Administrative Assistant Service Representative

Darie Gill

708-***-****-Country Club Hills, **-*********@******.***

Summary:

Experiences Administrative and Event Management Professional with an extensive background in office settings and event planning. Organized planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings with exceptional skills in customer relations, administration, scheduling, office settings, customer service, planning, travel arrangements, and field operations. While working with Created to Impact, Inc as Event Coordinator she plans, coordinates, and execute special events, community programs, and fundraisers, supervising and overseeing the planning of logistics and operations for private meetings, conferences, and special celebrations. She manages event operations form venue selections, contracts, pricing, budgets, menus, and accommodations. She assists in achieving the organization’s business objectives, securing grant funding, handling tithes, offering, and donations, facilitating payroll, typing correspondences including letters, faxes, memos, and minutes, receiving and routing phone calls, congregation, and community, coordinating office procedures, and maintain effective administrative procedures. Works with members and high-profile guests, including members of the judiciary and national speakers. She is proficient with Microsoft Suite (Word, Excel, PowerPoint).

Education:

•Bachelor of Arts - Northern Illinois University - DeKalb IL, 2002 to 2007

Technical Skills:

Ability to operate various office equipment such as computer, facsimile, and copier, typing 55wpm

Ability to operate multiline phones

Proficient in CIMS, Microsoft Word, Excel, and PowerPoint, also in SPSS

Ability to efficiently collect, record, analyze data, and enter data in various programs

Superb verbal, written, and organizational skills

Ability to process information correctly, effectively, and efficiently

Ability to provide superior and thorough customer service

Ability to handle cash and electronic payments, complete financial reports, process payroll

Skills:

CIMS

Salesforce

Eduflow

Cvent

Microsoft Word, Excel, PowerPoint, Outlook

Multiline Phone Operation

Event Logistics

Work Experience:

Peoples Gas (Ageatia Technologies) – Chicago IL May 2022 - current

Administrative Assistant

May 2022-current

Revised and maintained master calendar to coordinate meetings across multiple time zones.

Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Opened, read and replied to e-mails, letters and correspondence on behalf of executives.

Greet guests, vendors & employees to the office ensuring their confidence in navigating spaces & amenities & managing badging credentials for these individuals

Assist with tracking employee on-boarding/off-boarding processes

Assist in planning and coordination of basic travel arrangements

Communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs

Set up meeting and event logistics for senior management and updated

Time entry, Payroll, Dispatching

Resource Scheduling, Absence tracking, Vehicle tracking

Facilitate annual and ad-hoc training sessions and Note taking

True Blue (PeopleReady) Downers Grove, IL

Client Service Representative

June 2021- December 2021

Recruit, Assess for Fitness for temporary employees for clients. Process payroll for daily work. Provide customer service to associates and customers. Fill orders for clients needing temporary employees.

Created to Impact, Inc./Zadok Worship Center Chicago, IL Sep 2013 - Present

Event Coordinator/Administrative Assistant

2011-current per diem

Plan, coordinates, and execute special events, community programs, and fundraisers, supervising and overseeing the planning of logistics and operations for private meetings, conferences, and special celebrations.

Manage event operations form venue selections, contracts, pricing, budgets, menus, and accommodations.

Assist in achieving the organization’s business objectives, securing grant funding, handling tithes, offering, and donations, facilitating payroll typing correspondences including letters, faxes, memos, and minutes, receiving and routing phone calls, liaison between senior pastor, congregation, and community, coordinating office procedures, and maintain an effective administrative system.

Responsible for all aspects of event planning, including site location, contract negotiation, schedule development, speaker coordination, and menu planning.

Planned, coordinated, and implemented transition to online for all events and programs (including multi- day Annual Meeting).

Working with members and high-profile guests, including members of the judiciary and national speakers.

Coordinating their appearances.

US Census Bureau – Chicago IL Jan 2018 - Dec 2019

Clerk

January 2018-December 2019

Support management with administrative and operational functions to ensure success of the 2020 Decennial Census for the area of Michigan and other areas of the Chicago Region.

Leading the Field Support Team in clerical and operational duties and planning special parties for employees

Exelon Corporation/ComEd, Oakbrook, IL Mar 2013 - Nov 2013

Customer Service Representative

Provided a full range of customer service for a high volume, inbound call center for a utility company; provided billing support, explanations, and handled payments; processed service orders and tickets for outages and various work items.

Comcast, Woodridge, IL Jun 2011 - Nov 2012

Customer Account Executive

Provided a full range of customer service for a high volume, inbound call center for a utility company; provided billing and technical support.

eShow 2000/Netronix Corporation - South Barrington, IL Jan 2008 – Jun 2011

Event Coordinator

Attended incoming and outgoing calls, data entry, order entry, greeted guests, sorted/distributed mail, prepared/shipped mass mailings, managed calendars, facilitated exhibitor and guest registrations, set up shipping, provided technical support for exhibitors, and ensured the receipt of all leads to exhibitors.

Managed corporate event operations for business meetings and trade shows.

Oversaw event logistics, venue scheduling and accommodations.

Coordinated vendors, timelines and budgets for events.

Directed event production in collaboration with sponsors, hosts and internal teams.

Trained marketing and sales teams for events.

Produced contracts and invoices for events and monitored fee collection.

Supported and coordinated events through pre-event research, securing contracts, creating registration pages, building guest lists, tracking constituent attendance data, securing high-profile guest speakers, making nametags, event set-up and breakdown, ordering supplies and giveaways, building staffing schedules and itineraries, managing event budgets, and overseeing overall event logistics.

Updated event and engagement calendars.

Created event invitations, details emails, and thank you emails for internal and external audiences.

Provided customer service and administrative support for Advancement Events office.

Contact this candidate