EDUCATION

****/**** ******* ** **** (English Department) Qena

South Valley University

Training Courses

Corporate Training Executive Revenue Management (Moevenpick Training Academy)

Corporate Training Team Leader Skills (Moevenpick Training Academy)

Corporate Training Off Job Training (Train the Trainer) (Moevenpick Training Academy)

HACCP training (Egyptian Ministry of Tourism)

Front Office Skills (Egyptian Ministry of Tourism)

SENTIDO Brand Training for Executives

ILET (British Council)

PERSONAL DATA

Date of Birth: 22/08/1977

Nationality: Egyptian

Mobile phone: +2-010********

Email: adup3w@r.postjobfree.com

Linkdin: https://www.linkedin.com/in/safaa-safwat-084872127/

Facebook: https://www.facebook.com/safaa.safwat.77 COMPUTER SKILLS

• Microsoft Office

• Social Media Marketing

• Computer networking

• Fidelio 6.20

• Opera System

EXPERIENCE

01/2018 till Now Hotelux Hotels & Resorts

Executive Office Manager Cairo, Hurghada & Marsa alam 10/2008 till 12/2018 SENTIDO Oriental Dream

Personal Assistant for General Manager Marsa Alam

*One of the opening team for the first SENTIDO Hotels & Resorts brand name hotel all over the world

04/2008 till 10/2008 Moevenpick Resort El Quseir

Assistant Reservation Manager El Quseir

Acting as Reservation & Revenue Manager

04/2006 till 04/2008 Moevenpick Resort El Quseir

Personal Assistant for General Manager El Quseir

10/2005 till 03/2006 Grand Hotel

Executive Secretary Hurghada

10/2002 till 10/2003 Cairo Express Luxor

Area Manager Secretary Luxor

05/2002 till 09/2002 Jolie Ville Movenpick Luxor

Training Coordinator + Translator Luxor

09/2000 till 03/2002 Hilton Resort

Reservation Clerk Hurghada

acting as senior reservation

Administrational Qualifications:

• Provide secretarial and administrative duties, including drafting, managing correspondence and communications.

• Scheduling appointments and managing calendar.

• Coordinating travel arrangements.

• Compiling various reports.

• Maintenance of records and other documentation.

• Project management and coordinating special events.

• Time Management.

• Follow up strict applying of the Company manual and standards in different sections & areas

• Participates in training and professional development sessions.

• Operating the General Manager office.

• Coordinates committee meetings, prepares agendas, organizes and track agenda points.

• Act as the point of contact between the CEO/ Executive Board and team members

• Handling Emails.

• Taking all meetings and briefings minutes.

• Work with the team of special & Gala events arrangements and preparations.

• Monthly reports and presentations.

• Manage and review filing in computer & manual systems.

• Handling daily requests and queries appropriately

• Observing best business practices and etiquette.

• Responsible of receiving and sending documents i.e., faxes, memos, reports…etc.

• Identifies and recommends improvements for administrative procedures and/or makes evaluative judgments in implementing changes as appropriate to administrative procedures.

• Assists in the resolution of complex, highly sensitive, and confidential administrative matters.

• Receiving and sending periodical reports checklists and attendance of heads of departments.

• Conducting Training sessions when needed in Arabic & English

• Written and oral translating from English to Arabic and vice versa. Operational Qualifications:

• Action plans and Management support when required.

• Responsible of Normal Checks of Hygiene.

• Supportive work when needed for F&B, Quality Assurance Manager and Financial controller i.e., menus, restaurants, Corporate Identity Works and signs.

• Responsible of operation quality.

• Work on improving Guest satisfaction and caring process.

• Operating 250 Rooms Reservations & revenue managing

• Handling Travel Agencies Contracts on system with creating rate codes.

• Producing reservations & Revenue Reports

• Communications with Travel Agencies

• Feeding Data on system plus Hotel Data.

OTHER SKILLS

• Excellent communication skills.

• Adaptation with all work circumstances and surroundings.

• Ability to learn quickly and Flexibility in work place.

• Familiar with guest care and satisfaction.

• Work under pressure with multitasks.

• Working initiative as well as team work.

• Time management skills with prioritizing daily workload

• Decision making

• Proactive approach to problem-solving.

• Excellent expression skills of writing (Arabic & English) LANGUAGES

• Arabic (mother tongue)

• English (fluent)

• French (fair)

Should you require any further information, do not hesitate to contact me. All certificates are upon request.

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