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General Workers Customer Care

Location:
Mpumalanga, South Africa
Posted:
January 16, 2023

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Resume:

NDABA BUSISIWE SANDRA

Address No. *****, Ext ** Embalenhle, 2285

073-***-****/ 081-***-****

Email: adupkb@r.postjobfree.com

PERSONAL INFORMATION:

Surname : Ndaba

Names : Busisiwe Sanndra

ID Number : 921**********

Gender : Female

Nationality : South African

Languages : IsiZulu and English

Health Status : Good

Criminal Offences : None

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

Computer literate (Word, Excel, Internet, Internet Explorer and Outlook).

Basic knowledge in Admin

Verbal and written communication, good telephone etiquette & problem solving.

Client/customer care relations, interpersonal relations and innovative.

Office administration, Records management, and data capturing.

Good understanding and Functional knowledge of the Public Service Act, Public Service regulations, Basic condition of employment Act, Employment Equity Act.

Understanding of legislative framework governing the Public Service.

Analytical skills on problem solving, decision making and organizational skills.

Ability to maintain high level of accuracy in preparing and entering data.

Knowledge in the field of paper-based, electronic documents and records management.

Ability to work within a Multi-Cultural Environment.

TERTIARY QUALIFICATION:

Institution : Majuba TVET College

Qualification : National N Diploma in Human Resources Management

Year : 2018

Modules : Computer Practice

Management Communication

Personnel Management

Personnel Training

Labor Relations

Public Relations

Entrepreneurship and Business Management.

SECONDARY EDUCATION:

Name of School : Cacamezela High School

Qualification obtained : Grade 12

Year : 2012

Subjects : English, IsiZulu, Mathematical literacy, Life Sciences, Geography, Life

Orientation, Agricultural Sciences.

WORK EXPERIENCE:

Name of Organization : Department of Education Newcastle (Thubelihle High School)

Position : General assistant

Duration : 02/11/2021 to 31/08/2022

Reason for leaving : Contract ended

Duties:

Ensure the school compiles with relevant laws and regulation.

Counsel students when needed

Help shape and uphold the vision of the school

Develop and run educational programs

Sorting, retrieving and controlling movement of documents and files.

Ensuring proper file record keeping and management.

Files and records verification and quality checking.

Compiling meeting minutes, reports, updating and maintaining records.

Securing appointments, copying, scanning and faxing documents

Name of Organization : Department of education Newcastle (Cacamezela High School)

Position : Educators Assistance

Duration : 01/12/2020 to 31/03/2021

Reason for leaving : Contract ended

Duties

Carrying administrative tasks.

Prepare classrooms for lessons.

Support teachers in in managing class behavior.

Assist teachers plan for learning activities.

Taking part in training.

Assist children who need extra support to complete tasks.

Name of Organization : Department of Education Newcastle (Thubelihle High School)

Position : Administration Clerk (Intern)

Duration : 02/05/2017 to 02/11/2018

Reason for leaving : Contract ended

Duties

Dealing with internal and external queries.

Answer phones and taking massages.

Maintaining and accuracy updating personnel information.

Proper maintenance of personnel records.

Data capturing – Leave forms processing.

Administering of Leaves/Leave management.

Compiling Leaves statistics on weekly and monthly basis.

Updating files and Personnel Records.

REFERENCES:

Name and Surname

Relationship

Contact number

Mr S.N Ndhlovu

Previous Employer

082-***-****

Mr T.S Mavimbela

Previous Employer

079-***-****

Mrs N.C Peters

Mentor

067-***-****



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