Center Agent Data Entry

Precious Mollie-Okochar

Snellville GA ***** ***************@*****.*** 770-***-****

Summary

Objective:

Accurate, assertive, and adaptable Personal Assistant effective at multitasking in challenging situations and meeting critical deadlines.

SKILLS

Spreadsheet management

55 WPM typing speed

Verbal communication

Cash management experience

Fast learning

Accurate and detailed

Budgeting

Clerical

Customer relations

Data analysis

Perform well in high-demand, fast-paced environments

Dedicated team player

Advanced computer skills

Excellent communication skills

Customer-friendly administration

Basic bookkeeping

Customer satisfaction

Customer service skills

Data entry

EXPERIENCE

Alcon

Call Center Agent Johns Creek,,Ga March 2021- Present

Responsible for responding to telephone inquiries from doctor’s offices and hospitals who are currently authorized to work with Medicare Part A and Part B patients.

Analyzing all claim denials correctly and advising provider on what step to summitted for repayment of claims

Following all privacy to ensure patient’s information is safe and protected.

Atlanta Heart Specialist ( Mobile Nurse)

MSP Coordinator (Remote) Tucker,Georgia January 2017 – March 2021

Communicating with clients or employers about project, event or campaign expectations and goals

Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds

Delegating tasks to appropriate team members

Managing deadlines and progress across the team to ensure the project is delivered on time and on budget

Organizing third-party providers and vendors to deliver elements that can’t be produced in-house

Overseeing the delivery of projects and adjusting as necessary to ensure they are delivered to specifications and high standards

Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success

Saddle Hill LLC

Customer Account Payroll Manager Atlanta, Georgia June 2012 – November 2014

Processing payroll for both exempt and non-exempt employees

Manage workflow to ensure all payroll transactions are processed accurately and timely •Reconcile payroll prior to transmission and validate confirmed reports

Understand proper tax treatment and processing requirements for wages and employer paid benefits •Process correct garnishment calculations and compliance

Receive and document any necessary approvals prior to processing any non-standard payments

Prepares and generates ACA (Affordable Care Act) data and submits to IRS

Process accurate and timely year-end reporting (W-2, W-2c, etc.)

Work with accounting team to calculate and update any accruals for non-standard payments

Process manual checks when needed

Excellent processing skills and attention to detail

Ability to meet deadlines

Excellent written and oral communication skills

Self-motivated, independent, cooperative, flexible, creative, and responsible

Oversees the preparation of required reports or payments to government agencies, insurance companies, or other organizations.

Oversees Time and Attendance system setup and time reporting; performing audits as needed

Oversees the payroll processing activities for the pay

Call Center Agent

Chico’s Winder Georgia June 2009 – July 2012

Managed large amounts of inbound and outbound calls promptly

Identified customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

Extremely focused and adaptable to different personality types throughout the day

Ability to multi-task, set priorities and manage time effectively

EDUCATION AND TRAINING

Bachelor of science: Health Care Administrator :

Capella university Atlanta,GA Expected in June2024

Assocate of Science :Medical Assistant

United education institute Morrow,GA

High School Diploma

Central Gwinnett Lawrenceville

ACCOMPLISHMENTS

Sales and Promotion

Planned and executed promotional events to market services to new clients

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual

Documentation

Wrote and edited documents to keep staff informed on policies and procedures

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