Senior Aviation Operations / Program Management Professional

Dwight Dollins

Waikoloa, HI • 808-***-**** • ******.*******@*****.*** • linkedIn.com/in/dwightdollins/

Senior Operations/Program Management Profile

Program Management • Aviation & Aerospace Industries • Business Operations

Operations Leadership

Lean Six Sigma Methodologies

Strategic Business Planning/Processes

Performance Management

Vendor Relations/Contracts

Aircraft Programs

Team Building & Management

Enterprise Project Management

Supply Chain Logistics

Production Operations

Cross-Team Collaboration

Proven innovative leader in areas of program management, operations, process development and the ability to seek and develop teams while capitalizing on individual strengths. Confident aviation leader who possesses the ability to operate in any environment.

Highly skilled communicator with outstanding management, training, mentoring and counseling skills. Diplomatic and tactful with capability to work with any personality type.

Data driven self-starter, customer focused change agent with over 25 years of aviation maintenance experience. Subject matter expertise across AS9100, total quality management systems, aircraft maintenance while utilizing project-based financial management skills to execute enterprise-level programs.

Core competencies include, project management, contract administration, resource allocation, change management, program evaluation, strategic planning, operations and scheduling/logistics.

NOTABLE ACHIEVEMENTS

Operations/Program Mangement: Facilitate LEAP and CFM56 Line and Field Maintenance Program, ensuring validation and execution of all essential personnel, processes, equipment and procedures that ultimately extend the life of engines which have been central to the aviation industry.

Engineering Leadership: Earned commendation from property management clients at DAD Residential for rare blend of technical expertise, relationship building skills, and ability to identify energy conservation opportunities.

Market Analysis: Won repeat business at DAD Residential by identifying service gaps within crowded marketplace and creating preventive maintenance offering for clients which slashed 90% from vacationing customer complaints.

Program Leadership: Created and implemented game-changing program for Triumph Group that realized substantial cost savings and positively impacted margins by utilizing used, serviceable parts for production and engineering.

Business Development: Generated additional $1.2M in annual revenue for TPS Aerospace by launching 35 new product capabilities along with ability to service complex aircraft engine accessory.

New Product Introduction (NPI): Strengthened product development operations and accelerated velocity of NPI processes at TPS Aerospace by average of 15 days by establishing fresh processes for developmental engineering activities.

Project Management: Planned and executed project for GE Aircraft Engines to identify sales leakage that corrected root cause of $12M in annual sales loss as result of parts in incorrect position.

PROFESSIONAL EXPERIENCE

GE Aviation Ft. Worth, Texas

Production Manager, On Wing Support Systems • February 2022 – Present

Direct day-to-day and long-term manufacturing operations focused on ensuring reliability and consistency across production line. Coach and train front-line manufacturing staff on best practices related to troubleshooting complex manufacturing processes across full production lifecycle.

Subject Matter Expertise: Enhanced overall operations by sharing vast technical knowledge with manufacturing staff while also clearly communicating production guidelines to gain consensus and drive strategic, cohesive operations.

Manufacturing Excellence: Combined talent for quickly learning new processes, adaptability, and knowledge across service shop operations to remain calm under pressure and engage with stakeholders while coordinating multiple, concurrent projects.

DAD Residential, LLC Waikoloa, Hawaii

Program Manager • November 2020 – Present

Leverage entrepreneurial spirit, leadership talents, and customer-focused methodology to oversee maintenance and property management company. Scope of responsibility encompasses investor relations, project management, business development, and customer service. Negotiate contracts, foster B2B relationships, and drive customer acquisition.

Key Achievements:

Revenue Growth: Grew business from $0 to $325K in annual revenue by attracting new clients, including $200K+ contract with national hotel chain for multiple construction projects.

Market Analysis: Won repeat business by identifying service gaps within crowded marketplace and creating preventive maintenance offering for clients which slashed 90% from vacationing customer complaints.

TPS Aerospace Pantego, Texas

Senior Product Development Engineer • November 2018 – March 2020

Held full accountability for design and continuous improvement of all maintenance procedures, test processes, and tooling required to service new product. Liaised with Business Development and Technical Services teams to understand customer requirements, ensure regulatory compliance, and execute NPI processes, from theoretical to practical capability.

Key Achievements:

New Product Introduction (NPI): Strengthened product development operations and accelerated velocity of NPI processes by average of 15 days by establishing fresh processes for developmental engineering activities.

Product Management: Facilitated smooth manufacturing processes while also achieving quality and performance objectives by coordinating handoff from development engineering to production phase.

Product Governance: Streamlined product development processes by defining process capability requirements for new product and sharing recommendations with production staff regarding implementation.

Triumph Group Grand Prairie, Texas

Director of Operations • December 2006 – November 2018

Orchestrated day-to-day and long-term operations covering Production, IT, Purchasing, and Facility Engineering. Guided strategic plan centered around supporting robust portfolio of aviation and industrial components, sub-assemblies, and systems. Tracked KPIs and program goals covering financial, operational, and quality performance metrics.

Key Achievements:

Operational Excellence: Enhanced overall operations and implemented processes that turned around underperforming areas by applying AS9100 framework while also identifying EBITDA growth opportunities and operational risks.

Supply Chain Management: Played key role in achieving Pratt & Whitney Supplier GOLD standard for supply chain and service supplier consolidation which ensured consistent, single-sourced future volumes of work.

Program Development: Generated 10%+ annual growth and 4% increase in inventory turns by devising and rolling out serviceable material" program focused on coaching team to purchase and utilize serviceable assets.

Digital Transformation: Innovated “digital cockpits” solution that included statistical reporting which led to 35% boost to customer satisfaction, 25% reduction in customer turn time, only four instances of unplanned machine downtime.

Nokia Irving, Texas

Six Sigma Master Blackbelt • June 2005 – November 2006

Executed enterprise projects using advanced Six Sigma training, data-driven decision making, and collaboration. Represented North American Retail Go-To Market Strategy Group as Master Black Belt. Positioned junior team members for success by organizing 20 annual mentee projects and translating strategy directives into tactical plans.

Key Achievements:

Product Launch Lifecycle: Spearheaded cross-functional team responsible for devising new processes for product launch planning, execution, and post-launch evaluation which decreased time to market by 30 days and led to $4.7M in accelerated sales.

GE Aircraft Engines Irving, Texas

Quality & Risk Assessment Manager • February 2001 – June 2005

Supervised risk and quality departments while also collaborating with operations and sales staff to facilitate aircraft engine acquisitions. Drove strategic planning and risk management by performing annual, proactive assessments. Served as trusted business partner to leadership by locating potential margin problems and asset risks related to deal-specific "lot costing" model.

Key Achievements:

Program Management: Developed and executed management portfolio of airline customer engine programs on PBH (Power by Hour) long term service agreements

Risk Management: Reduced technical risk while improving margin potential by building purchase models based on OEM technical data and advanced statistical methods, including descriptive statistics and Monte Carlo simulations.

Project Management: Planned and executed project to identify sales leakage that corrected root cause of $12M in annual sales loss as result of parts in incorrect position.

EDUCATION & QUALIFICATIONS

LeTourneau University Longview, Texas

Master of Business Administration, 2022 (expected)

Oklahoma State University Stillwater, Oklahoma

Bachelor of Science, Aviation Technical Services Management, 1997

Airframe and Powerplant License • FAA

Six Sigma Master Blackbelt • Nokia

Six Sigma Blackbelt • GE Aircraft Engines

Contact this candidate