Hotel Manager Customer Service
Resume:
CURRICULUM VITAE
ANTONY KAMAU WANJAU
*.CONTACTS
Phone number
***************@*****.***
2.PERSONAL DETAILS
Date of birth :01\07/2000
Place of birth : KENYA
Language. ENGLISH and KISWAHILI
Marital status :SINGLE
3.SKILLS
•Excellent customer service skills
•Knowledge of food safety
•Advanced communication skills to the
Customers
•Team work skills
•Health and safety to the customer
•Menu Memorization
4.PERSONAl PROFILE
A young professional enthusiastic waiter with 2 years experience customer services and commitment to delivery of an excellent service to the customers.
•Committed to adhering to health and safety standards.Applies exceptional communication skills when memorization of menu with the focus on achieving excellent guest satisfaction.
5.WORKING EXPERIENCE
2021-2023 Worked at utali hotel at Nairobi kenya
(Worked as a waiter serving meals to customer with an excellent manner)
6.KEY RESPONSIBILITIES
• Taking customer orders in a timely manner
• Maintaining customer satisfaction to the food and bills
• Memorization of menu in excellent manner
• Ensuring health and safety to customers
• Cleaning and removing tools after customer done.
• Giving customer bills
•Working closely within the kitchen team to ensure correct meal is delivered
7.EDUCATIONAL BACKGROUND
2019 – 2021 Kieni vocational college
(Certificate in hospitality management)
2016- 2019 Gathage secondary school
(Kenya certificate of secondary school)
2005-2015 Githumu primary school
(Kenya certificate of primary school)
8. HOBBIES
Reading
Watching
Traveling
9.REFEREES
HENRY KAMAU
Utali hotel manager
JOSEPH MWANGI
Principal Gathage secondary school
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