Rhonda E. Hillis

Address: **** *. ****** **. ********** CO 80122 Phone: 303-***-**** Email: aduoym@r.postjobfree.com Qualification Summary

High level, customer service professional seeking a position in the capacity of Retail Merchandiser within a professional retail environment. Experience working in fast-paced environments demanding strong organizational, technical, verbal, written and interpersonal skills. Detail-oriented and highly efficient in completing multiple projects with multiple deadlines. Rapidly learns new assignments and is able to work quickly and accurately. Capabilities include: u Extensive experience working within general public, educational and professional environments. u Interact extremely well with others at all levels including customers, professionals and executives. u Exceptional interpersonal, verbal and written communication skills. u Highly organized and possess superb problem-solving skills. u Committed to providing stellar customer service and support. u Possess Mac OSX, MS Word, MS Excel, MS PowerPoint, Keynote, Wordpress, and Internet skills. Professional Experience

Marketing For Solos, Centennial, Colorado

Client Services Manager • 2011—Present

u In charge of scheduling, coordinating and managing client projects and deadlines from concept to completion. u Oversee quality control and ensure projects are completed on time, on budget and as requested by client and company President.

u Provide exceptional customer service while working with clients, vendors and multiple outside contractors. Barnes & Noble Booksellers, Littleton, Colorado

Lead Bookseller • 1999—2011

u Provided exceptional customer service though locating books, suggesting titles for customers, classrooms and book clubs.

u Delegated to oversee store operations and act as assistant manager as needed by executive management team. u Trained new booksellers on corporate guidelines, customer service expectations, conflict resolution, professional conduct, telephone etiquette and computer systems. u Merchandised displays according to corporate guidelines and made professional suggestions to increase overall sales. u Immediately established rapport with customers with an emphasis on making the customer feel welcomed and important.

u Strengthened customer relations by providing recommendations for personal reading or gift giving. u Managed cashier station and nine cashiers, assisted in customer returns and refunds. u Mediated and resolved customer concerns through exceptional problem-solving and interpersonal skills. Volunteer Experience

Volunteers for Outdoor Colorado, Denver Colorado

Volunteer • 2015 — Present

u Help in trail maintenace and construction.

u Help with forestry management through invasive species management, habitat restoration, and planting. American Cancer Society, Parker, Colorado

Volunteer • 2013 — 2014

u Helped coordinate and participated in Relay for Life, a team fundraising event to bring awareness to reducing the risk of cancer, honoring cancer surivivors and raising funds for cancer research. Leukemia and Lymphoma Society, Denver, Colorado

Volunteer • 2011 — 2013

u Helped to check in participants for the Light The Night walk to raise awareness and raise money for research for blood cancers.

Education & Training

Community College of Aurora, Aurora, Colorado

u Associate of Arts Degree.

u Phi Theta Kappa Honor Society Member.

u Areas of Study: Psychology.

American Red Cross, Denver, Colorado

u Certified: Adult CPR, Child CPR, Infant CPR and First Aid.