Customer Service Business Development

THOMAS MICHAEL LOPEZ

**** ********* ****** ● Jackson, Michigan 49201

517-***-**** Home

517-***-**** Mobile

E-mail Address: *********@*****.***

HEALTHCARE ADMINISTRATOR and OPERATIONS DIRECTOR with experiences that provided exposure to most all operational, clinical and financial aspects of Healthcare Systems and Community Based Treatment Programs. Particular experience and accountabilities were provided and gained in the areas of Physical Medicine and Rehabilitation, Neuro-Muscular Service Line Development and Implementation, Industrial/Occupational Medicine and Sports Medicine, Community Based Brain Injury and Spinal Cord Post-Acute Rehabilitation and Education and the Treatment of Autism Spectrum Disorder. SUMMARY OF QUALIFICATIONS

• Have acquired knowledge and experience in administrating, directing and managing healthcare programs in a variety of environments and financial climates.

• Knowledgeable of the regulatory and clinical requirements necessary to maximize and ensure appropriate reimbursements and ensure compliance with Federal, State and Industry/Professional standards.

• Very capable of strategic visioning with the ability to shift program focus to meet changing economic and/or clinical landscapes.

• Have successfully developed and implemented numerous new programs from strategic visioning and market analysis to program development and implementation (financials, including start up and annual operations budgets; personnel; policy and procedure; marketing and business plans).

• Strong ability to forge and maintain business and other relationships through strong leadership and communication skills.

• Serve in the role of “Rehabilitation/Vocational Expert” for several law firms, particularly in New York State in matters related to catastrophic injuries and the impact and changes such events have on an individual’s lifestyle, social network and vocational/avocational aspirations. PROFESSIONAL EXPERIENCE

Vice President of Business Development August 2019 – November 2022 Centria Healthcare/Farmington Hills, Michigan

THOMAS M. LOPEZ ● *********@*****.*** ● 517-***-**** ● Page 2 Originally intended to expand and develop a national presence for Pediatric Private Duty Nursing and Home Care business line, the emergence and impact of the Covid pandemic forced a change in strategy and goal setting for this initiative. In an effort to offset the budgetary void created by the pandemic’s many variables, and to adapt to an identified market need, a new staffing business line was proposed, developed and implemented.

Oversight and Operational Responsibilities

• Oversee and ensure that all regulatory compliance requirements are met by responsible parties

(i.e., Administrative and Clinical)

• Create and ensure a work environment and culture that welcomes diversity, engages, and invests in staff, while setting high expectations for productivity and accountability

• Oversee and monitor Quality Improvement Plans and identified Corrective Action Plans

• Coordinate Market Analyses, identify market opportunities and target potential new business/staffing relationships

• Present, discuss and negotiate all contract terms and conditions

• Upon execution, manage all contractual accounts and relationships

• Involved in Human Resource issues and decisions as they relate to day-to-day operations Financial Oversight and Management

Analyze and monitor all related financial data related to the budgetary needs and expectations

Develop strategies to address any budgetary shortfalls and/or variances

Anticipate and/or identify any barriers/issues that will impede meeting Expense and Revenue expectations

Community Involvement and marketing

Seek opportunities to become involved in Community and Industry related events as budgets permits

Director of Special Projects September 2021 – September 2022 The Eisenhower Center/Ann Arbor, Michigan

Contracted Consultant for September 2019 – September 2021 Organizational and Business Development

The Eisenhower Center/Ann Arbor, Michigan

This role began as a consulting engagement and evolved into employment with the organization. The intent and utilization of this position, both as consultant and employee, was to assist in the need of the organization to transform its culture and staff satisfaction/morale to create a more positive and attractive work environment. Additionally, the role involved transitioning the organization to a more diversified referral and reimbursement model due to legislative changes that affected historical referrals and reimbursement lines (Michigan No-Fault Reform legislation). Within these roles, responsibilities included but were not limited to the following:

• Establish, conduct, and lead regular meetings with executives and middle managers to identify, discuss and create actionable plans and strategies to address organizational issues and dynamics that affect the current culture and climate of the organization

• Assign, collect and assimilate tasks and findings for discussion and decision making to assist in any culture changes needed and identified

THOMAS M. LOPEZ ● *********@*****.*** ● 517-***-**** ● Page 3

• Review and modify job descriptions and roles to meet the required/recommended needs of a changing organization

• Oversee performance reviews of all leadership/management roles to determine appropriate fit and capabilities

• Develop a marketing strategy to expand upon current referral sources and diversify the referral base

• Identify budget shortfall and needs with forecast expectations for changing reimbursements

• Establish tighter controls on expense spending

• Formulate programs and strategies to increase employee recruitment and improve employee retention

