Customer Service Appliance Technician
Resume:
Curriculum Vitae
Personal Details:
Surname : Nel
Name : Rudolph
I.D : 830**********
Nationality : South African
Residence : Nita 1, Lechwe weg, Fauna, Bloemfontein
Language : English/Afrikaans
Licence : Yes/own transport
Contact No : 072-***-****
Email : adupal@r.postjobfree.com
Dependants : 2
Education Details:
High School : Dr Böhmer High School
Year completed: 2001
Highest grade : Grade 10
Subjects: Afrikaans
English
Mathematics
Geography and History
Science
Motor Mechanics and Panel beating
Hobbies : Mechanical Workshop
Repairing Vehicles
Diagnostics
Engine Overhauling
Suspension repairing
Customer Service
Tertiary:
Institution : CS Computers
Year completed : 2002
Qualification : A+ (PC Technician Course)
Computer Literate:
Excel, Word and Outlook
Employment History:
Institution : Early Bird
Year completed : 2003 to date 2007
Qualification : Appliance Technician Rep and Media researcher for SABC Free State and
Northern Cape Rep
Duties :
Repairing Appliances
Installing Media research equipment for the SABC
Sending and receiving of stock
Monthly and daily Stock takes
Leasing with suppliers and customers
Leasing with sales staff
Receiving stock
Route planning
Customer Service
Controlling, and ordering stock
Employment History:
Company : New Town/ Early Bird
Year completed : 2007
Position : Counterfeit machine Rep
Duties :
Repairing Appliances
Installing Media research equipment for the SABC
Sending and receiving of stock
Monthly and daily Stock takes
Leasing with suppliers and customers
Leasing with sales staff
Receiving stock
Route planning
Customer Service
Controlling, and ordering stock
GP 120***-****** and Budget 250***-******.
Employment History:
Company : Master Care (Early Bird)
Duration : 2007 – 2008
Position : Workshop Manager and Technician for Free State and Northern Cape
Duties :
Repairing Appliances
Installing Media research equipment for the SABC
Sending and receiving of stock
Monthly and daily Stock takes
Leasing with suppliers and customers
Leasing with sales staff
Receiving stock
Route planning
Customer Service
Controlling, and ordering stock
Help with repairs (Hands on)
ABSA / FNB New town Counterfeit machines
Training on New Town Machines at the Banks
Employment History:
Company : PG Glass
Duration : 2009 – 2015-12-31
Position : Shop Steward
Duties :
Installing of Vehicle windscreens All Types including Machinery
Shop Fronts
Cold Calling
Customer Service
Training new Technicians and fitters
Counter Sales, Bookings, Ordering and Receiving of stock
Callouts 24/7/365
Employment History:
Company : EOH / IOCO
Duration : 2016.01.01 – 2021.06.31
Position : Logistics Administrator
Experience : 5 years and more
Reason for Leaving : Retrench
Duties :
Providing administrative support for senior staff in the Business Unit
Ensuring to promote effective support in terms of office management and smooth administration of day-to-day functions within the department.
Maintain an updated version of your Task Analysis, this includes links to processes and approved documentation
Coordinate and track courier activities for all local and regional shipments.
Ensure the escalation process is utilised in terms of the escalation policy and procedures per client
Ensure that all clients parts are delivered in terms of the account plans from time that the part is received at the warehouse
Ensure that the SLA/OLA's are met
Update the SLA/OLA’s where required
Maintain and Manage stock - Daily on the respective system and links
Conduct weekly & monthly asset stock take as per documented process in conjunction with Regional Manager Field Support Services
Return faulty warranty stock to Suppliers within prescribed timeframes according to deadline matrix
Update Deadline Matrix accordingly
Ensure that the process is completed on IMS / IOWA and that all required documents and comments are updated within the system and links
Ensure a monthly stock take is completed monthly and all spreadsheets consolidated by regions and submit to Logistics Manager - Consolidated report from all sites within the region
Provide complete management stock report in the agreed format, accurately and timeously and distribute to the necessary staff within the business unit
Maintain Store Room and ensure it is arranged neatly and systematically. Shelves are to be marked clearly, Stock separation Bins allocated and marked
Maintain a documented version of store control
Audit stock and ensure the objective to verify the stock at hand and that the processes and procedures have been followed at random intervals
Maintain IMS - Update IMS / IOWA on all stock shipped with tracking ref numbers
Ensure that stock is shipped to the relevant Regions so that calls can be completed as per schedules
Minimise damage by ensuring that parts despatched from the national warehouse are packaged according to Freight Policy and the agreed methods to minimise damage and loss during shipment
Supporting senior staff as needed in monitoring project based timelines, budgets, and deliverables
The logistics assistant will support the Office manager and undertake any allocated tasks
Be responsible for assessing and ensuring that all equipment and supplies are maintained at an acceptable level
Provide open and on-going communication in terms of logistics to ensure the success of the deliverables
Provide technologically based support for duties related to selected web content administration such as IMS
Support day-to-day office operations, including, but not limited to:
Have Logistics Manager sign off any Purchase Orders
Prepare various reports as required by the Logistics Manager
Provide updates to Logistics Manager on any of the Business Units supplies, equipment and software, including
maintaining and replenishing inventory, and work with vendors to secure bids for contracts and
verification of receipt of supplies delivered
Provide support and coordination for information technology related queries in the department
Maintain tracking log – IMS / IOWA
Ensure all OHSA are being adhered to and inspected and feedback updated to the Logistics Manager when required
Self-Motivated person
Demonstrate flexibility
Facilitate multiple conflicting priorities without losing composure,
Proactive
Technical competency
Good communications skills,
Strong organizational skills, be detailed-oriented and able to multi-task
Must be dependable, maintain a consistent workday schedule, work cooperatively with staff colleagues and management
Possess good customer service skills
Candidate must have the ability to maintain a high level of attention to detail and accuracy in preparing, entering and coding information
Prioritizing and coordinating work assignments to meet deadlines, exercising initiative and good judgment, following directions, understanding and explaining, complex procedures and instructions, and working independently and collaboratively in a team environment are also essential skills
Being an asset to business in order to recover billable services rendered.
References:
1.EOH/IOCO
Regional Manager
Stephan Tait
2.EOH/IOCO
Logistics Manager Nationally
Ursula Botha Gray
3.Early Bird
Regional Manager
Dave Tenant
4.Mater Care
Beatrece
5.PG Glass
Branch Manager
Stephan Young
To whom it may concern
I __Rudolph Nel would hereby like to apply for the position as advertised.
I have experience in warehousing, distribution and logistics and staff management.
I am currently working in the Logistics IT Company in Bloemfontein as a Logistics Administrator. I am overseeing correct stock to ensure customer receive stock ordered.
I see myself as a team player and a hard worker who takes my work seriously. I am a friendly person, but I also know when to draw the line when it is necessary.
I have attached my resume and documents, for further details, should you require any additional information please feel free to contact me. I will gladly assist you with anything.
Kind Regards
Rudolph Nel
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