Customer Service Warehouse Associate
Resume:
ALPHADAZA VICKERS
Killeen,Texas
*********@*****.***
OBJECTIVE Seeking an opportunity in an organization that can benefit from my quality customer service and administrative experience.
PROFESSIONAL EXPERIENCE
Riverside County DPSS- Moreno Valley, CA 09/2022 to Present
ELIGIBILITY CLERK
Under supervision, provide clerical support to Eligibility Technicians issuing public aide. Serve as a receptionist, offer direction to customers and schedule appointments. Offer customer assistance by referring them to sources of information, giving out standard forms/applications, explaining how to complete them, and offering process information for accessing public aide. Ability to problem solve and provide sensitivity in service to diverse customer needs. Collected documentation, reviewed for completeness, scanned and indexed in digital files and offered receipts. Adhere to all confidentiality protocol when handling customer personal information or documentation. Answer customer calls on multiline phone system, provide information, take messages, or route calls as appropriate. Perform customer interviews in person or over the phone to collect information to best offer available services and resources. Meticulously recorded in customer digital record all calls, interviews and contacts made. Insert and extracted documents from CalSaws system. Maintained informational or operational records. Refer to County, State and Federal regulation to properly verify and administer benefits. Perform clerical support and quickly learn the specific operation of the office. Make decisions in standard procedural matters without immediate supervision. Take initiative to prepare and maintain accurate records and reports. Make arithmetic calculations rapidly. Understand and follow written and oral instructions. Establish and maintain effective working relationships. Utilize Microsoft Outlook to send emails to team and leadership within the department and manage appointment calendar. Attend team meetings to cover new policy, current instruction and cohesive focus assignments. Utilize a variety of standard office equipment and software: computer, imager/scanner, printer/copier, headset and Microsoft Office, Teams, CalSaws and BenefitsCal automated system.
United Postal Service (UPS)- San Bernardino, CA 11/2017 to 05/2018
AIRLOADER
Meticulously scanned parcel labels in a ULD (air canyon). Managed quality control and inventory. Completed daily inventory counts reconciled with income orders. Ability to use standard word processing and MS Office software packages to record data and pull required reports for analysis. Helped other stations with problem solving. Solved machinery issues in the station when malfunctioning. Scheduled and maintained equipment maintenance schedules. Adhered to quality and quantity expectations to meet daily goals. Assisted with preparing the docks for incoming and outgoing freight. Reconciled incoming and outgoing orders. Inspected incoming product for quality and/or damage. Completed proper reporting when discrepancies identified. Adhered to all safety protocol when loading/unloading freight from trucks. Operated pallet jacks and racking systems. Properly packaged and labeled items for shipment. Weighed and generated accurate shipping labels. Scheduled freight pickups in database. Ability to successfully utilize office technology systems. Proficient typing and keyboard skills. Followed all company safety and sanitation policy and procedure.
Amazon- Moreno Valley, CA 09/2014 to 12/2014
WAREHOUSE ASSOCIATE
Successfully worked with team to meet daily productivity expectations while adhering to quality. Processed customer’s orders by ensuring the shipment is accurate and sent to correct delivery address. Performed shipment receiving duties while verifying timely delivery. Prepared invoices and delivery purchase orders. Marking merchandise received into the warehouse using labeling equipment, RF scanner and pre-priced stickers. Inspected merchandise for damage or flaws and reported findings in database. Prioritized ticketing of merchandise and monitored ticketing process by category. Verified the serial and batch numbers match the product. Ensured posting of outbound deliveries using shipping software. Maintained safe and organized work area. Understand and committed to all environmental health & safety responsibilities.
Chevron- Lancaster, CA 08/2011 to 02/2012
CUSTOMER SERVICE ASSOCIATE
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills focused on exceeding expectations and building customer loyalty. Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, with ability to de-escalate and provide satisfying solutions. Meticulously verified customers age when purchasing age mandated items. Processed customer payments quickly and returned exact change and receipts. Processed credit card, EBT and gift certificate payments in POS (Point of Sale) computer systems. Maintained balanced cash drawer, reconciled register at end of day, reflecting financial discrepancies, refunds and account deferrals. Pulled end of shift POS reports. Counted and balanced cash and prepared deposit. Complied cash handling procedures to meet regional cashier variance policy. Trained and mentored new cashiers to maximize performance and develop skilled, efficient and knowledgeable team members. Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change procedures in full. Troubleshoot and resolve issues with cash registers, card scanners and printers. Maintained safe and sanitized store floor for priority customer safety. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Holmes Trucking- Lancaster, CA 04/2008 to 01/2009
ORDER CLERK
Provided superior customer service through active listening and problem solving. Answered heavy customer phone traffic on multiline system, directed calls, and dictated messages. Company expert with ability to answer customer questions about products, services availability and scheduling. Meticulously record customer orders and requests. Composed billing invoices and itemized purchase orders. Maintained and updated filing, inventory, mailing, and database systems. Professionally communicated with customers, employees, and leadership to answer questions, disseminate, or explain information and address concerns. Scheduled appointments and managed appointment calendars. Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail. Compiled, copied, sorted, and filed customer documentation. Adhered to all confidentiality protocol when handling customer documentation or personal billing information. Researched database to answer questions and problem solve billing or accounting issues. Reviewed reports and customer electronic files to verify and update information and maintain most current customer records in database. Utilized Microsoft Office: Excel for data reporting, Outlook for email and calendar controls, and Word for correspondence composition.
Law Office- Lancaster, CA 01/2007 to 01/2008
ADMINISTRATIVE CLERK
Dedicated to providing quality customer service, accurate and reliable legal services, and proper court information with every client interaction. Managed heavy customer phone traffic on multiline system, answering questions, routing calls or dictating messages. Possess the ability to multitask, delegate, and follow through with a plan of action, or accept the responsibility of bringing projects and tasks to completion. Professional communication skills, with ability to utilize active listening and problem-solving skills to resolve day-to-day customer service issues or resolve client complaints. Utilized legal transcription methods to accurately document, transcribe, record, and process legal documents and filings. Completed legal forms and submitted legal packets and documents for orders to be rendered. Scheduled client appointments and managed appointment calendar. Ability to understand and process legal mediation reports, notes, depositions, and court rulings in both paper and digital client form. Maintained all confidentiality protocol when handling client’s personal information or documentation. Possess the ability to utilize Microsoft Office: Excel for data and reporting, Outlook for email and scheduling, Word for correspondence composition.
EDUCATION
Desert Sands Charter- Lancaster, CA
HIGH SCHOOL DIPLOMA
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