Dianna Holmes

Part-Student

Chico, CA

aduopf@r.postjobfree.com

770-***-****

Part time student looking to gain experience in all aspects and ranges of business. Hoping to obtain knowledge for feature Endeavors in owning my own Multi-purpose Business! Work Experience

Provider Services Representative

COMMUNITY LIVING OPTIONS - Chico, CA

April 2019 to Present

Assisted living for consumers with disabilities. Helping them with every day life task making it easier to live independently and tackle everyday responsibilities for eligible Consumers. Telephone operator/retail sales

Lulu's - Chico, CA

February 2019 to April 2019

Answer all calls and help with costumer inquires and concerns. Also assist with inline purchases and returns .

Amazon Fulfillment Associate

Amazon Fulfillment Associates - Stockton, CA

October 2018 to February 2019

Warehouse fulfillment inventory check, inbound sort/receiving and outbound sort. Quality control! Shift Manager

Checkers and Rally's Restaurants - Lawrenceville, GA April 2018 to June 2018

Manage store, train and enforce safety routines to new employees. Inventory check all products, count and manage all register and safe . Help any guest with questions or concerns. Report all productivity to liaison and store manager M

Telephone Sales Representative

Operation Hope - Lawrenceville, GA

August 2017 to June 2018

Outbound calls for a regional donation center and thrift store. Collect donors address and prepare tax receipt for all donations . Enter all data to am pix system and set truck delivery and details for weekly pick ups!

Lead Chef

Pollo Tropical

March 2015 to November 2017

Check freshness of food and ingredients

Supervise and coordinate activities of cooks and other food preparation workers Develop recipes and determine how to present the food Plan menus and ensure uniform serving sizes and quality of meals Inspect supplies, equipment, and work areas for cleanliness and functionality Hire, train, and supervise cooks and other food preparation workers Order and maintain inventory of food and supplies

Monitor sanitation practices and follow kitchen safety standards Auditor/Receiver

Operation Hope - Lawrenceville, GA

June 2015 to July 2016

Collect all donors information and enter it into system. Quality control of all donations and keeping track of all tax receipts for donors . Verifying the accuracy of the business records and ensure compliance with state tax laws.

Telephone Operator

CALL CENTER REPRESENTITIVE

June 2014 to July 2015

Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Operator

Target

August 2013 to March 2015

Takes and distributes messages for guests, provides information on guest services, and answers inquires about public. Answer incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.Typical work days include greeting customers, stocking shelves, organizing displays, taking inventory, and assisting in sales. Lead Chef

Als beef

May 2013 to April 2014

Check freshness of food and ingredients

Supervise and coordinate activities of cooks and other food preparation workers Develop recipes and determine how to present the food.Plan menus and ensure uniform serving sizes and quality of meals.Inspect supplies, equipment, and work areas for cleanliness and functionality Hire, train, and supervise cooks and other food preparation workers Order and maintain inventory of food and supplies

Monitor sanitation practices and follow kitchen safety standards Store Manager

Cold Stone Creamery

March 2011 to October 2013

recruiting, training, supervising and appraising staff managing budgets

maintaining statistical and financial records

dealing with customer queries and complaints

overseeing pricing and stock control

maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays

liaising with head office

Data Entry

Private Practice Family Medicine - San Jose, CA

June 2009 to August 2010

Organizing files and collecting data to be entered into the computer.Analyzing the data for errors. Reporting problems with the data.

Accurately entering information into various computer programs. Keeping sensitive customer or company information confidential. McDonalds Cashier

McDonald's

July 2009 to October 2009

The first duty of cashier is to greet the customers entering into organization. Handling all the cash transaction of an organization. Receive payment by cash, cheques, credit card etc. Checking daily cash accounts.

Guiding and solving queries of customer.

Providing training and assistance to new joined cashier. Education

Current Student

Gwinnett College-Lilburn

Some college

Evergreen Valley College

High school diploma

Weston Ranch High School

Skills

• Excel

• Windows Xp

• Customer Service Skills

• Windows

• Shift Supervisor

• Team Member

• Food Service

• Crew Member

• Fast Food

• Baby Sitter

• Picker Packer

• Shipping

• Nanny

• Warehouse Associate

• Packing

• Hostess

• Customer Service

• Typing

• Customer Care

• Call Center

• Customer Support

• CSR

• Guest Services

• Cold Calling

• Telemarketing

• Menu Planning

Certifications and Licenses

Food Handler, SafeServ, Cpr, Ihss, Water Safety Present

Assessments

Call Center Customer Service — Familiar

December 2019

Applying customer service skills in a call center setting. Full results: Familiar

Working with MS Word Documents — Proficient

March 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient

Work Style: Reliability — Highly Proficient

March 2020

Tendency to be dependable and come to work.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Merchandise & Supply Storage — Familiar

August 2018

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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