Service Representative Customer

KRISTIN BARRY

***** * **** ***, *******, AZ, ****8, US • 623-***-**** • aduow5@r.postjobfree.com

Proven ability to increase profit margins.

Performance-based.

Deadline-driven

Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Multi-task-oriented

A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Customer-focused, strategic Sales Representative with over 10 years of experience in building relationships, forming partnerships, maintaining top accounts, and expanding profit channels.

Reliable and quick-witted, as well as team-oriented. Skilled and resourceful information technology professional with over 7 years of experience in a variety of settings and a proven track record of increasing productivity and improving performance. Extensive experience in exceeding sales targets, expanding business, and expanding territories. Professional with a passion for sales and customer service, as well as communication and negotiating skills. High-energy sales and customer service representative with experience communicating with a variety of people and negotiating successful outcomes. Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude. Focused on customer service

High-performing

Multitasking, communication, and organizational skills are all strengths of this listener. Leadership skills, such as training and mentoring new associates, are a plus. Senior Sales Representative who is capable of establishing and maintaining client relationships. Team Leadership

Data collection

Customer satisfaction

Marketing understanding

Business Development

Quick learner

Client-focused

Document scanning

Lead prospecting

Sales

Customer rapport

Network expansion

Multi-Task Management

Spreadsheets

Self-motivated

CRM Systems

Sales expertise

Lead generation

Microsoft PowerPoint

Product and service knowledge

Inside and outside sales

Problem solving strength

Business Strategy

Critical thinking

B2B and B2C sales

Reports generation and analysis

Nursing - Associate of Arts

Phoenix College - Phoenix, AZ

Healthcare - Some college (No degree)

Fortis College - Houston, TX

High School - 2000

Queen Creek High School - Queen Creek, AZ

Professional Summary

Skills

Education

Sales Representative - May, 2016 to Present

Vantage Mobility International (VMI) - Phoenix, AZ Used a consultative sales approach to understand and meet customer needs. Minimized process lags through Salesforce and Conversica. Had professional interactions with customers, peers, and the VP of Marketing, which aided in the development of clear communication and active listening skills.

Increased repeat business by6% by providing superior customer service. Provided each customer with exceptional service by listening to their concerns and answering their questions. Communicated with customers to learn about their needs and make recommendations for the best solutions. Used my prospecting skills to generate and pursue leads, as well as set up appointments and site visits to keep existing relationships going strong. Increased profitability by successfully executing B2B sales from manufacturer to customers. Used Salesforce to keep track of important account and sales information in the company database. Exceeded sales targets by 25% for 6 years by forming and nurturing productive client relationships. Assisted customers during the selection process and assisted them in selecting the best products to meet their specific needs. Kept track of everything.

Kept track of weekly sales in order to compile reports for senior management and streamline operational processes. Increased sales by 17% over a two-year period.

Recruiter - May, 2015 to February, 2016

Face To Face Solutions - Cave Creek, AZ

Increased market share by effectively targeting prospects and closing sales contracts for successful conversion. Used effective screening processes to assess candidates' strengths and weaknesses. Pre-screened them prior to sending resumes to corporate hiring managers for consideration. Provided applicants with information on pay, interview dates, and training procedures. Worked with Raytheon to determine engineering staffing needs and make recommendations. Gave details on pay rates, dates, and training procedures. Discussed compensation packages and contracts with potential hires. Reached out to qualified referral candidates to obtain applications. Found top IT talent by matching their career goals to the hiring needs of my clients. Presented up to 20 candidates each month.

Certified Nursing Aide - August, 2008 to January, 2009 Friendship Haven Healthcare and Rehabilitation Center - Friendswood, TX Kept track of the patient's intake and dietary needs, as well as assisting with feeding. Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising. Assisted with daily living activities such as personal hygiene, feeding, and ambulation. Checked patients' vital signs and recorded everything I learned, noting any significant changes to report to charge nurse. Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Assisted patients in remaining mobile by transferring them between beds, wheelchairs, and other assistive devices for the most efficient transportation throughout the facility.

Kept an eye on things.

Supported diagnostic procedures by obtaining specimens, collecting vitals, and ensuring patient comfort in collaboration with physicians and nursing team members.

Checked standard patient vitals such as blood pressure, blood sugar, and heart rate on a regular basis. Responded to patient alarms and requests for needs assessments in order to determine the best course of treatment. Collected specimens, kept track of vitals, and made sure the patient was as comfortable as possible. Assisted patients with basic hygiene tasks like bathing and grooming. Cleaned and sanitized rooms and equipment to keep patients, families, and staff safe from infection. Examined patients to look for lacerations, contusions, and other physical symptoms that needed to be addressed. Work History

Private Investigator - August, 2006 to January, 2007 Blue Moon Investigations - Webster, TX

Was responsible for processing and logging accurate and detailed incident reports. Both auditory and visual monitoring and recording devices were set up by me. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Wrote professional reports outlining case findings, expenses, and any significant incidents. Gathered documentation such as witness statements, video recordings, and photographs to support case findings. Gathered specific requirements from clients and kept them updated on case progress and additional goals on a regular basis. Followed all Texas laws regarding interactions with individuals, record searches, and acceptable surveillance techniques. Compiled exceptional notes, including individual movements and gathered documentation for each case. Any unusual behavior was noted and followed up on. Followed claimants as they went about their daily lives and documented my findings with videos, photographs, and audio recordings. Operation Specialist - November, 2001 to June, 2003 US Navy - San Diego, CA

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