Alicia Simmons

Cookeville, TN

aduphn@r.postjobfree.com

+1-931-***-****

Authorized to work in the US for any employer

Work Experience

Packer/Picker

Amazon - Mount Juliet, TN

July 2021 to October 2021

• Amazon

• Packer

• 2021 - 2021

• Responsibilities Meet and exceed productivity goals (usually at least 65 packages scanned per hour). Operate equipment such as taping and dunnage machines correctly.

• Secure items with dunnage to protect them from damage during shipping.

• Work together with fellow associates – such as water spiders – to ensure all resources (e.g. boxes) needed to do the job sufficiently are provided.

• Use a handheld tape gun to seal boxes before they are shipped out.

• Unfold and fold boxes in preparation for placing items inside before packing.

• Use safe lifting procedures to handle bulky and heavy items such as Ships in Own Container (SIOC) products.

• Apply labels (e.g. sp00 labels) to packaged items in preparation for outbound shipping. Client First Solutions

SunTrust Bank now Truist - Cookeville, TN

February 2021 to June 2021

• Responsibilities Provide comprehensive service for client escalations and support on Consumer, Commercial, Wealth & Investment and other functions, which are elevated from contact center representatives, branches or escalated calls to the Office of the President. Act as client advocates which includes problem recognition, research, and resolution. Responsible for delivering best in class service via strong verbal and written communication skills and must demonstrate knowledge of our company products, services, systems, policies and operational guidelines. Understand and appropriately executes problem escalation procedures as needed for the most effective and timely resolution to all problems. Participate within an empowered structure and is responsible for maintaining and enhancing operational objectives. Have the ability to identify potential Risks to the organization and respond appropriately. Investigate and provide resolutions to clients’ moderate complex problems to Client Contact Center, branches, and other entities. Track issues to ensure customer problems or complaints have been resolved in a timely manner.

• Handle calls from teammates with questions regarding procedures, systems, or policies. Assure problem resolution via telephone support. Resolve moderately complex bank operational problems within guidelines and policies. Investigate and provide resolutions to clients’ basic to moderately complex telephone requests to Contact Center, branches, and other entities. Track client issues and complaints to ensure they have been resolved in a timely manner. Property Manager

Gaw Rentals - Cookeville, TN

2015 to 2018

• Handle billing and collections

• Scheduling, finding, and screening tenants

• Preparing taxes

• Scheduling maintenance and repairs

• Comply with property safety standards

• Terminations of leases and evictions

• Look after vacant properties

• Maintaining records

• Ensure information on the website was accurate and up to date Cashier and Sales Associate

Sam's Club - Cookeville, TN

May 2013 to June 2015

Greet customers

• Handle and receive payments by cash, check, or credit/debit card

• Guiding and solving queries from customers

• Ensuring cash drawer is correct

• Cross-trained in managing the jewelry counter

• Organize clothing department

Education

High school or equivalent in Unknown

Putnam County Adult High School - Cookeville, TN

June 2019 to July 2019

Skills

• Customer Service

• Property Management

• Management

• Microsoft Word

• Property Leasing

• Office Management

• Payroll

• • Excellent attention to detail • Professional phone etiquette • Multi-tasking • Proficient in computer knowledge and multiple system acumen • Fast learner • Time management (9 years) Certifications and Licenses

Driver's License

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