Joleen Reutlinger

aduogu@r.postjobfree.com • 916-***-****

Summary

Punctual, efficient, friendly and productive Customer Service Professional with over 12 years of experience in providing exceptional customer service and comprehensive team support to executives, managers, staff, team members and customers. Recognized for the ability to manage multiple tasks or projects and successfully meet deadlines. Capacity for quick and focused thinking in working with dense but very delicate and detailed protocols. A proactive self-motivated individual with the ability to anticipate needs and solve problems.

Core Qualifications

Excellent command of the English language

Advanced communication and interpersonal skills

Strong work ethic and core personal values

Essential leadership qualities

Skilled listener; ability to identify and resolve customer concerns and complaints

Exceptional customer service knowledge and ability

Proven expert sales techniques and results

Extensive knowledge of business account management; sales campaign strategy/ account retention

Clear and concise document drafting; advanced editing skills

Experience & Expertise

Call Center Representative

Maintains knowledge of Bank products and services in order to respond to client phone inquiries

Responds to and resolves routine telephone calls from clients and bank employees

Interprets and explains bank charges, policies, procedures, special programs, rates and initiates appropriate transactions

Protects the bank’s assets/income and maintains the confidentiality of client information

Maintains current knowledge of bank regulations

Ensures compliance with all Federal, State and Bank policies, procedures and regulations

Case Manager/ Job Developer

Reviewed and assessed readiness of STEP-UP participants for job services and developed Individual Employment Plans

Created and developed workshop and training materials; Conducted employment preparedness workshops

Achieved and superseded contractual and programmatic benchmarks by increasing overall participant participation, engagement and the percentage of participants obtaining unsubsidized employment from 40% to 75%

Researched labor market trends and employer openings

Established worksite contracts with employers and community- based organizations

Provided job placement and onsite job retention services

Administrative Assistant

Performed general office duties and ordered supplies; operated various office machines

Created business documents, spreadsheets, and presentations using MS Word, Excel and Power-Point

Managed and maintained appointment schedules and calendars using MS Outlook

Professionally answered telephones, directed calls and took messages

Employment History

2020 - Present Call Center Representative River City Bank Sacramento, CA

2019 - 2020 Administrative Assistant/ Volunteer Overseer Women Overcomers Program Sacramento, CA

2016 - 2018 Case Manager/ Job Developer Goodwill Industries Richmond, CA

2016 - 2016 Administrative Assistant Goodwill Industries Richmond, CA

Education

June 2001 Diploma Olathe East High School Olathe, KS

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