Angela thacker

aduod1@r.postjobfree.com

***. **6.3773

**** *** ***

demossville ky 41033

Objective

Administrative leader eager to share my talents and skills through professionalism, client relationship management, and exceeding expectation.

Skills

Microsoft Office, Windows Excel Social Media, Time Management

Team lead

experience

QALTEK SOLUTIONS - ARISE FOR HOME DEPOT CUSTOMER SERVICE - JULY 2022 - DECEMBER 2022

Helped customers navigate their Home Depot account. Took inbound calls for customers placing orders, scheduling delivery, and returns. Took Major appliance calls scheduling delivery and haul aways.

CUSTOMER SERVICE ADVOCATE - PAYROLL / PAYCOR WORK FROM HOME March 2021 - February 2022

Inbound and outbound customer service calls, Helped clients navigate their Paycor account. Helped clients run their payroll for their company. And helped make corrections for W2s and 1099s. Always gave the utmost attention to the clients needs and made sure they were satisfied with my performance.

ACA SPECIALIST / PAYCOR - EDIS GROUP December 2020 - March 2021

Inbound and outbound customer service calls, Helped clients navigate their ACA, Helped correct errors on 1095 for ACA (Affordable Care Act), Sent emails to clients, and had projects regarding ACA.

PERSONAL PHONE BANKER / RDI CORPORATION April 2020 - December 2020

Took repetitive inbound customer service calls, Helped customers navigate their online banking, Gave customers information on their account.

KENTON COUNTY YOUTH SPORTS / NKYFL November 2018- present

Assistant baseball coach, manage concessions, cash management, food prep, organize schedules, maintain communication with parents and county, record keeping.

QUALITY CONTROL SPECIALIST / DHL ECOMMERCE November 2006 – October 2018

Managed a team of 20+ professionals. Coached teams through training, quality control, safety protocols and procedures, Maintain and keep record through spreadsheets, postal fines, customer returns, compliance, protocols, sort code updates, worksheets for receiving, DHL database software updates, data entry clerk, package returns, customer service, maintain business client relationships.

Education

HS DIPLOMA

Dixie Heights High School

JD Patton Vocational School

Nursing School - 2 years

Paycor

Payroll processing Training

Paycor Navigation Training

Salesforce Navigation

RDI Corp

Personal phone Banker Training

DHL

Leadership Training

Fork-lift Driver

VOLUNTEER EXPERIENCE OR LEADERSHIP

Kenton County Youth Sports – Assistant Baseball Coach Northern Kentucky Youth Football League – Concessions Church of Jesus Christ of Latter-Day Saints – Young Women’s Youth

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