JOHN LESTER T. MATRO

*** ****** **. ****** ******* St. Midtown Subd. San Roque Markina City

aduph4@r.postjobfree.com +63-905*******

PERSONAL DATA:

Birth date: March 25, 1982

Age: 40

Marital Status: Married

Religion: Roman Catholic

Height: 5’7 1/2”

Languages: English, Filipino

OBJECTIVE

To join an organization where I can use my skills and expertise in banking and its operations, combined with my knowledge on a wide variety of computer applications and attain a high level of performance in it.

SKILLS & ABILITIES

I have a deep knowledge on banking and its operations.

I am proficient with Microsoft Office and have knowledge on a wide variety of computer applications.

I possess very good analytical skills.

I have very good communication skills.

I am an excellent team player.

I have excellent interpersonal and networking skil0ls.

EXPERIENCE

SERVICE MANAGER RCBC COMMERCIAL BANK

December 26, 2019 – December 10, 2021

-Responsible for the overall management of the Business Center as a servicing channel, in accordance with the Bank Policies and the Branch Operations Manual.

BRANCH OPERATIONS HEAD RCBC COMMERCIAL BANK

May 24, 2017 – December 25, 2019

-Responsible for the overall management of the business center as a servicing channel, in accordance with Bank policies and the branch’s Operations Manual. Tasks in overall management may include

-Acts as Primary Approver, Primary Custodian, Alternate Custodian and Co-custodian to transactions, processes and documents as stated in Bank policies and/or in the branch’s Operations Manual.

-Ensures attainment of satisfactory overall audit rating for the Business Center.

-Ensures BC’s compliance to regulatory and internal policies.

-Continuously conducts business process reviews to improve processing, service and strengthen control implementation.

-Manages risk areas in a timely manner with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible losses

- Reports, in a timely manner, any incident that is deemed as a “red flag” or risk to the Bank’s operations and reputation.

CUSTOMER SERVICE HEAD RCBC COMMERCIAL BANK

MAY 1, 2011 – MAY 24, 2017

-Acts as Primary Approver, Primary Custodian, Alternate Custodian and Co-custodian to transactions, processes and documents as stated in Bank policies and/or in the branch’s Operations Manual.

- Ensures attainment of satisfactory overall audit rating for the Business Center.

- Ensures BC’s compliance to regulatory and internal policies.

- Continuously conducts business process reviews to improve processing, service and strengthen control implementation.

- Manages risk areas in a timely manner with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible losses

- Reports, in a timely manner, any incident that is deemed as a “red flag” or risk to the Bank’s operations and reputation.

ACTING RESERVE OFFICER RCBC COMMERCIAL BANK

NOVEMBER 16, 2008 – APRIL 30, 2011

-Acts as a competent reliever to the Business Centers’ Customer Service Head (CSH).

RESERVE ASSISTANT, BANK TELLER RCBC COMMERCIAL BANK

JULY 1, 2005 – NOVEMBER 15, 2008

-Executes over-the-counter functions and processes transactions as prescribed by the Bank’s Policies/ Procedures and as indicated in the Branch Operations Manual.

TELESALES CALL AGENT OWTEL LONG DISTANCE SERVICE PROVIDER

DECEMBER 1, 2004 – MARCH 18, 2005

-Telemarketer that offers long distance services in United States of America

INTERN PHILAMCARE HEALTH SYSTEM INC.

