Customer Service Call Center

Printice Johnson

120-***-***** ************@*****.*** Prattville, AL 36066

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building

and customer service skills. Experience stepping into roles and quickly making positive changes to

drive company success. Focused on using training, monitoring and morale-building techniques to

maximize employee engagement and performance.

SKILLS

e Positive and Constructive Feedback e Time Management

e Team Building and Leadership e Workflow Management

e Decision Making e Call Center Operations

e Account Authorizations e Leading Team Meetings

EXPERIENCE

Customer Service Manager, Five Below, March 2022-November 2022

Prattville, AL

e Monitored phone calls to provide feedback and coaching.

e Established positive rapport with customers, managers and customer service team members to

maintain positive and successful work environment.

e Evaluated and authenticated returns, exchanges and voids.

e Evaluated employee job performance and motivated staff to improve productivity.

e Responded to phone and online customer service requests within designated turnaround time to

improve customer satisfaction ratings.

e Set clear expectations and helped employees pursue optimal paths for achieving each target.

EDUCATION AND TRAINING

High School Diploma

Carver High School, Montgomery, AL May 2018

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