Service Representative Data Entry
Resume:
Ginny Freeman
Superior, WI 54880
aduohn@r.postjobfree.com - 218-***-****
Over 20 years of insurance experience and customer service with a proven record of accomplishments in the areas of Data entry, customer service, scheduling, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
Authorized to work in the US for any employer.
Work Experience
Patient Care Coordinator
HearingLife – Duluth, MN
March 2019 to present
Responsibilities
Drive Patient appointment and clinic revenue generation by making outbound & follow up calls to potential and existing patients.
Greet all patients and obtain potential referrals.
Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
Keep our office patient ready by managing our office supply inventory per company approved lists Manage an accurate account of petty cash, bank deposits and credit transactions.
Maintain hearing aid inventory. Work with patient directly to collect all insurance documentation and understand current HIPAA laws.
Customer Service Representative
Providacare – Duluth, MN
March 2018 to March 2019
Responsibilities
Receive all calls into location.
Process/prepare orders for supplies/equipment.
Receive orders from Providers for Cpap, Bipap Oxygen and nebulizers via fax, email and phone call.
Monitor schedule of patient’s use of portable O2 equipment for availability.
Be available on call as needed for O2 setups afterhours.
Set up new patients with their prescriptions as ordered by Provider.
Make certain that all documentation for orders is on file.
Work with Respiratory Therapist, Delivery Driver and Manager to assure patients’ needs are being met.
Open and Close office, clean and keep a tidy environment.
Administrative Assistant/Accounts Receivable
Superior Fuel Company– Duluth, MN
March 2017 to March 2018
Responsibilities
Answer telephone and direct incoming calls.
Receive, Apply and Pay Management/Owners bills in a timely fashion. Greet and direct all visitors.
Process billing statements.
Prepare for mailing. Filing, reorganization, use of all office equipment adequately.
Do any additional tasks that are requested by management.
Office Coordinator
Student Experience - Duluth, MN
May 2015 to March 2017
Responsibilities
Retrieve phone calls as they are received. Receive, Send and Forward telephone calls
Use all office equipment effectively, Fax, copier, laptop. Assure adequate amounts of printed documents available for PCA’s
Set up appointments for orientations.
Send emails with orientation information and forms attached. Prepare training material and set up videos
Provide orientations to all PCA’s.
Assure paperwork is received, info updated in system.
Review, enter, provide feedback and resolve all issues on timesheets.
Balance timesheets.
Maintain a clean office environment.
Mail Care Plans to clients.
Prepare all paperwork for New Client Handbooks.
Miscellaneous duties such as vacuuming, dusting and watering plants and any additional things that are requested.
Co-Worker
Kwik Trip - Cloquet, MN and Superior WI
November 2014 to December 2015
Responsibilities
Greet and offer assistance to each guest
Treat all co-workers, leadership and guests as I would like to be treated
Clean office and assure all items are stocked for delivery to patients.
Strive to make a difference in someone’s life.
Customer Service Representative/Billing/Office Assistant
National Seating & Mobility - Duluth, MN
May 2014 to October 2014
Responsibilities
Opening and Closing my location
Greet and assist every person that enters
Operate and maintain all office equipment
Enter all claims and submit billing
Receive referrals from providers
Make and receive calls from Providers, customers and Insurance companies.
Operate computer
Sign for packages from UPS and FED EX
Process all mail in coming and out going
Create and follow up on authorization requests
Billing / Collections Specialist
Rotech Home Care Oxygen - Duluth, MN
August 2013 to March 2014
Responsibilities
Evaluate payment discrepancies.
Communicate with Insurance Companies, Locations or Customers.
Update computer system once determination has been made.
Understand and use all training materials provided.
Participate in team and location meetings.
Know the importance of not having to know everything but knowing how to find it.
Resolution Analyst
UnitedHealth care - Duluth, MN
January 2011 to March 2013
Responsibilities
Research appeal requests received from providers.
Respond to appeal request with a letter advising if appeal was overturned or upheld.
Communicate all information in a tactful manner.
Health Savings Account Representative
United healthcare - Duluth, MN
October 2006 to December 2011
Entered FSA/HRA requests.
Adjusted claims that processed incorrectly.
Retrieved all mail, logged and routed to correct areas.
Customer Service Representative
Rotech Home Care Oxygen and Medical Supplies - Duluth, MN
July 2004 to October 2006
Answered incoming telephone calls.
Processed requests for oxygen or medical supplies.
Worked closely with delivery drivers and billing department.
Assisted customers in store.
Appeals Coordinator
UnitedHealth care - Duluth, MN
October 2003 to July 2004
Research medical complaints.
Respond to Department of Insurance complaints.
Communicate negative information clearly and concisely.
Cashier
Dollar Days, Inc - Superior, WI
June 2002 to November 2003
Operate cash register.
Greet and Assist customers.
Stock shelves, Clean and prepare store for business.
Customer Service Representative
United Healthcare - Duluth, MN
May 2003 to October 2003
Retrieve calls from queue.
Obtain accurate information per request.
Effective and Efficient use of computer.
Communicate information in a pleasant manner.
Data Load Analyst
United Health Group - Duluth, MN
May 2000 to June 2002
Initiated and received telephone calls.
Verified and updated provider billing addresses.
Effectively communicated to external and internal customers.
Service Team Member
United Health Care - Duluth, MN
October 1998 to May 2000
Assisted in the resolution of a variety of claim issues.
Active team participant.
Maintained supplies and orders submitted.
Claims Processor
United Health Care - Duluth, MN
October 1996 to May 1998
Trained new team members.
Demonstrated flexibility.
Ability to balance and prioritize multiple tasks.
Developed an excellent rapport with team members.
Supported team environment.
Switchboard Operator/Registration Clerk
St. Mary's Hospital of Superior - Superior, WI
June 1995 to October 1996
Coordinated all safety and disaster drills.
Supported Emergency Room staff with registration.
Evaluated all situations in a calm and collected manner.
Sales Clerk
Little Stores, Inc - Duluth, MN
June 1994 to December 1995
Provided pleasant, courteous customer service.
Mastered use of cash register and all other store machines.
Stocked shelves, cleaned and kept busy at all times.
Education
Associate in Administrative Assistant
Wisconsin Indianhead Technical College
1994
Diploma in Office Assistant
Wisconsin Indianhead Technical College
1992
High School Diploma in General
Wisconsin Indianhead Technical Institute - Institute, WI
1987
Superior Senior High School
1986
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