200 HOURS ON-THE-JOB TRAINING

-IT services, repairs computers and system maintenance of the company

EDUCATION

DE LA SALLE UNIVERSITY – COLLEGE OF SAINT BENILDE, 2000 – 2004

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN COMPUTER APPLICATIONS

COLEGIO SAN AGUSTIN – MAKATI, 1989 - 2000

PRIMARY AND SECONDARY

SEMINARS AND TRAININGS ATTENDED

BRANCH OFFICERS CERTIFICATION

FEBRUARY 26, 2021

BRANCH OFFICERS ORIENTATION TRAINING CAMP

FEBRUARY 17, 2021

AML BSP CIRCULAR NO. 1022 E-LEARNING

FEBRUARY 26, 2020

CONSUMER LOAN PRODUCTS E-LEARNING

DECEMBER 17, 2019

DEPOSIT PRODUCTS E-LEARNING

DECEMBER 17, 2019

UNIT INVESTMENT TRUST E-LEARNING 2019

OCTOBER 15, 2019

CASH MANAGEMENT SOLUTIONS E-LEARNING

SEPTEMBER 12, 2019

EFFECTIVE EMAIL COMMUNICATION

AUGUST 1, 2019

SIGNATURE VERIFICATION E-LEARNING 2019

MAY 22, 2019

ONLINE GAMING BUSINESS E-LEARNING 2019

MARCH 4, 2019

MONEY SERVICE BUSINESS E-LEARNING

MARCH 4, 2019

BRANCH WORKSHOP ON ORM, FRAUD AND CONSUMER PROTECTION RISK

MARCH 2, 2019

INFORMATION SECURITY KEY CONCEPTS E-LEARNING 2019

FEBRUARY 11, 2019

CONSUMER PROTECTION E-LEARNING

OCTOBER 29, 2018

CORPORATE GROOMING E-LEARNING

OCTOBER 1, 2019

BRANCH CERTIFICATION TRAINING

MAY 19, 2018

BRANCH CERTIFICATION PROGRAM MODULE 1-3

MAY 19, 2018

DATA PRIVACY ACT E-LEARNING 2018

MARCH 9, 2018

FATCA E-LEARNING 2018

MARCH 9, 2018

BASIC OCCUPATIONAL SAFETY AND HEALTH

OCTOBER 23 – 26, 2017

BRANCH SYNERGY

MAY 18, 2017

AMLA CERTIFICATION PROGRAM

NOVEMBER 4, 2016

FGD-AMLA CERTIFICATION PROGRAM

APRIL 18, 2016

BASIC LIFE SUPPORT AND FIRST AID TRAINING

APRIL 16, 2016

AMLA REFRESHER

MARCH 19, 2016

COACHING FOR SUCCESS

OCTOBER 2, 2014 – OCTOBER 3, 2014

RBG LEARNING ACADEMY CSH OFFICERS CORE PROGRAM

AUGUST 14, 2014 (3 MONTHS)

DEVELOPING A SERVICE CULTURE

JUNE 22, 2013

SECURITY AWARENESS PROGRAM

MAY 18, 2013

SERVICE FIRST 2012 – ACTS (PHASE 2): TOTAL QUALITY MANAGEMENT

FEBRUARY 15, 2013

CORPORATE GOVERNANCE E-LEARNING

NOVEMBER 20, 2012

ANTI MONEY LAUNDERING E-LEARNING V2

OCTOBER 9, 2012

SERVICE FIRST 2012 – ACTS (PHASE1): ASSESSMENT OF PERSONALITY AND TRAITS

APRIL 26, 2012

IS E-LEARNING

NOVEMBER 24, 2011

INTRODUCTION TO PROJECT DESTINY

JUNE 3, 2011

SERVICE FIRST – ACTS (PHASE 2): TOTAL QUALITY MANAGEMENT

DECEMBER 10, 2010

ANTI MONEY LAUNDERING E-LEARNING

OCTOBER 20, 2010

SERVICE FIRST – ACTS (PHASE 1): ASSESSMENT OF PERSONALITY AND TRAITS

AUGUST 11, 2010

CRISIS MANAGEMENT E-LEARNING MODULE 2

MAY 27, 2010

SUPERVISORY DEVELOPMENT PROGRAM AND INTERACTION MANAGEMENT

APRIL 17, 2010 – APRIL 18, 2010

PESO/DOLLAR COUNTERFEIT DETECTION SEMINAR

MARCH 20, 2010

INFORMATION SECURITY OVERVIEW

FEBRUARY 11, 2010

CRISIS MANAGEMENT E-LEARNING MODULE 1

JANUARY 12, 2010

BCSOTP – FULL COURSE BATCH 17

SEPTEMBER 14, 2009 – SEPTEMBER 25, 2009

SECURITY AWARENESS

MAY 9, 2009

SERVICE PLUS WORKSHOP

AUGUST 26, 2006

COMPREHENSIVE AMLA SEMINAR

JANUARY 28, 2006

BASIC SIGNATURE ANALYSIS AND COUNTERFEIT DETECTION

OCTOBER 22, 2005

EMPLOYEE ORIENTATION PROGRAM

JULY 5, 2005

ON-THE-JOB TRAINING ORIENTATION

MARCH 2004

A module designed to prepare the students and each individual for their on-the-job training requirements. Emphasizes the important things to accomplish for the OJT.

WIT IT UP SEMINAR

JANUARY 2004

A talk that aimed to give information about the real situation in the corporate world. This also provided tips and information on proper grooming and building the confidence of the students.

EXTRA-CURRICULAR ACTIVITIES

MEMBER, DE LA SALLE UNIVERSITY – COLLEGE OF SAINT BENILDE GOLF VARSITY TEAM

2001 - 2002

Competed and represented College of Saint Benilde in the inter-college golf competitions.

MEMBER, COLEGIO SAN AGUSTIN USHERS AND USHERETTES

1999 - 2000

Responsible in organizing and maintaining the orderliness in the activities of Colegio San Agustin.

MEMBER, COLEGIO SAN AGUSTIN GOLF VARSITY TEAM

FEBRUARY 1998 – 2000

Competed and represented Colegio San Agustin in the inter-school golf competitions.

MEMBER, ORCHARD GOLF AND COUNTRY CLUB JUN-GOLF TEAM

MARCH 1996 – 2000

Represented the Orchard Golf and Country Club Jun-Golf team in various competitions.

MEMBER, JUN-GOLF OF THE PHILIPPINES

1995 – 2000

Participated in the junior golfers’ competition to promote sportsmanship.

MEMBER, ANTIOCH GROUP

1996 – 1997

Supported the church in their different activities.

REFERENCES

AVAILABLE UPON REQUEST

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