Lisa Elphick

Inman, South Carolina

Phone: 301-***-****

E-mail: aduoee@r.postjobfree.com

Professional Experience

Swift Transportation – Greer, SC April 2021- March 2022

Service Planner

Assisted company drivers with scheduling and opening of work orders required for repairs to company trucks as well as owner operators.

Opened and closed purchase orders for outside repairs.

Assisted parts department with accounting of cores as well as inventory control for 2 locations.

Verified reports of equipment available road ready, preventive maintenance, campaigns, cleaning etc.

Completed fuel reports. Performed other duties as requested.

Cummins Inc– Albany, GA May 2018 -April 2021

Service Advisor

Manage work order process: opening, closing, scheduling, dispatch of field/shop service technicians, quotes, invoicing, Cummins/ Onan warranty claims submittal/process procedures, preventive maintenance scheduling, review to bill customer or file warranty.

Using Cummins adapter retrieved fault codes for engine failures and applied to opening of work orders/warranty process.

Updated and learned processes from BMS software to One BMS software as well as other software required for position.

Administrative Duties included: daily deposit, processing payroll, correspondence, Word, Excel and more.

U.S. Express, Inc– Chattanooga, TN May 2015 – May 2018

Warranty Coordinator

Review all repair orders (19 shop locations-over the road repairs) for potential warranty.

Process warranty claims consistent with established procedures using vendor's software: (Freight liner, Detroit, Wabash, Hyundai, Cummins) and company software Cetaris.

Review vehicle mileage, Date in Service, Type of Failure, Coverage and File claim accordingly.

Work with vendors on warranty issues and negotiate policy based on failure.

Eliminate warranty charge backs.

Research and amend any charge back, short paid or denied claim as well as review of processed claims assuring proper credit is received.

Reimburse warranty credits, ACH deposits and balance statements for paid claims using Cetaris software.

Communicate with all parts personnel at terminals to ensure warranty parts are returned to the vendor when requested.

Coordinate all scrap parts with designated shops.

Project a positive image with vendors and shops.

Refer unresolved concerns/problems to appropriate manager.

Communicate with shop technicians, supervisors and managers on any questions regarding claim data, SRT times, proper posting of repair such as complaint, cause and correction.

Attend meetings, warranty classes.

Attend Six Sigma classes, 4DX classes/projects and any additional classes provided by company.

Comcast Xfinity– Chattanooga, TN May 2014 - February 2015

Dispatcher

Dispatch (40-45) service technicians to scheduled appointments as indicated on routes using WFX and Cable Data systems assuring all techs are productive and have work at all times.

Answer text messages, emails, change/add work orders as needed for service technicians, field supervisors and advise according.

Contact customers as needed regarding late arrivals, scheduling issues.

Process AM and PM reports to show productivity, missed time frames, other information using Microsoft outlook, Microsoft excel.

Express Employment– Chattanooga, TN November 2013 - April 2014

Service Consultant

Scheduled Service Appointments.

Opened, closed and billed service repair orders.

Processed payments.

Prepared warranty claims using AS400, Microsoft suite, and Mixie.

ADP– Ringgold, GA May 2012 - September 2013

Service Advisor, Freightliner

Customer Service, Open/update/close work orders, process customer account information and billing process.

Collect payment to include pinnacle purchase order's, charge po's, cash/credit payments and warranty preparation.

Answer multi telephones and direct calls.

Issue purchase orders to vendors. Data entry, ADP software,

Blue Cross Blue Shield– Chattanooga, TN September 2011 - March 2012

Contract Enrollment Tech

Key into Facets system new Medicare advantage plans, Medicare advantage plan changes, correspondence/required letters to subscriber's, ID cards, billing information.

Work Reports Daily: Transaction Reply Codes, Program Reject Report, On Hold Report, CRM additional report via CMS (Centers for Medicare/Medicaid Services) to verify and correct information as needed for processing of subscriber applications.

Update information and process to CMS for acceptance.

Computer Programs Include: CRM, Facets, Marx (CMS), FileNet, Outlook, Word, Excel

HD Supply Utilities Division– Chattanooga, TN January 2010 - August 2011

Operations Associate

Suncoast Schools Federal Credit Union 2008 - 2009

Bank Teller

Briggs Equipment 2005 - 2007

Service Administrator

Cummins Inc 1997 - 2005

Service Advisor

Contact this candidate