Sandra Uzunma Okoroji

Dallas, TX *****

469-***-**** - adup2g@r.postjobfree.com

Professional Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Complaint resolution

Inbound and Outbound Calling

Retail materials management

Sales expertise

Report preparation

Money handling abilities

Receiving support

Staff education and training

Recordkeeping strengths

Service standard compliance

Technical Support

Work History

12/2021 to Current

Patient Care Technician

Parkland Hospital – Dallas, United States

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Supported patient admissions, discharges and transfers to promote team productivity.

Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Answered patient assistance calls, assessed needs and offered qualified support.

Collected and transported specimens to prepare for lab testing.

Assembled admissions pages and added new pages to patients' charts.

Organized and replenished unit supplies to maintain team readiness for expected demands.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

09/2018 to 08/2021

Customer Service Representative /Intake Coordinator

Canaan Home Healthcare Agency – Dallas, United States

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain customer records.

Recorded account information to open new customer accounts.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Answered customer telephone calls promptly to avoid on-hold wait times.

Collected and analyzed customer information to prepare product or service reports.

Communicated professionally with colleagues, freelancers and clients.

Provided ongoing guest service.

Cross-trained and backed up other customer service managers.

Delivered prompt service to prioritize customer needs.

Followed up with customers about resolved issues to maintain high standards of customer service.

Increased efficiency and team productivity by promoting operational best practices.

Promptly responded to inquiries and requests from prospective customers.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

03/2018 to 09/2020

Patient Care Technician

City Hospital – Dallas, United States

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Facilitated personal hygiene management, feeding and ambulation.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

05/2018 to 08/2019

Caregiver

Brookdale Senior Living Inc. – Dallas, United States

Shopped for groceries regularly in order to keep house stocked with necessities.

Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Assisted patients with self-administered medications.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Entertained, conversed and read aloud to keep patients mentally alert.

Provided safe mobility support to help patients move around personal and public spaces.

Used company software and databases to maintain records of services performed and patient conditions.

Recognized and reported abnormalities or changes in patients' health status to case manager.

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Education

GED

Ideal Nursing Institute - Dallas, TX

Awarded CNA License

09/2020

Associate of Science: Nursing

Med-Life Institute - Fort Lauderdale, FL

Continuing education yet to be completed

Dean's List Still taking Classes

Certifications

CNA - Certified Nursing Assistant

Life insurance license

Reading, writing, Travel, cooking, singing

I enjoy reading books on dramas and love, Travel at my leisure, I enjoy cooking especially my native foods, and also love singing

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