HAROLD HUNT

C U S T O M E R S E R V I C E

Career Objective

Quality-oriented professional with 10 months of experience and a proven knowledge of customer communications, con ict resolution, and customer satisfaction. Aiming to leverage my skills to successfully ll the Customer Service role at your company. Contact

adup1t@r.postjobfree.com

5102 Galena Dr Rapid City,

SD,57702

605-***-****

Education

NATIONAL AMERICAN

UNIVERSITY

Rapid City, SD

Completed coursework towards

A.A.S. Information Technology

(Aug 2012)

HEARTLAND WORKS

GPA: 3.0

Topeka, KS

Certi cate in Clerical Clerical

(Aug 2004)

KAW AREA VO-TECH

GPA: 3.5

Topeka, KS

Certi cate in Printing Printing

(May 1987)

Additional Skills

Exceptional computer skills

35 years of outstanding customer

service experience

Excellent communication skills

Licenses and

Certifications

Forklift Operator

Minister

Professional Experience

May 2019 – Present DRIVER/COURIER

Short Notice, Casper, WY

Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.

Obey tra c laws and follow established tra c and

transportation procedures.

Load and unload trucks, vans, or automobiles.

Verify the contents of inventory loads against shipping papers.

Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations. Read maps and follow written or verbal geographic

directions.

Report delays, accidents, or other tra c and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.

Also picked up emergency blood at Vitalant in Rapid City, SD and delivered to SD, WY, CO

May 2012 – Aug 2012 CUSTOMER SERVICE REP.

The Little Print Shop, Rapid City, SD

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

References

NATHAN BROOM, WATER PLANT TECHNICIAN, RAPID VALLEY WATER PLANT

605-***-**** - Friend

BRAD KLASSEN, PASTOR, OPEN BIBLE

605-***-**** - Friend

RANDY PHIPPS, PASTOR, MIDTOWN CHURCH

605-***-**** - Pastor

Contact this candidate