THOMAS BOURN

**** ******* ****** ******, ** ***09

419-***-**** adupfu@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide clerical support to clinical and office staff. Works as part of the team to deliver an exceptional patient experience that contributes to positive health outcomes.

HIPAA Essentials for Healthcare Professionals Certificate.

Resolves concerns using active listening, problem solving, and communication skills.

Pays close attention to detail to ensure accuracy and maintain compliant documentation.

Manages time and priorities in multi-task environments.

Microsoft Office Application – MS Word Type 60 WPM.

KEY QUALIFICATIONS

Basic Coding Skills for ICD-10 / CPT Third Party Payers Medicare Medicaid HMO PPO

CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics HIPAA Compliance Medical Transcription

Office Accounting Anatomy & Physiology Medical Records Management

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2020

Accelerated program providing instruction in medical administrative and general office procedures

Board of Education – Bayport, MN Certified Mentor, 2016

Communication Active Listening Advisor

WORK EXPERIENCE

McDonalds Quick Service Restaurant – Toledo, OH 09/2021 – Present

Steak ‘n Shake Quick Service Restaurant – Toledo, OH 08/2021 – Present

Wendy’s Quick Service Restaurant – Toledo, OH 08/2020 – 07/2021

Grill Master / Maintenance Worker

Perform a multitude of tasks including food production and serving customers at the cash register.

Ensure operation excellence by adhering to systems and standards of the store.

Maintain clean and organize workstation and guest area.

Work in a team environment and communicate effectively with managers and co-workers.

KFC Quick Service Restaurant – Toledo, OH 04/2020 – 08/2020

Team Member

Prepared and assembled food orders in a fast-paced environment.

Operated equipment and cleaned and organized workstation.

Complied with nutrition and sanitation regulations and safety standards.

Maintained a positive attitude, followed established procedures, and promoted teamwork.

Toledo Club – Toledo, OH 11/2018 – 06/2019

Porter

Cleaned and cared for facility in a healthy manner to ensure safety of staff and public.

Maintained storage areas, equipment, materials, and supplies.

Performed duties with attention to detail, accuracy, follow-through, and courtesy.

Zelma’s Lounge – Toledo, OH 03/2018 – 01/2019

Night Shift Cook

Set up and stocked stations with supplies, and prepared and cooked food in cooperation with kitchen staff.

Ensured foods were dated and signed, and documented expired and discarded food items.

Worked quickly and efficiently and maintained a safe and sanitary work environment.

VOLUNTEER EXPERIENCE

Methodist Church of Christ – Toledo, OH 08/2017 – Present

Community Volunteer

Help individuals make positive life choices by communicating in an effective and non-judgmental manner, building, and maintaining relationships, and serving as a role model.

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