering companies thrive.
Validation Specialist - Contract Assignment
USM Maintenance - Norristown, PA
February 2014 to April 2014
Bank of America)
● Contract company who places contractor for vendors needing Landscaping, Snow Plowing, Janitorial Services and Electrical.
● Validation of 500 to 800 Invoices per day for payment.
● Looked up codes in data base for contractors to figure out payment due.
● Used Outlook, Excel, Data entry, Numerical, Oracle, and Microsoft Word.
● Prepared Spread sheets, Wrote up contracts and denial letters for payments.
● Contacted vendors and or Contractor in reference to opening and or closing out accounts.
● Emailing and forwarding invoices to account payable clerk for payment as long as they were approve by myself.
Customer Service Rep - Contract Assignment
United Concordia Dental - Plymouth Meeting, PA
September 2013 to January 2014
Open enrollment health care company for dental assistance and or Insurance.
● Taking in over 400 to 600 Inbound calls enrolling clients into dental program.
● Using clients confidential information under HIPAA Law to assist with information needed on, In Network and Out of Network cost clients may need to know
● Transferring of clients to correct person to enroll into a pacific program
● Customer service, computer software, answer any and all questions clients may have regarding dental programs, etc.
Education
Associate in Business Administration
Ashwoth College - Norcross, GA
March 2012 to May 2020
Skills
• Excel
• Management Experience
• Oracle
• Payroll
• Payment Processing
• Auditing
• Microsoft Office
• Microsoft Outlook
• SharePoint
• Direct Office
• Sterling
• PeopleNet
• Silk Road Onboarding
• MyNet
• Invoicing
• Scheduling
• Customer Service
• Interviewing
• Recruiting
• HR Sourcing
• Background Checks
• Drug Testing
• Microsoft 365
• Work Nexus
• Resume Builder
• Spreadsheets
• Scan
• Interview
• Hr Assistant
• Human Resource
• Office Management
• Paychex
• SAP
• Accounts Receivable
• Word Processing
• Human Resources Management
• Typing
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Completed
July 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Working with MS Word Documents (Basic) — Completed July 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Completed
Call Center Customer Service — Completed
July 2019
Applying customer service skills in a call center setting. Full results: Completed
Memorization & Recall — Familiar
May 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Familiar
Reliability — Familiar
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Call Center Customer Service — Familiar
February 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Intermediate Word Processing Proficiency with Microsoft Word — Proficient February 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Skills
Microsoft Word, Excel, Quick Books, ADP, Paychex, Clerical, Numerical, Org Plus, Scheduling, Invoicing.
Contact this candidate