Cover Letter

I am an ambitious person a go-getter who doesn’t give up easily.

I am not afraid of challenges instead I take them as an opportunity to learn and become better.

I can work well as an individual and within a group.

I am self-motivated, and I have got self discipline.

I am confident and dedicated towards everything I do.

I am goal driven; I am reliable, responsible and honest.

I have done a Marketing Research Programme with SETA through Quest. (Year: 2008-2009)

I did field work as well as part of the research for quest

I have also done data capturing.

Any documentation or qualification will be forwarded on request

The reason for my application is I would like to join an organization of people who are passionate; driven and enthusiastic who enjoy what they do and do it well. Those are the qualities I have, so why not become part of a team whereby I’ll be learning a lot and making a positive contribution towards achieving the organisation’s goals and strategies.

Personal Details

Surname : Twala

First Names : Alice Matropo

Gender : Female

ID Number : 860***-****-***

Home Address : Block 113

No 10-17 Avenue

Alexandra

2090

Cell No : 074******* / 072*******

E-mail : adup3i@r.postjobfree.com

Marital Status : single

Home Language : Zulu

Nationality : South African

Criminal Record : None

Health : Good

Dependants : 3

Language Ability

Speak : English; IsiZulu, Sesotho and Tswana

Read : English; IsiZulu, Afrikaans and Sesotho

Write : English, Afrikaans, Sesotho and IsiZulu

Interests

Hobbies : Listening to music & singing

Sport Activities : Athletic, soccer & tennis

Secondary Education

High School Attended : Mitzvah School-United Sisterhood

Qualification Obtained : Grade 12

Matric Subjects : English

Afrikaans

IsiZulu

Business Economics

Geography

Biology

Year : 2003

Educational Qualifications

A Diploma & Certificate in computer studies.

I have also attained an NQF Level 4 Qualification in Marketing Research and a call centre Certificate.

Computer Skills Call Centre Skills

oWindows XP

oTyping

oIntro to PC

oMS Access 2003

oMS PowerPoint

oMS Word 2000 Level 1

oMS Word 2003 Advanced

oMS Excel 2000 Level 1

oMS Excel 2003 Advanced

oGeneral Office Practice

oUnderstanding the Internet

oOutlook Express & Internet Explorer

oIntroduction to Programming

Inbound Call Centre Training

oTelephone Etiquette

oCommunication Skills

oInbound Call Management

oBasic & Advanced Customer service

Outbound Call Centre Training

oSales Training

oDebt Collecting

oNegotiation & Assertiveness Skills

oQuestioning & Listening Skills

oCross Selling & Up Selling

Work Experience

Company Name Position Held Duration

Grin-pal Energy Customer Service & Data Capturing 2011

C2D Events Events Co-ordinator 2012-2013

Expressive Promoter 2014-2015-Oct

Afri-City Summit CLO Nov-Dec -2015

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