Safety Officer Customer Service

MB Mary Beard

Aurora, IN ***** 812-***-**** ***********@*******.***

PROFESSIONAL

SUMMARY

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. SKILLS Continuous Improvement Projects

Performance Tracking and

Evaluations

Employee Coaching and

Motivation

Safe Work Methods

Supervising Employees

WORK HISTORY SUPERVISOR 01/2017 to 11/2022

Iherb Hebron, KY

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives and communication goals.

Worked with management team to implement proper division of responsibilities.

Set overall vision and provided team leadership.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Developed training, task and process guidelines and communicated clear and concise directions to employees.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Performed annual evaluations and reviews for large staff of employees. Analyzed equipment breakdowns using various troubleshooting methods. Supported safety officer to enforce regulations, laws and established policies throughout operational stages.

SUPERVISOR OF OPERATIONS 03/2001 to 01/2017

Gardensalive Lawrenceburg, IN

Trained new employees on proper protocols and customer service standards.

Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.

Devised processes to boost long-term business success and increase profit levels.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

TEACHER 11/1996 to 07/2009

South Dearborn Community School Aurora, IN

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Incorporated multiple types of teaching strategies into classroom. Planned and implemented integrated lessons to meet national standards. Graded and evaluated student assignments, papers and course work. Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.

Evaluated and revised lesson plans and course content to achieve student- centered learning.

Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

EDUCATION Bachelor Of Science And/with Education Degree Special Education 05/2008 Saint Mary-of-the-Woods College, Terre Haute, IN

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