Assistant Manager Customer Service
Resume:
C O N T A C T S
Threesinghagama, Habarana,
Sri Lanka
*************@*****.***
**********@*****.***
P E R S ONAL S K I L L S
Integrity and results oriented
work ethic
Leading, motivating and
developing diverse teams
Effective communication and
management skills
Commercial focus
COMPUTER LITERACY
Familiar with computerized
environments
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Familiar with hospitality
applications and corporate
systems
L ANGUAGES
E N G L I S H - f l u e n t
S I N H A L A - n a t i v e
W O R K E X P E R I E N C E
2021-
ongoing
MANIKE LODGE, HABARANA, SRI LANKA
MANAGER - ongoing from January 2022 onwards
A boutique 4 bedroom guest house in Sri Lanka’s cultural triangle ACHIEVEMENTS AND RESPONSIBILITIES:
Responsible for managing the day to day operations, sales and commercial strategy of this guest house which started operations in January 2022. 2022
THE PRIVATE PALACE, DOHA, QATAR
HEAD WAITER - From October 2022 to December 2022
The Private Palace of Sheikh Jassim Bin Hamad Al Thani ACHIEVEMENTS AND RESPONSIBILITIES:
Overall in charge for delivery of food and beverage services to the royal entourage and their guests during the FIFA World Cup 2022.
2007-
2021
CHINGARI, RADISSON BLU, DOHA, QATAR
(www.radissonblu.com)
A.RESTAURANT MANAGER - From May 2016 to March 2021 RESTAURANT SUPERVISOR - From May 2013 to May 2016
RESTAURANT CAPTAIN - From 2011 to 2013
RESTAURANT WAITER - From 2007 to 2011
Doha’s iconic 4 star hotel in the heart of the commercial district, with 583 rooms, 12 restaurants and 7 bars. Chingari is Doha’s first real Tandoori restaurant with a seating capacity for 90 guests.
ACHIEVEMENTS AND RESPONSIBILITIES:
Delivered exceptional service and food quality resulting in the restaurant being voted as the “Best Indian Restaurant in Doha” by the TimeOut magazine every year from 2007 to 2021.
Delivered revenue budget consistently on a year on year basis, during my tenure as an Assistant Manager. Average annual sales were c$1.8m with an average cover to capacity achieved of 90%.
Managed a team of twelve people from diverse backgrounds. Led the on the job training development of the team.
ISHAN SANJEEWA
A S S I S T A N T R E S T AURANT M ANAGER
I am passionate about providing exceptional customer service coupled with a commercial focus and have an enthusiastic approach to leading teams. I have a proven track record of delivering results and have over 15 years of experience internationally, in the hospitality industry, specifically in food and beverage, the last five years as an Assistant Restaurant Manager.
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SPECIALTIES
INVENTING, TESTING,
MODIFYING & MENU VARIETIES
STRONG COMMUNICATION,
CONSTANT MENTORING AND
TRAINING OF NEWLY HIRED
AND ON THE JOB CHEFS WITH
TEAM LEADERSHIP AND
MANAGEMENT.
IMPLEMENTING HIGH-QUALITY
HYGIENE, HACCP AND
SANITATION STANDARDS IN
THE ENVIRONMENT
CONTROLLING THE BUDGET
AND WORK WITH FIGURES,
INVENTORY AND COST
CONTROL
WORK UNDER PRESSURE AND
MAKE QUICK DECISIONS,
ABILITY TO DEAL WITH CALMLY
WITH UNEXPECTED SITUATION
AND CRISES
POSITIVE INTENTIONS & SELF-
MOTIVE PERCEPTIONAL
ATTITUDES TO ATTEND THE
GOALS
W O R K E X P E R I E N C E – C O N T I N U E D
Operational experience includes:
Managing and analysing daily and monthly sales performance and cost base to identify trends, variances and formulate appropriate strategies to ensure targets are met or exceeded
Conducting regular meetings and real time liaison with Head Chef to ensure food quality and standards are maintained, to convey customer feedback and to help enhance the food experience
Ensuring compliance with health and safety legislative requirements and with brand requirements.
2004-
2007
HERITANCE KANDALAMA HOTEL, SRI LANKA
(https://www.heritancehotels.com/kandalama/)
RESTAURANT AND BAR WAITER - From 2004 to 2007
Sri Lanka’s 5 star hotel in the heart of the forest and designed by a world renowned architect.
ACHIEVEMENTS AND RESPONSIBILITIES:
Providing customers with an exceptional end to end food and beverage service based on the hotel’s service delivery standards and in line with the Heritance brand and reputation.
P R O F E S S I O N A L Q U A L I F I C A T I O N S
CERTIFICATE IN THEORY AND PRACTICAL COURSE OF FOOD AND BEVERAGES National Apprentice and Training Authority (NAB), Sri Lanka
HABC LEVEL 3 AWARD IN FOOD SAFETY IN CATERING (QCF) - April 2014 Food Hygiene and Safety, Highfields, UK
HABC LEVEL 2 AWARD IN FOOD SAFETY IN CATERING (QCF) - Dec 2013 Food Hygiene and Safety, Highfields, UK
LOBSTER INK ONLINE TRAINING ASSESSMENT, certificates in:
Hospitality Service Professional – May 2013
Bar Professional – June 2104
Wine Professional – March 2014
Coffee Professional – May 2013
Successfully completed the G.C.E. (Ordinary) Examination in 2001 P E R S O N A L I N F O R M A T I O N
FULL NAME : Loku Marakkalage Ishan Sanjeewa
DATE OF BIRTH : 12th May 1985
GENDER : Male
CIVIL STATUS : Single
PASSPORT NO : N5593183
NATIONALITY : Sri Lankan
I hereby certify that the above particulars furnished by me are true and accurate to the best of my knowledge.
L. M. Ishan Sanjeewa
EXTRA-CURRICULAR
ACTIVITIES
Member of Lucky Flowers
Cricket Club since 2000
Was a member of the Football
teams at Habarana Isuru
Collage
Participated in athletics
competitions at the school and
district levels
NON-RELATED REFEREES
MR. JOY GEORGE
Senior Restaurant Manager
Radisson Blu Hotel, Doha, Qatar
Telephone: +974-****-****
e-mail: ***********@*****.**.**
MR. PRASAD MANJULA
Restaurant & Bar Manager
Cinnamon Hakura Hura Resort
Republic of Maldives
Telephone: +960*******
e-mail:
***.*******@**************.**
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