CYNTHIA MACHICOTE

**** ****** ******, ***. *** Brunswick, GA 31525 C:904-***-**** adup3a@r.postjobfree.com PROFESSIONAL SUMMARY

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.

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SKILLS

Fast learner

Strong client relations

Highly dependable

Excellent attention to details

Great team player

Understanding person

Cares for others thoughts and feelings

DoorDash-Delivery Driver

01/2021-Present

Roadie- Delivery Driver 10/2021-Present

WORK HISTORY

Customer Service Repersenitive, 10/2002 to 10/2004 Telecom Communications – Hewlett, NY Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 2 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Cashier, 07/2002 to 08/2002

Burger King – New York City, NY

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items.

Handled currency and credit transactions quickly and accurately. Performed all position responsibilities accurately and in a timely manner. EDUCATION

High School Diploma-2004

Theodore Roosevelt Highschool - Bronx, NY