Heather White

Customer and Brand Protection

Mesa, AZ 85201

aduoki@r.postjobfree.com

+1-520-***-****

Location MST desired

Authorized to work in the US for any employer

Work Experience

Inspector/Catcher/Grader of Roe

Peter Pan Seafood Industry, LLC. - Valdez, AK

June 2022 to July 2022

6:00-10:30 Grade for size, color, and texture. Clean eggs of debris such as bad- undeveloped eggs, fins, and guts that made it through the first process. Pull fine ribbing bones from processed fillets of various species of Salmon, and prepare for shipment to outside stores. Break down of machinery for cleaning and reassembly for next shift.

Marketing Communication Specialist

MDs - Mount Development services - Mesa, AZ

November 2020 to February 2021

In/Outbound calls to reach to aquire new customers and retain existing donors with various charitable contributions. Update personal contact information. Secure donation/ contributions and Membership dues. Send out requested letters and mailers. All major credit card payments. Licensed through several states to make these types of calls legally.

Brand Specialist

Global Response - Campaign: "JUSTICE" Retail clothing for girls only ages 7-14 - Fort Lauderdale, FL September 2019 to February 2020

Seasonal employment, inbound/outbound, chat and email. Assisting customers with orders, tracking orders, and updating customer data. Up sales.

Sanitation Technician

Enviro-Master Services - Mesa, AZ

February 2018 to November 2018

Run established route for that specific day. Monday delivery of restroom sanitation service and delivery of paper products, soaps, and air fresher. Once a month deep service provided to restaurants and corporate offices located in San Tan, AZ. Tuesday service Scottsdale, AZ, Wednesday North Scottsdale and Phoenix, Thursday spent in Fountain Hills, AZ, and Friday is Scottsdale / Tempe half day returning to warehouse to restock vehicle for Monday morning route that begins at 0530. Returning by 1300 with vehicle restock for Tuesday clients. This routine repeats each day except weekends. Also, connect with potential new clients, and marketing of other services and products. Housekeeping-Lead

Sierra Suites Hotel - Sierra Vista, AZ

January 2017 to April 2017

After two housekeerers quit/were fired, I was hired as the lead housekeeper. 8:a.m.-2:00p.m. Detail & Clean vacated rooms with kitchenettes after check-out. change linens, clean and replace kitchen utensils. The laundry room is checked for completed wash and placed in the dryer, the dryer is folded and placed on racks for the next day. Clean, sweep, mop entry of hotel lobby, exercise, and public bathrooms cleaned.

*Received discounted room to be on call.

Customer Care Specialist/Technical support

Revana - Campaign: Jawbone - Tempe, AZ

September 2015 to January 2016

Responsibilities

Inbound/Outbound troubleshooting tracker issues or app updates. Document each case with updated information as to type of band, issue experienced, replace, repair devices, and take care of escalated cases.

Accomplishments

I am a team member of the first wave of new hires, and now acting Sme. assisting Supervisors. Skills Used

The best at forming emails and Q&A handle time with customers. Senior Resource Coordinator

Teleperformance - Campaign: A Place For Mom - Sierra Vista, AZ March 2014 to February 2015

Senior Resource Coordinator

Teleperformance - Sierra Vista, AZ - March 2014 to February 2015 Responsibilities

Inbound / Outbound assist families with location of advisor in there area of search for accommodations that

best fits the needs of the elderly loved one, or for themselves that are 55 and older. Document conversation, and up date contact information.

Accomplishments

This company began showing signs of not staying in business. There were a lot of problems with computers, and systems. Did not receive over time pay. Skills Used

Recognized for phone handling skills, arriving to work on time and consistency. Lead Massage Therapist / Office Manager

Heather's Healing Hands Therapeutic Massage - Sierra Vista, AZ January 2010 to July 2012

Owner/Operator- Sierra Vista, AZ - January 2010 to July 2012 Lost business due to natural disaster-forest fire. Relocated to Florida to live with family. Lead Massage Therapist / Office Manager

Client Appointment set and Marketing

Visage European Fusion Day Spa - Sierra Vista, AZ

September 2009 to January 2010

Sierra Vista, AZ - September 2009 to January 2010

Sub Contractor receiving 60/40 split commissions. Manage the front office, inbound/outbound calls booking

client appointments and marketing. Purchase orders for products and services. Fraud Analyst I

Bank of America - Phoenix, AZ

March 2004 to September 2008

Recruited out from collections/ skip trace to fraud department. Advanced from Consumer Credit Card Fraud Detection, Business Credi Card, and Government / Military Credit Card.

Skills

• Basic bookkeeping, and office management. (10+ years)

• Microsoft Word

• Inventory

• Scheduling

• Team Building

• Training

• Customer Service

• Operations

• Inventory Management

• Payroll

• Retail Sales (10+ years)

• Data Entry

• Typing

• Schedule Management

• Operations Management

• Inventory Control

• Supply Chain Experience

• Administrative Experience

• Microsoft Office

• Microsoft Outlook

• Marketing

• Management Experience

• Business Management

• Microsoft Excel

• Computer skills

• QuickBooks

• Supervising experience

• Leadership

• Purchasing

• Human resources

• Accounting

• Fundraising

Languages

• English - Fluent

Awards

Doing the Right Thing

May 2005

Bank of America employee recognized for not passing a customers issues over to another associate, to take ownership and resolve effectively in timely manner. Doing the right thing in the first place. Several other awards given in recognition of performance by receiving "Spirit Points" which can be redeemed toward shopping in the Bank of America Employee Catalog. I still have a few to show if requested. Thank you for your time and consideration. Certifications and Licenses

W.p.m. 46

October 2019

Invitation to join Chat/e-mail team. Tested in September. Assessments

Customer Focus & Orientation — Expert

November 2019

Responding to customer situations with sensitivity. Full results: Expert

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient April 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Verbal Communication — Proficient

April 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales: Influence & Negotiation — Highly Proficient April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Project Management Skills: Time Management — Familiar April 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Basic Maintenance and Repair — Proficient

April 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Call Center Customer Service — Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Proficient

Cooking skills: Basic food preparation — Highly Proficient June 2020

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Mechanical knowledge — Proficient

July 2020

Understanding and applying mechanical concepts and processes. Full results: Proficient

Mechanical knowledge — Familiar

January 2022

Understanding and applying mechanical concepts and processes Full results: Familiar

Attention to detail — Familiar

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Administrative assistant/receptionist — Completed

June 2020

Using basic scheduling and organizational skills in an office setting. Full results: Completed

Electronic health records: Best practices — Familiar January 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Research — Completed

April 2020

Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology.

Full results: Completed

Typing — Completed

February 2022

Transcribing text

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate