Amber Malloy

**** ******* **, ********, ** *****

407-***-****

adupet@r.postjobfree.com

Objective

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

Skills

Ability to multitask and prioritize daily workload

Excellent knowledge of MS Office

Excellent organization and communication Skills

Easily trained

Excellent interpersonal skills

Ability to work well under pressure

Computer: Typing 60+ WPM, Microsoft Office Word, Outlook, Excel, OneNote, Access, PowerPoint, Needles, STARS, eAGLE, QLaw, Juris, Juris Suite, Display Soft, Tvalue5, Adobe, Pacer, Sales Force, Guidewire, Sunbiz, eService and efiling, Netx, Surpas, Webex, Confluence

Licenses & Designation: CPSR – 4-40 license, PCA- 6-20 License

Experience

Senior Analyst, Business Technical Liaison May 2022-Present

BNY Mellon Pershing - Lake Mary, FL

Tests different scenarios to ensure they work for our clients

Write test scripts

Complete and address incident tickets

Accurately opens and updates accounts

Assists team with different scenarios and projects

Regression testing

Intermediate Representative, Client Processing Mutual Funds May 2019-May 2022

BNY Mellon Pershing - Lake Mary, FL

Applies expertise and judgment in client service

Investigates and corrects errors in client accounts/transfers

Serves as the primary point of contact for fund and internal broker relations

Accurately opens and updates accounts

Works with the internal brokers to resolve service centers

Works closely with team to ensure efficient compliance

Responsible for the quality and completion of own work

Assists in reviewing data and resolving intricate problems that may arise

Inside Sales Representative/Coordinator January 2017-April 2019

Frontline Insurance - Lake Mary, FL

Worked directly with Regional Sales Manager to achieve sales target for assigned territory.

Work with agents to grow book of business.

Identify and vet prospective agencies.

Train agencies on our products, underwriting guidelines and system

Support agencies on underwriting, claims, system.

Work with Underwriting and Claims staff when needed to assist in conflict resolution.

Complete Monthly Sales Update.

Manage phone calls and correspondence (e-mail, letters, packages etc.).

Maintain compliance documentation.

Set up and maintain agencies in multiple systems (Guidewire / SalesForce).

Administrative Assistant May 2016-December 2016

William C. Grossman Law, PLLC-Lake Mary, FL

Provided secretarial support to the Director of Operations including but not limited to:

Assist with the management of day-to day operations of the office

Organize and maintain files

Manage projects and spreadsheets

Prepare and edit correspondence and reports

Handle requests and queries appropriately

Interact with external clients

Answer and manage incoming calls

Prepare and manage Post Judgment recovery efforts such as wage and bank garnishments

Legal Assistant October 2013-March 2016

Fishback, Dominick, Bennett, Ardaman, Ahlers, Langley & Geller, P.A.-Winter Park, FL

Provided legal administrative and secretarial support to the legal team and the attorneys. Bring experience working within a legal department in the following areas:

Assist with trial preparation: manage trial exhibits and witnesses

Draft legal documents including but not limited to pleadings, motions, affidavits, real estate documents, wills and estate documents, discovery and correspondence

Transcription

Schedule hearings, depositions, conference calls, IME’s, client meetings and other miscellaneous appointments.

Maintain attorney calendars

E-File court documents

Create and maintain spreadsheets

Receptionist duties such as answering incoming calls and forwarding them accordingly, hands-on experience in receiving, sorting and routing mail, demonstrated ability to greet clients and guide them accordingly, file employee files and other confidential documents

Legal Assistant and Administrative Assistant April 2007 to October 2013

Law Offices of Harold E. Scherr, P.A/Collect Southeast, LLC.-Lake Mary, FL

Provided legal administrative and secretarial support to the legal team and the attorneys. Bring experience working within a legal department/collections agency in the following areas:

Assist with trial preparation: manage trial exhibits and witnesses

Draft high volume legal documents including pleadings, motions, affidavits, discovery and correspondence

Schedule hearings

E-File court documents

Frequently reviewing Pacer to pull cases from litigation due to bankruptcy

Consistently hit a goal of preparing and filing 300 new complaints each month

Answer and forward calls

Hands-on experience in receiving, sorting and routing mail

Post payments

File employee files and other confidential documents

Familiar with FDCPA practices and procedures

Receptionist duties

Education

Seminole State College of Florida, Lake Mary, FL (2013-2015)

A.S. in Paralegal Studies

Seminole Community College, Lake Mary, FL (2010-2013)

Lyman High School, Longwood, FL, Diploma, 2006

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