Richard Ward

**** ******** ****

Mentor, OH *****

440-***-****

aduoeb@r.postjobfree.com

www.linkedin.com/in/rich-ward-7aba0810/

HUMAN RESOURCES ● OPERATIONS MANAGEMENT ● PROGRAM MANAGEMENT

Accomplished and results-driven Human Resources Business Leader with a demonstrated track record of successfully developing, delivering and advising executives on enterprise-wide, business critical best-in-class HR programs, projects, and employee health and welfare plans. Extensive experience and consummate achievements building multiple Partnerships and strategy with business leadership and HR team members to build and implement innovative, high quality, cost effective Human Resource programs and policies to align programs with the needs of the organization and current healthcare legislation. An expert resource for strategic business initiatives, analytics, and workplace best practices.

CORE COMPETENCIES

Collaborative / Innovative Leadership

Training and Development

Global Benefits Management / Consulting

FMLA / HIPPA / Regulatory Compliance

Strategic Planning and Implementation

Benefits Procurement / Design / Implementation

Budget / P&L Management

RFP and Vendor Management

Affordable Care Act

Compensation

Program / Project Management

Executive Review Panel

Succession Planning

Analytical / Detailed-oriented

Employee Communication / Relations

On Boarding/Open Enrollment Programs

Team Building

Total Rewards

Customer Service Excellence

HRIS

Union / Non-Union

MS Office, Kronos, WorkDay

PROFESSIONAL EXPERIENCE

Cleveland Clinic, Cleveland, OH 1998 - Present

A $7B not-for-profit integrated multi-specialty, international, academic health system with nine hospitals, 18 family health centers, 3,600 staffed beds, 3,400+ physicians and 50,000+ employees and operations in Florida, Toronto, and Abu Dhabi, United Arab Emirates. Ranked as a “Top 5” Hospital by U.S. News & World Report.

Program Manager III 2016 - Present

Manages welfare plans, flex spending, dental coverage, voluntary programs, and open enrollment.

Spearheaded the design and construction of a new Shared Service Center capital project of $500K

Saved more than $1.5M by cutting funds for re-appropriation of benefits and changing vendors.

Served on the conversion team from Lawson to WorkDay allowing employees to manage their own benefits and for the Akron General System conversion to WorkDay

Member of the implementation team for creation and processing Affordable Care Act (ACA) coverage as well as the 1094 and 1095C forms.

Participated as a member of the Health Plan Advisory, Policy and Care Affordable Committees.

Total Rewards Manager 2014 – 2016

Total Rewards Analyst II 2010 - 2014

Managed day-to-day Tier I & II HR operations and the entire Shared Service Center. Supervised a team of 18-22 individuals.

Spearheaded the development and management of Health and Welfare budget in excess of $400M and established and maintained the Total Rewards budget of $6M.

Managed creation of Disability / FMLA Office

Cleveland Clinic, Total Rewards Manager (continued)

Developed Standard Operating Procedures Manual.

Lead training classes for Department Administrators and Front-Line Managers.

Developed telephone reporting system showing the types of calls and the ability to escalate issues to various subject matter experts. Used reports to improve the knowledge base for Support Center.

Maintain call / forms tracking database. Formal reports helped establish metrics to show efficiencies, benefit communications and Summary Plan Description development.

Benefits Administrator 2003 – 2010

Compensation Administrator 2002 - 2003

Excelled at strategic planning for Total Rewards goals. Directly involved in all aspects of the Open Enrollment process (37,000 benefit eligible employees).

Created first of many Call Centers related to benefit issues / open enrollment process

Facilitated benefit orientation for new hires. (200-250 per week)

Ensured proper information was distributed to employees based on work site and position.

Presented information / answer questions weekly to all new hires (200 - 250 per week).

Worked with six Directors on development of department budgets ($5M) ensuring budgets comply.

Develop presentation material for Board of Director’s approval.

Developed and implemented eligibility system for Health and Welfare Plans.

Served as liaison between Total Rewards, HR and Third-Party Administrators.

Managed compensation for Western Region.

Served as committee member for Request for Proposals for determining Third-Party Administrators, mergers, and HIPPA compliance.

Benefits Specialist 1998 -2000

Worked directly with the Director of Health and Wellness with all aspects of the Health and Welfare programs.

Managed creation of the Disability / FMLA combined offices; adding technology to improve efficiency and become compliant with time requirements.

Served as committee member for Request for Proposals determining Third-Party Administrators, mergers HIPPA compliance.

Assisted three Directors in the merger process for the health plans for the three regions.

Served as liaison to Third-Party Administrators.

LakeMetroparks, Kirtland, OH 1995 - 1998

To conserve and preserve the natural resources of Lake County while providing a variety of safe, affordable and enjoyable educational and recreational programs and activities that enhance the quality of life.

General Manager, Food and Beverage

Managed day-to-day operations with a team of 10 individuals and a budget in excess of $500K

Expanded Food Service to multiple locations.

Turned locations into a profit generator within one year.

EDUCATION

Bachelor of Science, Business Administration (BSBA), 1987

Edinboro University of Pennsylvania, Edinboro, PA

PROFESSIONAL DEVELOPMENT

Conflict Resolution, 2003, 2016

Managing Employee Performance, 2002, 2015

Building Leadership Teams, 2003, 2015

Employee Engagement Development, 2013- Present

Mid-Year, Annual Performance Reviews, 2013-2016

Town Hall Training, 2016

AWARDS

Cleveland Clinic Leadership Award, 2016

COMMUNITY INVOLVEMENT

Annual Christmas gift and donations fund drive for foster children, Lake, Geauga, and Ashtabula counties providing gifts for more than 250 children, 2001 – Present

Memorial fund raiser to support the Lake Geauga Behavioral Health Program, 2016-Present

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