Data Entry Service Representative
Resume:
Heather White
Customer and Brand Protection
Mesa, AZ 85201
***************@*****.***
Location MST desired
Authorized to work in the US for any employer
Work Experience
Inspector/Catcher/Grader of Roe
Peter Pan Seafood Industry, LLC. - Valdez, AK
June 2022 to July 2022
6:00-10:30 Grade for size, color, and texture. Clean eggs of debris such as bad- undeveloped eggs, fins, and guts that made it through the first process. Pull fine ribbing bones from processed fillets of various species of Salmon, and prepare for shipment to outside stores. Break down of machinery for cleaning and reassembly for next shift.
Marketing Communication Specialist
MDs - Mount Development services - Mesa, AZ
November 2020 to February 2021
In/Outbound calls to reach to aquire new customers and retain existing donors with various charitable contributions. Update personal contact information. Secure donation/ contributions and Membership dues. Send out requested letters and mailers. All major credit card payments. Licensed through several states to make these types of calls legally.
Brand Specialist
Global Response - Campaign: "JUSTICE" Retail clothing for girls only ages 7-14 - Fort Lauderdale, FL September 2019 to February 2020
Seasonal employment, inbound/outbound, chat and email. Assisting customers with orders, tracking orders, and updating customer data. Up sales.
Sanitation Technician
Enviro-Master Services - Mesa, AZ
February 2018 to November 2018
Run established route for that specific day. Monday delivery of restroom sanitation service and delivery of paper products, soaps, and air fresher. Once a month deep service provided to restaurants and corporate offices located in San Tan, AZ. Tuesday service Scottsdale, AZ, Wednesday North Scottsdale and Phoenix, Thursday spent in Fountain Hills, AZ, and Friday is Scottsdale / Tempe half day returning to warehouse to restock vehicle for Monday morning route that begins at 0530. Returning by 1300 with vehicle restock for Tuesday clients. This routine repeats each day except weekends. Also, connect with potential new clients, and marketing of other services and products. Housekeeping-Lead
Sierra Suites Hotel - Sierra Vista, AZ
January 2017 to April 2017
After two housekeerers quit/were fired, I was hired as the lead housekeeper. 8:a.m.-2:00p.m. Detail & Clean vacated rooms with kitchenettes after check-out. change linens, clean and replace kitchen utensils. The laundry room is checked for completed wash and placed in the dryer, the dryer is folded and placed on racks for the next day. Clean, sweep, mop entry of hotel lobby, exercise, and public bathrooms cleaned.
*Received discounted room to be on call.
Customer Care Specialist/Technical support
Revana - Campaign: Jawbone - Tempe, AZ
September 2015 to January 2016
Responsibilities
Inbound/Outbound troubleshooting tracker issues or app updates. Document each case with updated information as to type of band, issue experienced, replace, repair devices, and take care of escalated cases.
Accomplishments
I am a team member of the first wave of new hires, and now acting Sme. assisting Supervisors. Skills Used
The best at forming emails and Q&A handle time with customers. Senior Resource Coordinator
Teleperformance - Campaign: A Place For Mom - Sierra Vista, AZ March 2014 to February 2015
Senior Resource Coordinator
Teleperformance - Sierra Vista, AZ - March 2014 to February 2015 Responsibilities
Inbound / Outbound assist families with location of advisor in there area of search for accommodations that
best fits the needs of the elderly loved one, or for themselves that are 55 and older. Document conversation, and up date contact information.
Accomplishments
This company began showing signs of not staying in business. There were a lot of problems with computers, and systems. Did not receive over time pay. Skills Used
Recognized for phone handling skills, arriving to work on time and consistency. Lead Massage Therapist / Office Manager
Heather's Healing Hands Therapeutic Massage - Sierra Vista, AZ January 2010 to July 2012
Owner/Operator- Sierra Vista, AZ - January 2010 to July 2012 Lost business due to natural disaster-forest fire. Relocated to Florida to live with family. Lead Massage Therapist / Office Manager
Client Appointment set and Marketing
Visage European Fusion Day Spa - Sierra Vista, AZ
September 2009 to January 2010
Sierra Vista, AZ - September 2009 to January 2010
Sub Contractor receiving 60/40 split commissions. Manage the front office, inbound/outbound calls booking
client appointments and marketing. Purchase orders for products and services. Fraud Analyst I
Bank of America - Phoenix, AZ
March 2004 to September 2008
Recruited out from collections/ skip trace to fraud department. Advanced from Consumer Credit Card Fraud Detection, Business Credi Card, and Government / Military Credit Card.
Skills
• Basic bookkeeping, and office management. (10+ years)
• Microsoft Word
• Inventory
• Scheduling
• Team Building
• Training
• Customer Service
• Operations
• Inventory Management
• Payroll
• Retail Sales (10+ years)
• Data Entry
• Typing
• Schedule Management
• Operations Management
• Inventory Control
• Supply Chain Experience
• Administrative Experience
• Microsoft Office
• Microsoft Outlook
• Marketing
• Management Experience
• Business Management
• Microsoft Excel
• Computer skills
• QuickBooks
• Supervising experience
• Leadership
• Purchasing
• Human resources
• Accounting
• Fundraising
Languages
• English - Fluent
Awards
Doing the Right Thing
May 2005
Bank of America employee recognized for not passing a customers issues over to another associate, to take ownership and resolve effectively in timely manner. Doing the right thing in the first place. Several other awards given in recognition of performance by receiving "Spirit Points" which can be redeemed toward shopping in the Bank of America Employee Catalog. I still have a few to show if requested. Thank you for your time and consideration. Certifications and Licenses
W.p.m. 46
October 2019
Invitation to join Chat/e-mail team. Tested in September. Assessments
Customer Focus & Orientation — Expert
November 2019
Responding to customer situations with sensitivity. Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Verbal Communication — Proficient
April 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales: Influence & Negotiation — Highly Proficient April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Project Management Skills: Time Management — Familiar April 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Basic Maintenance and Repair — Proficient
April 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Call Center Customer Service — Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Proficient
Cooking skills: Basic food preparation — Highly Proficient June 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Mechanical knowledge — Proficient
July 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Mechanical knowledge — Familiar
January 2022
Understanding and applying mechanical concepts and processes Full results: Familiar
Attention to detail — Familiar
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Administrative assistant/receptionist — Completed
June 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Electronic health records: Best practices — Familiar January 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Research — Completed
April 2020
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology.
Full results: Completed
Typing — Completed
February 2022
Transcribing text
Full results: Completed
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