Experience Agent Customer Service

Brianne Godfrey

Cell Phone: 409-***-**** Email: aduoxu@r.postjobfree.com

Objective

To acquire a Full Time position as a Customer Service professional, which will allow me to utilize my skills and attributes, and one that will offer opportunity for advancement and development Education

RELEVANT COURSEWORK - COMMUNICATION JANUARY 1997- DECEMBER 1999 LAMAR UNIVERSITY, BEAUMONT, TX

· 16 SEM HRS - Courses taken were designed to investigate the role of human communication in professional life with ttention to interviewing, workplace culture, interpersonal and team communication, technology, leadership, and work/life balance. Skills & Abilities

· Ability to adhere to strict policies and maintain strict confidentiality

· More than 15+ years in the customer service industry

· Proficient Cash handling experience

· Ability to directly supervise employees of 10+

· Works well with others or alone

· Takes ownership, initiative, and has a very enthusiastic work ethic Work Experience

CUSTOMER EXPERIENCE AGENT ALORICA MAY 2022 - PRESENT [REMOTE]

· Responsible for talking to customers over the phone, email, online chat or social media to resolve their questions or concerns

· Maintains and updates customer information, as necessary

· Calmly attempts to resolve and de-escalate any issues

· Escalates calls to supervisor when necessary and appropriate

· Tracks call-related information for auditing and reporting purposes DEPARTMENT MANAGER BED, BATH & BEYOND MARCH 2020 – APRIL 2022

· In charge of direct supervision of 5 employees and 20 employees total

· Responsible for handling nighty deposits and morning reconciliation

· In charge of managing daily store operations

· Other duties as assigned by General Manager

SENIOR MANAGER, LEVEL 7 JASON’S DELI NOVEMBER 2014 - JANUARY 2020

· Responsible for Handling all guest questions, concerns, and problems

· Prepared monthly inventory, labor cost, and food cost

· Developed and cultivated Junior Managers (onboarding, performance reviews, coaching, etc)

· Performed payroll functions, such as maintaining timekeeping info, processing and submitting payroll OFFICE ADMINISTRATOR PAPPADEAUX’S SEAFOOD KITCHEN JANUARY 2008 – OCTOBER 2014

· In charge of weekly Weekly comptroller duties and cost analysis

· Delegated information to employees and management team

· Responsible for Operation Management and Personnel Supervision

· Other duties as assigned

References Available Upon Request

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