Program Director July 2018 – June 2019

Merakey Autism Center/Dearborn, Michigan

This position requires oversight and responsibility for the day to day and long-term operations of the Center, which provides interventions in the assessment and treatment of individuals diagnosed with Autism Spectrum Disorder (ASD). Primary responsibilities include but are not limited to the following: Oversight and Operational Responsibilities

Oversee and ensure that all regulatory compliance requirements are met by responsible parties

(i.e., Administrative and Clinical)

Create and ensure a work environment and culture that welcomes diversity, engages, and invests in staff, while setting high expectations for productivity and accountability

Oversee and monitor Quality Improvement Plans and identified Corrective Action Plans Financial Oversight and Management

Analyze and monitor all related financial data related to the budgetary needs and expectations for the Center

Develop strategies to address any budgetary shortfalls and/or variances

Anticipate and/or identify any barriers/issues that will impede meeting Expense and Revenue expectations

Community Involvement and marketing

Seek opportunities to become involved in Community and Industry related events as budgets permits

Consultant/Operations and Business Development May 2016 – May 2018 Trinity Research Group/Integrated Health Systems, Novi, Michigan This position is a consultative role to assist in the development of research and business protocols in the area of brain injury and addictions. Efforts are directed towards operationalizing research findings that include the introduction of neuro and bio supplements that assist and enhance the effect of traditional therapies.

Director, Daily Operations and Business Development March 2012 – May 2016 TheraSupport, LLC and Work Solutions, Inc., Ann Arbor, Michigan THOMAS M. LOPEZ ● *********@*****.*** ● 517-***-**** ● Page 4 This position was created to expand the scope and business of the program, improve upon existing systems and processes and to develop the services necessary to meet and compete with current industry needs while anticipating and developing plans for future market trends in the treatment and support of survivors of Traumatic Brain Injury within a community setting.

• Responsible for financial/fiscal practices related to billing and reimbursement.

• Explore, analyze and implement as appropriate new and complementary marketing/business opportunities for growth and diversification.

• Ensure quality standards to exceed and reinforce customer service and satisfaction.

• Responsible for staff productivity and a work environment that promotes staff satisfaction and rewards.

• Worked to expand outpatient services and increase referrals.

• Researched, developed the business plan and managed the implementation of Work Solutions, a 501(c)(3) corporation that provides vocational assessments and a structured work situation for injured and/or disabled individuals.

• Involved in Human Resource issues and decisions as they relate to day-to-day operations of the business.

Director, Daily Operations and Business Development March 2010 – January 2012 Ann Arbor Rehabilitation Centers, Inc., Ann Arbor, Michigan This position required the oversight and management of clinics that provided treatment and support to survivors of traumatic brain injury within a community setting. Primary responsibilities were in the areas of daily operations and business development.

• Responsible for financial/fiscal practices related to billing and reimbursement.

• Explore, analyze and implement as appropriate new and complimentary marketing/business opportunities for growth and diversification.

• Ensure quality standards to exceed and reinforce customer service and satisfaction.

• Responsible for staff productivity and a work environment that promotes staff satisfaction and rewards.

• Expand outpatient services and increase referrals.

• Developed and implemented quarterly workshops targeting physicians, nurse case managers and other potential referral sources by providing professional presentations by regional experts on brain injury and the medico-legal aspects that surround rehabilitative care and related issues. Participants receive CEUs.

• Enhanced and expanded clinical programming to better meet the needs and experience of clinic patients.

• Improved communication and process for care planning and treatment of clinic patients. Administrative Director, Rehabilitation Services December 1996 – May 2009 Allegiance Health, Jackson, Michigan

• Responsible for Inpatient and Outpatient Rehabilitation Services, including 4 satellites, Occupational/Industrial Medicine, Hearing Clinic and Sports Medicine.

• Responsible for preparation and administration of a $20M annual department budget with 120 FTEs (including Physicians, Allied Health Professionals, Nursing Professionals and Medical Technicians/Assistants.

THOMAS M. LOPEZ ● *********@*****.*** ● 517-***-**** ● Page 5

• Steadily Increased annual gross revenues from $3M in 1996 to over $14M in last fiscal year

(2009) while managing cost and expenses within budgetary requirements.

• Responsible for both business and program development within a strategic framework that sought out or introduced new revenue streams.

• Forged and/or strengthened numerous relationships with physicians and other healthcare providers.

• Strong leadership and communication skills.

• Accountable for achieving JCAHO Certification for Allegiance Health as a Hospital Stroke Unit; 1 of 5 in the State of Michigan at that time.

• Shared responsibility for Neuromuscular Service Line development/implementation that required project management, ensuring construction deadlines, space planning, equipment needs and staffing.

• Involved in the planning and construction of the building to house NMS Programs. EDUCATION AND TRAINING

MS Degree in Rehabilitation Counseling

State University of New York at Buffalo

Bachelor of Arts, Psychology

Canisius College

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