Shirley Williams

P.O Box *** • Conway SC *****

843-***-****

adup5m@r.postjobfree.com

OBJECTIVE

To acquire a customer service/ relations position in Mortgage and Finance Marketing and Management where I can fully utilize my extensive background and skills. Satisfy the needs of my customer and my employer first, and to ultimately fulfill my own.

SKILLS

Frontline Retail Sales, Call Center Specialist Inbound/Outbound, Sales Force, Ecommerce B2B, Zoom, Mortgage Banking and Finance, Reverse Mortgage Specialist, Data Entry, Marketing, Insurance Sales

EXPERIENCE

CVS Pharmacies Myrtle Beach, SC Current Employer

Serve in all facets of retail operations and customer service for 3 stores in the area.

Loves Travel Stops & Country Store Oct. 2019 to Jan. 2021

Front-end cashier, customer service, up sell products, accurate cash handling, inventory, restock and cleaning.

Wal-Mart Neighborhood and Super Store July 2017 to Oct. 2019

Front Cashier and trainer, accurate cash handling, customer service, stocker.

USDA Rural Development Nov.2012 to Feb. 2016

Area Single Family Loan Specialist.

Process USDA Direct and Guaranteed Loans, House Repair and Rehabilitation Loans, Call and visit for marketing research

Acquired and maintained relationships with business owners, county officials, banks, profit, and non-profit organizations.

Department of Veterans Administration July 2009 to Nov. 2012

VA Legal Specialist Call Center Representative Inbound calls providing answers about claims, pending claims, disabilities and appeals.

Maintained accounts receivable files, processed receipts and cash for bank deposits, reconcile statements and transactions.

Prepared and released validating certificates, performed medical coding and processed billing

Wells Fargo Home Mortgage/Countrywide 1999 – 2009

Loan Officer / Mortgage and Reverse Mortgage Specialist

Trained 29 Wells Fargo bankers and their staff about HECM/FHA Reverse Mortgage products and referral all Sales to me as their Reverse Mortgage Specialist

Responsible for a tri-state area (Utah, Idaho, and Wyoming) as reverse mortgage specialist with 60 referring lending institutions. Evaluated potential markets to determine when and how to enter the market.

Extensive knowledge in lending application practices, commercial and residential property requirements, review of annual audits, financial statements and operating budgets.

Responsible for a variety of land ownership adjustments and activities such as division of farm acreage, and home property separation, courthouse recordings, land donations, settlement of rights-of-way, mineral and water rights, and other partial interest in real estate land withdraws, land transfer and title claims.

Education

2013 - Western Governors University, Salt Lake City, UT 50 semester hours - Business Management and Accounting 4.0 GPA

2012 - Potomac College, Washington, DC 20 semester hours – Management/Government Contracting/Human Resources, 4.0 GPA

1987 - Kerr Business and Accounting College, Augusta, GA Certificate in Business and Accounting

Certificates

AFLAC Insurance Agent Continued Education

Western Governors College Continued Education

Multiple Sales and Service Awards.

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