Mandy Conn

503-***-**** ǀ aduouz@r.postjobfree.com ǀ Milwaukie, OR 97267

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Skills

MS Office Suite - Word, Excel, Access, Skilled communicator, team player, problem PowerPoint, Outlook, and QuickBooks. solver and ability to resolve conflict. Reliable, dependable, dedication to the task

and enjoys learning new skills.

Accounts payable / Receivable, payroll, data

entry.

Attention to detail and understands the

Importance of accurate documentation

Experience

Barista, Zombie Coffee, Mar 2018-Current

Gladstone, OR

• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences with superior customer service.

• Prepared and served coffee, espresso drinks, blended coffees, energy drinks, smoothies, Italian sodas, teas, and many more.

• Collected customer payments both cash and card.

• Followed health, safety and sanitation guidelines to pass state inspections.

• Enthusiastically engaged customers during busy periods to keep mood light and fun. Legal Assistant, Mundorff & Kovac Attorneys at Law, Jun 2015-Nov 2016 Milwaukie, OR

• Handled telephone calls, meeting plans and conference organization requirements.

• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

• Filed pleadings and paperwork with court clerk to meet strict deadlines.

• Redacted confidential information from legal documents on case-by-case basis.

• Prepared and processed expense reports for reimbursing attorneys.

• Responded to client calls and inquiries to deliver applicable information.

• Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation. Customer Service Representative, True Blue/Labor Ready, Feb 2014-Jun 2015 Milwaukie, OR

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Developed strong customer relationships to encourage repeat business.

• Answered incoming calls and emails, providing frontline customer support.

• Dispatching workers to construction jobsites.

• Contracting / Quoting for various companies.

• Accounts receivable and invoicing orders, reconciling reports and logs. Administrative Assistant, Collier Arbor Care / Bartlett Tree Experts, Nov 2012-Nov 2013 Clackamas, OR

• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Scheduled appointments for customers

• Managed electronic calendars using Outlook and scheduled meetings, appointments and conference calls.

• Gas mileage tax for the state of Oregon and Washington

• Payroll preparation and entered data into cumulative payroll system.

• Performed data entry using Microsoft programs such as Outlook, PowerPoint, Excel and Word.

• Processed and sent invoices, adjustments and credit memos to customers.

• Received customer payments and processed them in computer system.

• Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.

Customer Service/Sales Representative, Kinco International, January 2008-April 2009 Portland, OR

• Performed data entry; Placing orders into computer using Microsoft programs.

• Answered multiple phone lines to process customer orders or their concerns.

• Coordinated orders with Reps nationwide.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Educated customers on special pricing opportunities and company offerings.

• Helped customers find specific products, answered questions and offered product advice.

• Entered, updated and maintained comprehensive and up-to-date customer information in CRM database. Education and Training

MS Office Specialist

Microsoft Suite, Computer Skills Plus, October 2012

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