As a Data Processing Supervisor should perform clerical duties in

nearly every industry, responsible for processing large amounts of data, doing data entry work, organizing and cataloguing data, doing quality control inspections, solving technical problems, and offering support to other employees. Can act on behalf of the relevant controller and under their authority and can the controller's interests rather than their own and to create actionable information that can be used to enhance a business.

Office/Service Desks Data Processing Section

Key Skills

World-Class Customer Service Troubleshooting

Team Leadership and motivation Complaint Handling

Excellent verbal and written skills Report & Documentation

Reporting Skills Administrative Writing Skills

Proficiency in Microsoft Office Analysis

Professionalism Supply Management

Organizational and administration Problem expertise Solving Professional Experience

Royal Blinds LLC. (Manufacturing Company)-Dubai, U.A.E. Data Processing Supervisor - September 2011 - Present

• Prepared Price List, Pro-Forma Invoices, Packing List, Shipping Invoices and other documents as per LC requirements for all the shipments under LC. Confirmed the availability of the required materials interaction with the sizes.

• Manage office supplies stock and place orders

• Prepare regular reports on expenses and office budgets

• Maintain and update company databases

• Organize a filing system for important and confidential company documents

• Answer queries by employees and clients

• Update office policies as needed

• Maintain a company calendar and schedule appointments

• Book meeting rooms as required

• Distribute and store correspondence (e.g. letters, emails and packages) Toshiba Information Equipment (Philippines) Inc.

Production Support/Assistant

August 2010 – July 2011

• The main purpose is to work as part of a team to provide assembly assistance to the production line.

• Follow batch orders & monitor work practices to ensure that product is produced to agreed specifications.

• Some Engineering experience beneficial and Maintenance of production lines, adhere to quality procedures as in process instructions and process records.

• Fixing minor issues that may arise with the production line and troubleshooting when production issues occur.

Lea A.

Hernandez

Mobile No.: +971**-*******

adupam@r.postjobfree.com

Career Snapshot

Twenty-Four (24) years

of commended

performance in various

jobs with costumer

service, administration

and support roles. (15

years UAE work

experience)

Data Processing, a set of

operations used to

transform data into

useful information.

Computer Skills

Highly proficient in MS

applications - Word,

Excel, PowerPoint, and

Outlook

Background

Educated to Bachelor’s degree

level in Elementary Education.

An organized, highly motivated,

customer-service, oriented

professional with a strong work

ethic who has been successful

in fulfilling challenging tasks

and responsibilities of being an

Administrative Support.

Royal Blinds LLC. (Manufacturing Company)-Dubai, U.A.E. Export Incharge

October 2003 – March 2004

• Attended customer inquiries by telephone, faxes and emails.

• Prepared Price List, Pro-Forma Invoices, Packing List, Shipping Invoices and other documents as per LC requirements for all the shipments under LC. Confirmed the availability of the required materials interaction with the sizes.

• Confirmed and verified the payment agreed. Informed customers about the products update and help them in achieving projects by providing all the technical information.

Royal Blinds LLC. (Manufacturing Company)-Dubai, U.A.E. Receptionist/Telephone Operator

August 1999 – September 2003

• Managed the entire front office/clerical functions of the office.

• Greet clients, handle customer queries and managed the busy switchboard applying telephone skills and techniques.

• Performed clerical functions such as typing, filing and documentations.

• Send routine replies to customers and vendor queries by fax, email or regular mail.

• Sort out daily incoming mails and courier packs to proper distribution.

Warren Manufacturing Corporation

Sales Representative

December 1994 – September 1999

• Selling products and services using solid arguments to prospective customers.

• Performing cost-benefit analyses of existing and potential customers.

• Maintaining positive business relationships to ensure future sales

• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

• Focus on sales efforts by studying existing and potential volume of dealers.

• Submit orders by referring to price lists and product literature.

• Keep management informed by submitting activity and result reports, such as daily call reports, weekly work plans, monthly and annual territory analysis.

Educational

Background

1988 – 1992

• Bachelor of Science

in Elementary

Education

• University of

Batangas,

Philippines

1984 – 1988

Secondary Education

• University of Saint

Anthony

• Iriga City, Philippines

Personal Data

Gender : Female

Civil Status: Single

Nationality: Filipino

Languages Spoken

• English (Spoken &

Written)

• Tagalog (Native

Language)

• Recommend changes in products, service, and policy by evaluating results and competitive developments.

• Resolve customers complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules and merchandising techniques.

• Provides historical records by maintaining records on area and customer sales.

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

Educational Attainment / Training:

University of Batangas - Philippines

Bachelor of Science in Elementary Education (May 1992) Jacobo Z. Gonzales Memorial School of Arts and Trades

(LSI - TESDA) San Antonio, Biñan, Laguna - Philippines English Language & Culture (17th Dec.2007-25th Jan.2008) Call Center Academy

Balibago, Sta. Rosa City – Laguna - Philippines

International Call Center Proficiency (7th May 2008-22nd May 2008) Toshiba Information Equipment (Phil.) Inc.

Laguna Technopark Inc.-Laguna - Philippines

Total Productive Maintenance (TPM) Awareness (Nov.2010) Proper Updating of DDRS (January 2011)

HDD Quality Awareness Orientation (January 2011)

Environmental Management System Awareness (January 2011) Sites Power Training Centre-Dubai, U.A.E.

720 hrs. Training in Caregiver

Basic HR & Administration Completion

Conley University -

720 hrs. Training in Caregiver

Basic HR & Administration Completion

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