Matthew J. McDonough, PMP

512-***-**** aduoit@r.postjobfree.com

www.linkedin.com/in/matthewjmcdonough

Technical sales operations project leader with an extensive record of improving customer experience, generating sales, reducing company costs. Proven success with Customer Solutions using technically savvy project management skills and exceptional communication amongst customers, sales, product development, and team leadership.

• Project Management

• Sales Operations

• Problem Solving

• Team Leader

• Process Improvements

• Cost / Value Analysis

• Strategic Account Planning

• Customer Relationship Management

• Excellent Communication Skills

• Field and Test Engineer

PROFESSIONAL EXPERIENCE

Dell EMC, Austin, TX 2018 - Current

Senior Inside Product Specialist

• Designed and upgraded complex storage systems including Compellent, Dell Storage and migrations from EqualLogic to current Dell storage platforms

• Configured complex and challenging server, blade systems and OEM systems for TSRs

• Built out large networking solutions configurations

• Worked with Dell Distribution Partners for solutions, quoting and pricing.

• Selected for and completed TSR Strategic Investment Program (SIP) training in Jan ‘19 Informatica, Austin, TX 2016 - 2018

Business Development

Financial Services Industry, Central and West Regions

• Develop customer interest in all product lines, schedule meetings with field representatives, drive pipeline

• Create and implement customer marketing plans, finding targets and executing call and e-mail campaigns

• Extensive use of Saleforce.com, Discover.org, Rainking, and Tableau

• Responsible for achieving quarterly goals for pipeline growth and new opportunities for 5 field representatives Dell EMC, Austin, TX 2014 - 2015

Inside Sales Account Representative, Dell Software Group (DSG) Mid –Atlantic and Great Lakes Regions

• Provide solutions so customers can solve their systems management challenges by proving the value of Dell’s Endpoint Systems Management Portfolio.

• Acquire new business through product demonstrations with senior level decision makers showcasing the efficiencies of Kace & Quest management tools.

• Source new sales opportunities, building relationships as Product Specialist with Dell Core Sales

• Customer portfolio includes Hi-Ed, K-12, State and Local Government, Corporate, Health Care Life Sciences. Sales Operations - Customer Quality Manger (CQM) / Project Manager 2005 - 2014

• Managed U.S. CQM Enterprise projects driving complex quality solutions to improve customer experience while maintaining Dell’s financial goals. Managed 140+ cases annually for major education, both K-12 and higher education, and major state, county and local government agencies.

• Increased customer “Net Promoter Scores” by presenting quarterly business reviews and ad hoc meeting materials to high profile customers such as Plano ISD, University of Oklahoma, MGHPC Center, and Johns Hopkins University.

• Consistently met or exceeded customer experience metrics.

• Earned Yellow Belt for project that saved an estimated $900K and enabled potential revenue of $6.5M, ensuring proper end user contact be listed for products purchased through resellers.

• Expedited and ensured product engineering and project management skills and experiences to gain best Dell/Customer win-win solutions.

Matthew J. McDonough, PMP

512-***-**** aduoit@r.postjobfree.com

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• Represented my team and collaborated with other departments on a large scale customer proactive field replacement process for HDD replacements that significantly increased customer retention and satisfaction

• Storage products subject matter expert for the CQM team. Organized ongoing storage product training for my team that greatly increased our team's ability to service customers. Conexant Systems, Inc., Austin, TX 2001 - 2004

Sales Engineer / Project Manager, PC OEM Sales

• Technical resource and project manager for modem projects supporting both my own sales team as well as the customer teams for Dell and Gateway PC OEM Accounts.

• Consistently exceeded revenue and design win objectives, with sales in excess of $15 mil per year

• Managed functional, reliability and WHQL testing, safety and regulatory certificates, and documentation and delivering all projects on time.

• Organized and presented design review materials for two customers that resulted in three major design wins that became projects.

Dell EMC, Austin, TX 1998 - 2001

Project Engineer / Project Manager

• Member of WAN engineering team responsible for testing and evaluation of new modem and WAN products for portable, desktop and workstation computers.

• Evaluated new designs, wrote test plans, and helped organize co-development with vendors.

• Internally participated in several WAN core teams and the Customer Management Team as an engineering representative which involved working with the marketing, procurement, new product development, and several other groups to give engineering advice.

• Led and coordinated the design and move to a new communication test lab facility.

• Managed project schedules for project-based inputs and commitments from all groups involved.

• Coordinated documentation and information flow between the different groups involved. Education and Certifications

Masters of Business Administration, Project Management (2020)

• Aspen University, Denver, CO (4.0/4.0 G.P.A.)

Bachelor of Engineering, Electrical Engineering (1993)

• Youngstown State University - Youngstown, OH

Project Management Institute

• Project Management Professional Certification – PMP 2014 (Active) Certifications and training

• Toastmasters, VP Membership – Dell Master Speakers

• Sandler Sales Training and Sales Negotiation training

• Dell Yellow Belt Certification for Business Process Improvement

• Dell Social Media and Communities certified

• Dell TSR SIP Training

Awards and Recognitions

• Dell - Awarded 2 Silver and 3 Bronze Customer Experience awards

• Dell - Awarded several on-the-spot awards for challenging customer cases and new tool introduction leadership

• Eagle Scout

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