MARIANGELA KNAPP

adupgp@r.postjobfree.com 716-***-**** Lockport, NY 14094

Summary

Customer-oriented Program Manager with over 35 years of experience in strategic planning and complex problem- solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Skills

Team Management Training and Development Compliance Enforcement Performance Monitoring Budget Preparation

Multi-Operations Management Scheduling and Coordinating Verbal and Written Communication Team Meetings

Experience

Rochester Regional Health System Rochester, NY

Program Manager

10/2007 – 8/29/22

Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.

Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.

Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.

Uncovered issues to determine solutions and assist program participants. Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.

Tracked progress by employing program documentation, directives, funding information and other vital program materials.

Developed programs and initiatives to support organization's long-term goals.

Designed and implemented standard operating procedures in various departments for optimal efficiency.

Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration. Maintained scheduling and optimal quality standards to keep audiences informed or entertained.

Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.

Dr Anthony DiBenedetto Lockport, NY

Medical Office Manager

01/1990 - 08/2007

Managed staff scheduling and set patient scheduling policy.

Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.

Interviewed, hired, and trained medical office teams and conducted performance reviews.

Maintained and managed filing, chart keeping and organizational systems

for practice.

Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Inter Community Hospital Newfane, NY

Surgical Technician

05/1980 - 11/1990

Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.

Handed instruments and supplies to surgeons during procedures. Cleaned and sterilized operating rooms.

Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.

Collected and prepared tissue specimens for laboratory analysis.

Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.

Used diagnostic equipment and monitored patients during procedures using specialized machines.

Education and Training

Niagara County Community College Sanborn, NY Associate of Science in Surgical Technology 05/1980

Accomplishments

Collaboration with the RRH Bariatric Team in the development of a Bariatric Accredited Program at Rochester General Hospital.

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