Data Entry Customer Service

RJ Robin Johnson

330-***-**** E: *******@***.***

**** * ********** ****** ******, Ohio 44707, Canton, OH 44707 PROFESSIONAL

SUMMARY

Skilled Pharmacy Technician offering 27 years of experience and a proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations. Seeking to bring talent to growing any type of pharmacy offering opportunities for professional development. SKILLS Assisting pharmacists

Typing medication labels

Multitasking

Interpreting orders

Team collaboration

Manual and automated medication

dispensing

Data entry

Pharmacy and customer records

management

Receiving incoming supplies

Patient confidentiality

Updating medication histories

Drug storage procedures

WORK HISTORY PHARMACY TECHNICIAN 03/1983 to 03/2010 Mediserv Pharmacy Columbus, OH

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Prepared bills for insurance companies.

Counted and labeled prescriptions with correct item and quantity. Communicated instructions to patients or caregivers. Processed incoming drug orders.

Reviewed and verified customer information and insurance provider information.

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Assisted the pharmacist with filling prescriptions for [ 120 ) per day Collected co-payments or full payments from customers. Restocked automated medication dispensing equipment. Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Efficiently operated cash register and handled cash, checks, and charge transactions.

Performed technical processes required to dispense medications to patients.

Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs. Effectively resolved insurance rejections and other billing issues. Correctly completed pharmacy paperwork, including daily and weekly reports.

Assessed the correct identity, strength and purity of medications. Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Effectively prioritized tasks and organized workflow to increase efficiency. Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications. Properly filled and dispensed an average of 500 prescriptions per day. Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff. Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.

Regularly stocked shelves, rotated stock and checked for expired medications.

Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

Completed new and updated patient profiles, including lists of patient medications.

Conducted routine inspections of medication storage locations. Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure. Reconstituted oral liquids.

Properly filled and dispensed an average of 500 prescriptions per day EDUCATION Bachelor of Arts social welfare 1985

The Ohio Stat University, Columbus, Ohio

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