Walter Menendez ***** Tulip Court

Corona, CA ****3

aduok0@r.postjobfree.com 951-***-****

SKILLS

Ensure consumer and guardian participation in development of service plan and personal future plan. Recruit of diverse talents and positions including medical support for the residents. Provide excellent customer service. Coordinate scheduling of team meetings (times, dates, locations) and inform all team members of such. Demonstrate knowledge of contractual, legal and regulatory requirements. Proficient in internet and social media recruiting. Demonstrate organization’s commitment and leadership skills; Facilitate 1:1 interaction with peers, superiors, and subordinates. Demonstrate and understands of person(s) served rights, protection, and safety under federal and state agencies and local authorities. Develop and monitor special incident reports to appropriate external agencies.

LANGUAGES

Bilingual in Spanish; ASL

EXPERIENCE

ResCare, Glendora – QIDP (Qualified Individual Developmental Professional)

March 2019 - April 2021

Team recruiter and lead with the hiring, exiting & preemployment process, coordinate new hire clinic and fingerprinting scheduling, on-site orientation and training of new employees & professional development. Payroll assistance with crucial timelines and approvals. Train and supervise 20 plus staff members. Provide excellent customer service and sales oriented to welcome and accept future residents. Maintain in house books and budget up to code.

Responsible for the overall management of the ICF/DD-H/N homes assigned. Provide quality assurance and Contact and available to agencies and local authorities as needed.

A&M Home Care, Claremont; Pomona – Specialized home; Level 4-I Administrator.

March 2018 – March 2019

Responsible of daily operations according to title 17 & 22. Recruit of medical personnel. Ensure that all needs of service for each resident are met. Responsible of training, hiring, firing staff; provide monthly-in services, implement and ensure that behavior support plans are being followed according to the BCBA. Attend IPP meetings along with the ID Team to ensure client objectives and goals are met.

Casa Carmen Guest Home, Glendora – Administrator & Program Director

March 2013 – March 2018

Recruit and in close relationship with DSS and CA State Licensing Dept in providing professional staff and support to complete each patients’ Individualized Personal Plan. This position also complies with Title 17 & 22. Oversee delivery of consumer support services for assigned facilities ranging from services levels 3, 4, 4C & 4G as well as Skill Nursing Facility. Negotiate, comply and execute employers’ financial requirements in the hiring process within the established guidelines. Continue to supervise personnel to achieve, clinical, and financial objectives within general resource and reimbursement models. Ensure compliance with regulatory requirements through quality assurance activities. Provision of excellent customer service to residents and families. Sales oriented to ensure population among the facility. Multiple resource and/ or reimbursement models involved in achieving objectives with broad guidelines. Handle all consumer finances and personal & incidentals. Assure that the building(s) is/are in compliance at all times. Ensure that all written training programs are implemented and revised as needed. Use of leadership and communication skills to motivate team members toward agency objectives. Implementation of staff recruitment and retention programs to promote positive work environment. Manage budgeted staff hours to provide effective and efficient service delivery. Ensure that all assigned staff receives training and supervision as needed to meet performance expectations.

PALS, El Monte – DSP

April 2010- February 2013

Work closely with level 4-G and 4-I clients to achieve their goal objectives as stated in their ISP. Supervision was implemented at all times.

Arroyo Developmental Services, W. Covina – Supervisor

May 2004 – July 2009

Responsible to provide supervision of staff to ensure and implement proper ISP objectives during programming. Conduct QA announce and unannounced visits to ensure company's objectives and expectations.

Macy’s, Santa Monica

December 1992-1996

Responsible in selling men’s and woman’s fragrances. Provided customer service and demonstrate leadership among the department. Assisted seminars and new product launch. Adhered to company rules and expectations.

EDUCATION

Cal State Northridge, Northridge- Psychology. Universidad autonoma La Paz, Bolivia

August 1994 – May 1999

CERTIFCATES

ARF License/ RCFE License

DSP 1 & 2

First Aid/ CPR certified

Medication training certified

REFERENCES

Upon Request