Data Entry Service Representative

Profile

Enthusiastic results-oriented administrative leader with superb teamwork and program management skills. Administrative professional offering versatile office management skills and proficiency. Strong planner and problem solver who readily adapts to change. Works independently as well as team oriented and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

2014-2015 Sunstate Academy, Fort Myers, FL certificate received

2004-2009 Spirit of Faith Bible Institute, Temple Hills, MD certificate received

1988-1992 Bennett College for Women, Greensboro, NC English

Work Experience

Gates and Hudson Management - The Plaza Jun 2022 - Present

General Management Administrative Assistant

Assist with preparing Board and other committee meetings

Ability to exercise tact and discretion

Resolved billing and invoice issues

Clear and concise oral and written business communication and ability to maintain confidentiality for The Plaza board

Adept at developing and maintain administrative processes that reduce redundancy, ensure all incoming and outgoing packages prepared correctly

Analyze and manage administrative needs of The Plaza Condominiums (e.g., status of supplies and equipment, determining if work orders are needed, develop filing system – paper and electronic

Answer business phones and ensure messages are received and addressed by the appropriate staff, greet visitors to and from the business office

Developed internal mailing processes and procedures; prepares non-routine responses to business correspondences

May act as procurement card manager, time, and attendance liaison, records for all transactions conducted on-site.

Process property invoices in accordance with The Plaza policy and submit invoices to include purchase orders and reports. Control purchases and utilize the approved vendor list

Facilitate communication with Gates and Hudson and The Plaza association

Lee Health – Fort Myers, FL

Customer Service Representative May 2017 – Nov 2019

Director assistant for the Community Care Outreach Program

oDistributed transportation (bus) passes to patients and staff

oCommunity mentor

oAssorted administrative tasks to include high levels of data entry

Maintained patient flowsheets for active and inactive status

Reviewed all patient referrals

Referred all patient referrals to nurses and social workers

Assisted patients to and from doctor appointments

Beyond Beauty (self-employed) – Fort Myers, FL Mar 2013 -Apr 2017

Individually licensed by the state of Florida and the DMV

Strong client satisfaction record

Eager to learn best new practices and techniques

Upheld standards of sanitation and sterilization as directed by the state laws as well as spa policies and regulations

Analyze hair and scalp condition while providing treatment or advice on beauty care solutions

Prince George’s County Public School – Landover, MD

(promoted to Guidance Secretary)

Assisted students and parents with registration and transfer processes to include assistance with completion of all related school records/transfers

Clerical assistance to school guidance counselors to include confidential student records

Maintained student transcripts and guidance correspondence

Screened all incoming/outgoing calls and mail to school counselors and teaching personnel

Data entry tasks to include:

oTardy records to include passes

oAbsentee records

Prince George’s County Public School – Landover, MD

(5 yrs. Promotion to School Registrar)

Established and maintained the following:

oSchool records

oStudents withdrawals/suspensions

oAll school files

oSummary of student attendance

Prince George’s County Public School – Landover, MD

(1 yr. promotion from headquarters to School Secretary)

Maintained files and records, gathered data for recording purposes

Prepared data for IEP meetings

Note taker

School enrollment, registration, withdrawal, and expulsion packets

School receptionist/liaison

PG County Public Schools Headquarters – Upper Marlboro, MD Aug 2006-Mar 2007

(Human Resources Clerk)

Interviewed, processed, and hired individuals for substitute teacher positions

Facilitated new hire orientation

Administration duties to include incoming/outgoing mail and email correspondence; incoming/outgoing calls; addressing client walk-ins; job board postings; scheduling interviews and coordinating onboarding

Maintained all pertinent forms and documentation for substitute teachers office

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